Book Flinders Ranges and Outback hotels

Great location in the Flinders ranges, clean and functional rooms and a lovely restaurant onsite

Fit for purpose

The idea of staying an underground hotel was exciting & the accommodation itself was quite basic (comparable to the price). Unfortunately there was a lot lacking, particularly customer service and cleanliness. We arrived mid-afternoon and reception was closed - a note on the door to go to the bar/restaurant to check-in - which we did. The staff member advised that reception was on their break and we would have to wait, no indication of how long and now attempt to check us in... About 30 minutes later we checked in, all OK. We were presented with a document titled 'Hotel Information' and the attendant when through the information on the front page. What was not communicated on the other side of the document was that as an in-house guest we were entitled to a 15% discount on food (we paid full price) & that the room would only be serviced by request (notwithstanding in the bathroom there was a sign saying that linen and towels would be changed every 3 days). We stayed 4 nights, no servicing of the room during this time. Whether you're going green or trying to save a few $$ - understandable in this economy - as a guest I would prefer that a hotel be transparent about what they will or won't provide during a guests stay. Overall hotel is in a great location, quite tired, common areas not cleaned regularly and the service needs significant adjustment. Just a pity because a stay underground is something quite unique.

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Parking was easy and sucure ..staff are super friendly ..room was clean and comfortable . Bed was great and loved the big tv . Second time there and i highly rate this hotel ..will be back .

Staff is really great, they assisted me really well and empathize the request I made. Especially the tall guy at the reception. However, just want to highlight, it was mentioned in the ad, rooms are soundproofed and sunlight blocked but my room wasn’t. Thanks