8/10 Good
Shantay
Travelled with family
14 Aug 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The moment I checked in the front desk clerk Amber was very rude and disrespectful.She was talking to me like I was a robot or didn't understand what she was saying.Amber couldn't find my booking and she was saying maybe your at the wrong one since we have 2 locations.I told Amber maybe its under a different last name and she just assisted that it was not there and that I need to go to the other location.So as I was talking to her she picked up the phone in the middle of me talking to talk to someone with out even saying "excuse me or I have to take this call" and that was very so unprofessional to do to a paying customer.And the mist of me getting ready to leave and just go to another hotel "Hot Wheel Al" ask me to come to his counter and that he will look it up and very much so he was able to find my reservation at this location.(But when Amber got off the phone she was helping another person to check in she was the most polite & apologizing person on earth, it's like her attitude switched up when the next person came around.)I also told the manager "Latisha" about the situation but I still haven't heard anything back from her. Also housekeeping went into my room while I was out and they so happened to take my son shorts I just bought and when I asked them about it no can find them.So I had to buy more clothes. I also told Latisha about that as well and did a claim but still haven't heard nothing about that either. So I will like to speak to someone that's higher managemen
Shantay
Stayed 3 nights in Aug 2025