The front desk staff were extremely unprofessional. Their appearance was inappropriate, and their attitude was far from friendly. Check-in took an unreasonably long time — nearly 30 minutes — simply because the reservation was made under my English name, which should never have been an issue.
After finally completing check-in, we went to our room only to discover that it had not been cleaned at all. The room was clearly unprepared for guests, which was completely unacceptable and very disappointing after such a long wait.
When we checked out, the front desk staff member was cold and indifferent, with no basic greeting and no question about how our stay was. The lack of basic professionalism and courtesy was noticeable.
Overall, the service was poorly managed, disorganized, and unprofessional. I would not recommend this hotel to anyone.