4/10 Poor
Carol
15 May 2025
Liked: Cleanliness, room comfort
Disliked: Staff & service
A beautiful place with mystifying service
I travel to Ithaca quite often. I have stayed in a wide variety of hotels there from historic inns to chains. I have never had a mystifying experience.
First, the location for the hotel is beautiful. It must be stunning in the fall.
Second, they just did a refresh and upgrade. The rooms are trendy and relaxing. The mattresses are amazing.
The service, though, has some annoying glitches. A couple of days before I arrived, I started getting texts asking me to check in. I did so and they asked for a credit card and lots of other information including arrival time etc. I arrived for my stay and . . . had to do it all over again.
They also texted me several times to tell me to enter through the spa. So I did and they told me I needed to go in through the front. They had just finished the renovations. Okay, I thought, their system is a little behind. When I told the front desk about the text, no response. And I continued to get weird texts including asking when I was checking out hours after I had checked out. I couldn't get the air conditioning to work and when I finally did, it took all night to get the room from 76 to 72. I mentioned it as I checked out. Again, no response. Not even a false, we will look into it. A shrug from the woman in reception.
The new doors on the rooms are thin and I heard every coming and going from other guests. I stood outside my door to see if you could hear my tv and you could hear it in the hall.
Not a spa experience at al
Carol
Stayed 1 night in May 2025