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Holiday Inn Norwich by IHG

Property class: 3

Photo gallery for Holiday Inn Norwich by IHG

Indoor pool
Bar (on property)
Exterior
Exterior
Terrace/patio

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
10 Laura Blvd, Norwich, CT, 06360
  • Place, Norwich Golf Course
    ‪3 min drive‬
  • Place, Mohegan Sun Casino
    ‪5 min drive‬
  • Place, Mohegan Sun Arena
    ‪5 min drive‬
  • Airport, New London, CT (GON-Groton - New London)
    ‪23 min drive‬

Room options

View all photos for Premium Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 King Bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(95 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed

8.0 out of 10
Very good
(17 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Balcony

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

7.6 out of 10
Good
(25 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible (Roll-In Shower)

8.8 out of 10
Excellent
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the area

Norwich

Located in Norwich (Westside Norwich), Holiday Inn Norwich by IHG is within a 10-minute drive of Mohegan Sun Casino and Mohegan Sun Arena. .This hotel is 10.7 mi (17.3 km) from Foxwoods Resort Casino and 10.8 mi (17.4 km) from Grand Theater at Foxwoods Resort Casino.

What's nearby

  • Norwich Golf Course - 3 min drive - 2.9 km
  • Kids Quest - 4 min drive - 4.9 km
  • William W. Backus Hospital - 5 min drive - 7.1 km
  • Mohegan Sun Casino - 5 min drive - 5.7 km
  • Mohegan Sun Arena - 5 min drive - 5.7 km

Getting around

  • New London Union Station - 18 min drive
  • T.F. Green Airport (PVD) - 65 min drive

Restaurants

  • ‪McDonald's - ‬12 min walk
  • ‪Starbucks - ‬14 min walk
  • ‪Wendy's - ‬3 min drive
  • ‪Dunkin' - ‬12 min walk
  • ‪Dunkin' - ‬3 min drive

About this property

Holiday Inn Norwich by IHG

Holiday Inn Norwich by IHG offers 135 accommodations with safes and complimentary newspapers. Pillowtop beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 135 guestrooms featuring refrigerators and microwaves. Your pillowtop bed comes with premium bedding. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Enjoy recreational amenities such as an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services. If you're ready for some gaming fun, you can hop on the complimentary casino shuttle.
Enjoy American cuisine at Rendezvous Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 6:30 AM to 11 AM for a fee.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Norwich? This hotel has 12000 square feet (1115 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
Rendezvous Restaurant - This restaurant specializes in American cuisine and serves breakfast only.
Scorzz Sports Bar - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free casino shuttle
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11 AM for a fee
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Rendezvous Restaurant
  • Scorzz Sports Bar

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (12,000 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1978
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transportation to and from this property
Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Norwich
Holiday Inn Norwich
Norwich Holiday Inn
Holiday Inn Norwich City Hotel Norwich
Holiday Inn Norwich Hotel

Holiday Inn Norwich by IHG Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 407 out of 1004 reviews
Rating 8 - Good. 214 out of 1004 reviews
Rating 6 - Okay. 167 out of 1004 reviews
Rating 4 - Poor. 103 out of 1004 reviews
Rating 2 - Terrible. 113 out of 1004 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was clean abd Kyle at the front desk was great
Stayed 1 night in Jan 2026

10/10 Excellent

Jesse, Enfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

8/10 Good

Elisa

Liked: Cleanliness, amenities, property conditions & facilities
The room appeared to be very vlean up I n walking in. Of course the furniture is very out dated,well to be expected. But we notice a few unclean ateas in bathroom like the grout around tub needs to be reworked. / the handycap grab bar is nice to have but also neefs to be cleaned around the grommets. Pretty much everything else was clean. Very nice location, front lobby/the personell were extra friendly and professional,due to bad weather and snow we arrived earlier and they made every effort to get us next available so we could relax given our ride..veru much appreciated!
Stayed 2 nights in Jan 2026

