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Quality Inn Spring Mills - Martinsburg North

2.5 star property

Photo gallery for Quality Inn Spring Mills - Martinsburg North

Free buffet breakfast
Exterior
Property entrance
Property grounds
Standard Room, Non Smoking

Popular amenities

  • Pet-friendly
  • Gym
  • Housekeeping
  • Laundry
  • 24/7 front desk
  • Breakfast included

Explore the area

Map
1220 T J Jackson Dr, Falling Waters, WV, 25419
  • Valley Health I Spring Mills
    ‪13 min walk‬
  • Antietam National Battlefield
    ‪26 min drive‬
  • Chesapeake and Ohio Canal
    ‪32 min drive‬
  • Martinsburg, WV (MRB-Eastern West Virginia Regional)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, desk, blackout curtains

Standard Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(31 reviews)
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Non Smoking

Premium bedding, pillow-top beds, desk, blackout curtains

Standard Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(22 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About the area

Falling Waters

When you stay at Quality Inn Spring Mills - Martinsburg North in Falling Waters, you'll be near the airport, within a 5-minute drive of Valley Health I Spring Mills and Potomac River. .This hotel is 6.7 mi (10.8 km) from Potomac Park and 6.8 mi (10.9 km) from Williamsport City Hall.

What's nearby

  • Valley Health I Spring Mills - 13 min walk - 1.1 km
  • Martinsburg-Berkeley County Convention and Visitors Bureau - 11 min drive - 14.1 km
  • Shepherd University - 24 min drive - 27.8 km
  • Antietam National Battlefield - 26 min drive - 31.5 km
  • Chesapeake and Ohio Canal - 32 min drive - 22.6 km

Getting around

  • Martinsburg Station - 12 min drive
  • Washington Dulles Intl. Airport (IAD) - 76 min drive

Restaurants

  • ‪McDonald's - ‬10 min walk
  • ‪Kitzie's of Spring Mills - ‬13 min walk
  • ‪King's New York Pizza - ‬4 min drive
  • ‪Burger King - ‬10 min drive
  • ‪Burger King - ‬3 min walk

About this property

Quality Inn Spring Mills - Martinsburg North

Hotel in Falling Waters with free breakfast and a fitness center
Quality Inn Spring Mills - Martinsburg North offers 70 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Falling Waters hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 70 guestrooms featuring refrigerators and flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a fireplace in the lobby.
Grab a bite from the grocery/convenience store serving guests of Quality Inn Spring Mills - Martinsburg North. A complimentary buffet breakfast is included.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.
Guests are offered a complimentary buffet breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Built in 2001
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per night
Service animals are welcome, and are exempt from fees
3 total pets

Children and extra beds

Children are welcome
Children up to the age of 13 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 175 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Holiday Inn Express Martinsburg-North
Holiday Inn Express Martinsburg-North Falling Waters
Holiday Inn Express Martinsburg-North Hotel
Holiday Inn Express Martinsburg-North Hotel Falling Waters
Quality Inn Spring Mills Martinsburg North Falling Waters
Quality Inn Spring Mills Martinsburg North
Quality Spring Mills Martinsburg North Falling Waters
Quality Spring Mills Martinsburg North
Holiday Inn Falling Waters
Holiday Inn Express Martinsburg North Hotel Falling Waters
Holiday Inn Martinsburg North
Falling Waters Holiday Inn
Quality Inn Spring Mills - Martinsburg North Hotel
Quality Inn Spring Mills - Martinsburg North Falling Waters

Quality Inn Spring Mills - Martinsburg North Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 379 out of 1000 reviews
Rating 8 - Good. 333 out of 1000 reviews
Rating 6 - Okay. 148 out of 1000 reviews
Rating 4 - Poor. 77 out of 1000 reviews
Rating 2 - Terrible. 63 out of 1000 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Thomas

Stayed 1 night in Apr 2025

2/10 Terrible

Dina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Go somewhere else, not so much quality within

After booking online for about 100 dollars because a tree fell through my roof on Easter night, the clerk all the sudden spoke of needing an almost 300 dollar additional deposit for any amenities I may use in my giant 7-8 hour stay (got there at midnight and check-out is usually 10am). Just ridiculous in my opinion when the storm hit our area hard and it was pretty easy to see I was stressed and tired. I wasn't going to order room service or call long distance call using the hotel telephone like anybody even does that anymore. Just all around a bad vibe.
Stayed 1 night in Apr 2025

4/10 Poor

Sharlyn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Needs work

The check in experience was good. The hotel wasn’t busy at all. Friendly employees. The hotel itself is in really bad shape. I’m not sure if they are remodeling or what the reason is. But it is so rundown looking. The room itself was ok. Has a tub instead of just a shower stall and no shelves to put your shower items. The complimentary breakfast was practically non existent. There were no items in the cooler at all. Just dried up eggs in one warmer and sausages in the other. Some bread to make toast and that was it for food. Overall we didn’t enjoy this stay and would not return. I feel it was overpriced for the value received.
Stayed 1 night in Apr 2025

10/10 Excellent

Darnell

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

David

Liked: Cleanliness
Room were very clean. Hallways, etc need some work but it appeared that this was work in progress
Stayed 1 night in Mar 2025

4/10 Poor

Rehman

Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

8/10 Good

autumn

Stayed 1 night in Mar 2025

6/10 Okay

Roberta and Terry

Travelled with partner
Facility under renovation, lobby shabby, smelled of cigarette smoke in our bathroom and short staffed. Hopefully in the future they will get fully operational.
Stayed 1 night in Mar 2025

