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The Cloud One Frankfurt - Metropolitan

Photo gallery for The Cloud One Frankfurt - Metropolitan

Bar (on property)
Bar (on property)
Reception
Eco-friendly toiletries, hair dryer, towels, shampoo
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
Poststr. 6, Frankfurt, HE, 60329
  • Place, Kaiserstrasse
    ‪3 min walk‬
  • Place, Skyline Plaza
    ‪6 min walk‬
  • Place, Frankfurt Trade Fair
    ‪9 min walk‬
  • Airport, Frankfurt (FRA-Frankfurt Intl.)
    ‪11 min drive‬

Room options

View all photos for Superior Plus King Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Plus King Room

  • Sleeps 2

View all photos for Superior Plus Twin Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Plus Twin Room

  • Sleeps 2

View all photos for Superior Single Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Single Room

  • Sleeps 1

View all photos for Superior Double Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Double Room

  • Sleeps 2

View all photos for Signature Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Signature Suite

  • Sleeps 3

View all photos for Room (CLOUD)

Eco-friendly toiletries, hair dryer, towels, shampoo

Room (CLOUD)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed and 1 Queen Bed

View all photos for Twin Room (CLOUD)

Eco-friendly toiletries, hair dryer, towels, shampoo

Twin Room (CLOUD)

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Room (THE CLOUD)

Eco-friendly toiletries, hair dryer, towels, shampoo

Room (THE CLOUD)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room (THE CLOUD)

Eco-friendly toiletries, hair dryer, towels, shampoo

Twin Room (THE CLOUD)

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Signature Twin Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Signature Twin Room

  • Sleeps 3

View all photos for Superior Plus Double Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Plus Double Room

  • Sleeps 1

View all photos for Superior Plus Single Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Plus Single Room

  • Sleeps 1

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  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.3 out of 5, Excellent, 1,000 reviews
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About the area

Frankfurt

With a stay at The Cloud One Frankfurt - Metropolitan in Frankfurt (Gallus), you'll be within a 5-minute drive of Frankfurt Trade Fair and Alte Oper. .This luxury hotel is 1.4 mi (2.3 km) from Frankfurt Christmas Market and 1.5 mi (2.3 km) from Römerberg.

What's nearby

  • Financial District - 1 min walk - 0.0 km
  • Kaiserstrasse - 3 min walk - 0.3 km
  • Skyline Plaza - 6 min walk - 0.6 km
  • Frankfurt Trade Fair - 9 min walk - 0.8 km
  • Alte Oper - 14 min walk - 1.2 km

Getting around

  • Frankfurt Central Station (tief) - 3 min walk
  • Central U-Bahn - 3 min walk
  • Frankfurt Airport (FRA) - 25 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Asia Gourmet - ‬2 min walk
  • ‪Cafe Uddin & Uddin - ‬3 min walk
  • ‪Gleis 25 - ‬1 min walk

About this property

The Cloud One Frankfurt - Metropolitan

Luxury hotel with a restaurant connected to a shopping center in Frankfurt
The Cloud One Frankfurt - Metropolitan offers 131 accommodations with safes and complimentary newspapers. A pillow menu is available. Televisions come with satellite channels and Netflix.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 131 guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have hair dryers and toothbrushes and toothpaste. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services.
Enjoy a meal at 7Paintings or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee. Children aged 11 and younger eat free breakfast.
Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Planning an event in Frankfurt? This hotel has 8611 square feet (800 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Children aged 11 and younger eat free breakfast.
7Paintings - This restaurant specializes in Italian cuisine.
Metropolitan Bar - Onsite bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (EUR 30 per day)
  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 24.50 for adults and EUR 12.25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • 7Paintings
  • Metropolitan Bar

