6/10 Okay
Brooke
Travelled with family
29 Dec 2025
Liked: Cleanliness, amenities
Disliked: Staff & service
We were looking forward to our stay at Element, but it left something to be desired. The valet service when we first arrived was wonderful: the bellhop helped unload our car and held the cart while we checked in on level 3. The associate who checked me in was quick, but gave incorrect information regarding the non refundable resort fee, which was confusing as the stay progressed. Less than five minutes later with the room key in hand, the bellhop accompanied us to the room. Immediately upon walked in I noticed we were not given the correct room type. My husband went back to the check-in level and the associate began arguing with him about the room, insisting the incorrect room was the one we booked, then citing that the Tampa Bay Buccaneers staff were staying at Element, as if that somehow changed the suite type we had booked. On an unrelated but funny note, we live in Tampa minutes away from Raymond James Stadium where the Bucs play… their presence in the hotel was not impressive to us. Luckily the manager came out and corrected the associate and showed us to the correct room. The 1 Bedroom Suite, City View was nice and had the amenities we expected, but the first associate we encountered left something to be desired. That evening we called housekeeping to request an extra blanket which did not arrive for over an hour after we had fallen asleep. We’re from Ft. Lauderdale and know what to expect from the service here, Element did not live up to expectations at all.
Brooke
Stayed 1 night in Dec 2025
