All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 554 out of 1001 reviews
10 - Excellent
554
Rating 8 - Good. 314 out of 1001 reviews
8 - Good
314
Rating 6 - Okay. 88 out of 1001 reviews
6 - Okay
88
Rating 4 - Poor. 30 out of 1001 reviews
4 - Poor
30
Rating 2 - Terrible. 15 out of 1001 reviews
2 - Terrible
15
9.2/10
Cleanliness
9.2/10
Staff & service
8.6/10
Amenities
8.8/10
Property conditions & facilities
Reviews
10/10 Excellent
Sam
19 Dec 2025
Liked: Cleanliness, staff & service, amenities
Beautiful hotel, staff in reception and in the bar were all very friendly & helpful.
Room was spacious, clean and very comfortable. Shower is very good, good pressure, premium shampoos and soaps. Bed was very large and comfortable.
Sam
Stayed 2 nights in Dec 2025
6/10 Okay
Marblanch
Travelled with partner
30 Nov 2025
Liked: Amenities
Disliked: Property conditions & facilities
The rooms need to be updated, they’re very old. The hallway carpets should be changed , they were dirty and had some stains.
It’s a shame, it’s in a great location and has decent amenities but again, the rooms itself need some upgrading.
Avec ou sans travaux l'accès a l'hôtel est difficile sinon arrive de la gare. On est habitué de marché alors 15-20 mon ça ne nous dérange pas mais franchir des escaliers ça c'est un énorme inconvénient.
Hotel is in the middle of construction zone, certainly not quiet and very dusty
Aida
Stayed 1 night in Jul 2025
6/10 Okay
Elena
Travelled with family
14 Jul 2025
Liked: Cleanliness
We reserved hotel specifically for hot tub and sauna. Hot tub was broken. Sauna was working but you were not allowed to go there with kids because of nudity. The front desk were very nice and friendly and lady from Kirginstan was very helpful and offer late checkout. Matresses were old and not very comfortable. Location is good, you can walk to many places. Breakfast buffet was good as well and they have room services available too.
The road out front is busy and you must use the bridge to cross. If you are coming from the train station and have heavy luggage, you will have to carry it up and down semi circular stairs.there is no elevator or ramp.
I’m sure when the new train station is built, this will be resolved.
Excellent hotel - friendly staff at checkin, nice room, quiet, modern and clean rooms with great bed and spa facilities. Enjoyable breakfast with plenty to choose from.
Nice room, however it was a little off the beaten path. The more interesting parts of town were a walk.
There were no restaurants in the immediate area.