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They say a picture is worth a thousand words. Here's a pic of the biohazards we found in our room on the first night. Used cotton swabs, tissues, and a used COVID test. They move us after we brought it to their attention and gave us a free breakfast coupon for next day. Unfortunately we couldn't use them as breakfast was over by 8:30 that day (most people don't get up at the crack of dawn when on vacation?). To add insult to injury I dropped my cell and it broke. After telling me they'd mail it so I could salvage the card and photos, I got a link from a third party mailing services looking for $65. Would have taken ten minutes to stick a broken phone in a manilla envelope for a few bucks. Last time ever in a Holiday Inn.
Stayed 3 nights in Dec 2025

2/10 Terrible

George

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible service - front desk
Stayed 1 night in Jan 2026

10/10 Excellent

Carlos

Stayed 1 night in Nov 2025

10/10 Excellent

Anthony

Stayed 1 night in Jan 2026

10/10 Excellent

Damarys

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The sheets were stained but the staff was super courteous and brought me a new change of sheets promptly. The room was otherwise clean and so was the bathroom. The customer service was great!
Stayed 1 night in Jan 2026

10/10 Excellent

Nethania

Stayed 1 night in Sep 2025

4/10 Poor

Dan

Stayed 1 night in Jan 2026

8/10 Good

Maria

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
The staff was very polite, professional and helpful. The hotel was really outdated. Had to go to the 4th floor for ice and the whole floor smelled vile. Basically like straight feces. I’m glad i was not on that floor because i would have definitely asked to move. Breakfast was delicious but it was freezing in the restaurant area because the heat was broken. So i think if the building got proper updates it would have been a 5 star hotel. It was close to Mohegan and provided a shuttle which was extremely convenient. The shuttle driver was also polite and professional.
Stayed 1 night in Jan 2026

4/10 Poor

Catherine

Disliked: Cleanliness, amenities
Room smelled like stale cigarettes. Can't open the window to air it out. Bathroom was very dated and not very clean.
Stayed 3 nights in Nov 2025

10/10 Excellent

Robert

Stayed 1 night in Dec 2025

2/10 Terrible

Ericka J

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
From the elevator to the carpets, very dirty n dingy. The bed was clean so it looked. Found dirty towel and toilet paper in our room when we first walked in.
Stayed 1 night in Dec 2025

10/10 Excellent

Cecep

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent service and nice room
Stayed 1 night in Dec 2025

4/10 Poor

Juan

Stayed 2 nights in Jan 2026

2/10 Terrible

Herbert

Liked: Staff & service
Disliked: Property conditions & facilities
The pool is not heated I was there two nights and could not use the pool water was freezing
Stayed 1 night in Jan 2026

10/10 Excellent

Maria

Stayed 2 nights in Dec 2025

8/10 Good

Tracy, Carver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, easy check-in/out, friendly staff
Stayed 1 night in Jan 2026

2/10 Terrible

Presidio

Disliked: Amenities, property conditions & facilities
The room 209 is definitely neglected, we stayed there for two nights on Dec 26-27. Shower was not working, electrical outlet not working.
Stayed 2 nights in Dec 2025

8/10 Good

Luis emanuel

Liked: Cleanliness, staff & service, property conditions & facilities
The pool, the water freeze
Stayed 2 nights in Dec 2025

2/10 Terrible

Symphoni

I always get
Stayed 1 night in Dec 2025

10/10 Excellent

Thais

Liked: Cleanliness, staff & service, property conditions & facilities
The location is excellent, close to the casino, and the hotel offers a shuttle to Mohegan Sun, which is very convenient. What truly exceeded my expectations, however, was the service. The two young men at the front desk and the two ladies (unfortunately I can’t remember their names) working the bar and breakfast area were all exceptionally kind and welcoming.
Stayed 1 night in Dec 2025

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was mostly clean. There were a few small hairs in the shower and the pool was not heated. Water was ice cold. The shuttle to the casino was excellent and everyone was friendly.
Stayed 1 night in Dec 2025

10/10 Excellent

Cynthia

Travelled with group
Liked: Amenities
Very big room, nice staff
Stayed 1 night in Dec 2025