4/10 Poor
Jacob
Travelled with partner
2 Feb 2026
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
First, I want to say the woman who checked me in was fantastic. She was friendly, professional, and I did receive a room upgrade, which I really appreciated.
Unfortunately, the condition of the room itself was disappointing. I understand normal wear and tear, but this went beyond that. There was a lot of dust on the lamps—not just a little—and noticeable stains on several picture frames around the room. One behind the bed literally looked like handprints from nacho cheese Doritos. The TV remote barely worked, which was frustrating.
When I tried to open the patio door, the door handle actually fell off. It appeared the screw had snapped, which is a serious maintenance issue. While the ocean view balcony was fantastic and definitely a highlight, the glass patio doors were covered in fingerprints and smudges that made the room feel unclean.
To make matters worse, housekeeping knocked on the door twice without announcing themselves and then walked right in, which felt very unprofessional and uncomfortable.
The amenities, however, were amazing. The two pools, coffee shop, and gym were all great and very well maintained. I personally feel like more money has been put into the amenities than into updating and maintaining the rooms themselves.
What really adds to the disappointment is the price. The cost is comparable to a luxury resort, but the room quality and overall experience do not match that level at all.
Jacob
Stayed 3 nights in Jan 2026
