From the moment we arrived until the moment we left, everything was first cabin! The staff was so helpful with restaurant recommendations, when we arrived, our bags were received and we were welcomed to go to the cafe/Bar and enjoy a Cappucino and Tea.and Croissants, restaurant reservations were on our behalf, 5 stars all the way, it is important to note the hotel is very well located, just 200 meters from the train station, and very close to Santa Maria Novella Piazza!