8/10 Good

David

Liked: Staff & service, room comfort
Room was newly renovated but common areas were not completed. Once completed the place will be great
Stayed 1 night in Feb 2025

6/10 Okay

Susan

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

Average, not terrible not great

This hotel is apparently undergoing renovations. There was construction equipment in the hallway, and a strong odor. It looked like the walls were getting ready to be painted. The room was clean and nicely furnished but there were no towels at all. I had to go down and ask for them at the desk. Not a big deal, just annoying. Breakfast was complimentary. There were not a lot of choices, but it was ok for what it was. I needed to have my door card rekeyed after breakfast so a second trip to the front desk, and it was taken care of. Overall an average stay. I think once they get it put back together it'll be nice. Right now, not so much.
Stayed 1 night in Jan 2025

10/10 Excellent

Marilyn, Ontario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is excellent. Property is undergoing renovation. Would definitely stay again.
Stayed 1 night in Jan 2025

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

6/10 Okay

Uddhab

Bathroom was poorly organized. Breakfast was literally nothing!!!
Stayed 1 night in Dec 2024

4/10 Poor

Judy

Disliked: Cleanliness, staff & service, property conditions & facilities

Wait till remodeling is done

This hotel is under remodeling and should not be open until it is completed. The exercise room was packed with office chairs, work supplies, and totally inaccessible. There were trash bags in the hallway, unpainted walls and missing baseboards everywhere. It will be nice completed, but don't stay there now. I tried to add photos, but it would not let me upload.
Stayed 1 night in Dec 2024

4/10 Poor

Monte

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Property was under cpnstruction. Room at several things missing or not working. Contruction material and debris was in halls and everywhere. No pre notifocation of the construction was provided.
Stayed 1 night in Dec 2024

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful!!!!

The hotel is renovating. Old materials laying in driveway in front of hotel Took 15 minutes jist to get registered. Work tools and materials everywhere. SPACKLE DUST ON FLOORS and in elevator. Put on 3rd floor and only 1/2 carpeted. Part padding only. Spackle dust in air, shop vac in hall, storage door open with old bedding. Very scary for a 70 year old woman traveling alone. Bags of trash by doors. Unacceptable and should get a full refund. Have asthma and had to use rescue inhalers due to air quality. Left early this morning due to stress of the environment. Then they refused to give me a receipt. Said Experia does not allow.them to print one.
Stayed 1 night in Dec 2024

8/10 Good

Leonard

Stayed 1 night in Dec 2024

6/10 Okay

Jared

Business traveller
Stayed 1 night in Dec 2024

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unsafe hotel and staff that don’t care! I have a whole list and several pictures of things that went wrong at this hotel, but the absolute worst was that they gave me my room, let me settle in and get unpacked, then gave other guests keys to my room! My teenage daughter and I were traveling alone, so this was incredibly unsafe. Luckily we were not in the room when these other guests entered the room, and luckily they were honest people and didn’t steal my things! However, we slept with furniture pushed in front of the door. Here’s my list of everything else: -had to walk through staff out front smoking next to a “no smoking within 20 feet of the entrance” sign -had to check in twice due to front desk staff not being there at check in time on a Saturday (housekeeper was filling in) -most of hotel under construction, strong paint smells, carpet staples, buckets right outside door -door was hung very uneven and we had to shove a hand towel (not a washcloth!) in the crack to keep elevator and hallway noises out -sticky residue on nightstand -no toilet paper holder -stained sheets, mismatched towels -no water pressure -bathroom door had lock but didn’t close all the way -no phone or clock in room -no cable TV -wrong WiFi password given at check in -expired half and half at breakfast (exp 11/11 and I was there on 11/16) -my key stopped working at 8:30 am Above all else, lack of care!! Not a single apology! I wouldn’t have written this review if I had received a single apology.
Stayed 1 night in Nov 2024

4/10 Poor

Tim

Business traveller
It was currently under renovation. The outside looks nice, the inside is dirty. No hot water in the sink. Sounds like mice running everywhere at night
Stayed 4 nights in Nov 2024

2/10 Terrible

Michelle, Brooks

Stayed 1 night in Oct 2024

4/10 Poor

Philip

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Slow renovations

Nice big room probably renovated, but unfinished in detail. The worst thing was shear curtains with verystrong lighting in the parking lot the windows face, we could read with the lights off at night!
Stayed 1 night in Oct 2024

2/10 Terrible

Dennis

Disliked: Cleanliness, staff & service, property conditions & facilities

Deceptive reading on Hotels.com

The inn was being renovated, and the room was incomplete. The desk lamp had to be plugged in unplugged to turn on because the switch was broken. The hairdryer did not work. The TV was not hooked up until we requested it. We stayed two days. The room was not clean. The wet towels were not picked up, and the bed was not made. Also, The elevator was very stinky and unclean. The breakfast was good and the staff were kind and we’re willing to hear feedback. well, I understand the end was under renovation. This was not acceptable.. Hotels.com should make sure of their ratings. It had a high rating. If it is going through renovation, the Hotels.com needs to get quickly up today and let the public know.
Stayed 2 nights in Oct 2024

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Good place for pets. The rooms do not have carpeting, are spacious, and the first floor has sliders to the outside. There are grassy areas to walk pets and there is s small playground for children.
Stayed 1 night in Jul 2024