Things to do

  • Books
  • Gym
  • Library

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 8,611 square feet of conference space
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2003
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 36-inch TV with cable/satellite channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 11 and younger eat free breakfast
Rollaway/extra beds are available for EUR 25 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 24.50 for adults and EUR 12.25 for children
  • Airport shuttle fee: EUR 35 per person (one-way)
  • Nearby parking fee: EUR 30 per day(66 ft away; open 24 hours)
  • Pet fee: EUR 25.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 25 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
Cashless transactions are available
Parties and events are allowed on site
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply

Property is also known as

Metropolitan Steigenberger
Steigenberger Metropolitan
Steigenberger Metropolitan Frankfurt
Steigenberger Metropolitan Hotel
Steigenberger Metropolitan Hotel Frankfurt
Metropolitan By Flemings
Steigenberger Metropolitan
Metropolitan Hotel by Flemings Hotel
Metropolitan Hotel by Flemings Frankfurt

The Cloud One Frankfurt - Metropolitan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 539 out of 1000 reviews
Rating 8 - Good. 323 out of 1000 reviews
Rating 6 - Okay. 88 out of 1000 reviews
Rating 4 - Poor. 32 out of 1000 reviews
Rating 2 - Terrible. 18 out of 1000 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jimmy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, Very thankful for this hotel. They were a God send when I really needed the pick up.
Stayed 1 night in Oct 2025

8/10 Good

alex

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2025

6/10 Okay

Kim, Port Melbourne

Liked: Cleanliness
Ok for one night stop over. Very small rooms
Stayed 2 nights in Sep 2025

6/10 Okay

Mi Ling

Liked: Staff & service
The light in the room was a bit dark.
Stayed 1 night in Sep 2025

8/10 Good

Wanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very helpful with directions and suggestions.
Stayed 3 nights in Sep 2025

10/10 Excellent

Steven, Weatherford

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and breakfast
Stayed 4 nights in Sep 2025

10/10 Excellent

Scott

Stayed 1 night in Sep 2025

10/10 Excellent

David

Stayed 1 night in Sep 2025

10/10 Excellent

shadab Ghasemi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff were great
Stayed 2 nights in Sep 2025

6/10 Okay

mary

Liked: Cleanliness, staff & service, property conditions & facilities
It was the only place I’ve stayed where I didn’t feel safe in the neighborhood
Stayed 1 night in Sep 2025

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast ever!
Stayed 1 night in Sep 2025

8/10 Good

eddy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just across the Frankfurt central train station
Stayed 4 nights in Aug 2025

8/10 Good

Sharon

Liked: Staff & service
Stay at the Fleming because it is 5 minutes from the central train station -literally across the street. You can be on platform 19 to Paris in 15 minutes from your room. The staff is amazing and helpful. The room could use an update - better pillows would be a good start. The neighborhood needs some love, but again you are 5 minutes from the train station where a warm welcome awaits. We never felt unsafe.
Stayed 2 nights in Sep 2025

10/10 Excellent

Tarik

Stayed 1 night in Aug 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy access from the train station and check in was efficient and friendly
Stayed 1 night in Aug 2025

6/10 Okay

Alexander

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2025

10/10 Excellent

Prokash

Stayed 2 nights in Jul 2025

8/10 Good

Scott

Travelled with partner
Liked: Staff & service
The hotel is right outside Frankfurt HBf, which is super convenient. However, we arrived on a Sunday, and the areas around the hotel had drugged out panhandlers. I would stay here again, but avoid walking alone outside the hotel, and go across the street to the station.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jason

Stayed 1 night in Jul 2025

8/10 Good

Lin

Stayed 2 nights in Jul 2025

10/10 Excellent

Brian, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably one of the nicer hotels in this area
Stayed 1 night in Jul 2025

8/10 Good

Luke

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Outside the entrance smelled like sewage.
Stayed 1 night in Jul 2025

8/10 Good

Lin

Stayed 1 night in Jul 2025

10/10 Excellent

Ian, Sawbridgeworth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Bery nice hotel, would recommend
Stayed 3 nights in Jul 2025