2/10 Terrible
Shawn R.
18 Mar 2026
Disliked: Cleanliness
Our stay was unfortunately untenable due to undisclosed safety and security issues that made the property unsuitable for occupancy.Upon arrival, we discovered a significant lower level of the home that was not mentioned in the listing description or any prior communication. More concerning, the host instructed us—only 14 hours before check-in—not to lock the front door. These omissions created an immediate and unacceptable security risk, as they fell far short of the reasonable expectation of a safe and secure vacation rental.To prioritize our family's safety, we felt compelled to depart shortly after arrival, despite a drive of over two hours to reach the property. The experience was severely undermined by these undisclosed conditions.Communication from the host was also inadequate. Despite repeated attempts by VRBO support to contact the host over several weeks (including multiple weekly phone calls and emails), no substantive response was received for an extended period. The host later cited being out of the country, but this did not excuse the lack of timely availability or resolution for such critical safety-related concerns, especially given platform standards for host responsiveness.Fortunately, supporting evidence—including photos and video (with audio) documenting activity in the undisclosed lower level—was sufficient for VRBO to issue a full refund. To my knowledge, the host has still not responded to VRBO's outreach. RUN FROM THIS LISTING
Shawn R.
Stayed 2 nights in Feb 2026















