2/10 Terrible
Jerad
Travelled with family
8 Dec 2025
Disliked: Room comfort
Check-in process was terrible from the time of the booking to arriving and not being able to check-in. Then calling the “after-hours” number to be told that my reservation had been cancelled and I could only rebook with directly with the property, which I am sure would have been at a higher rate. My family essentially waited in the cold for almost a full hour while the two parties (property and hotels.com) tried hashing it out. Then I called the “after hours” myself again, just to have the nicest person ever help me get my reservation reinstated and my family out of the cold and in the room. I wish I got that ladies name, but she was a true professional unlike the other individuals that I had spoken to previously.
Jerad
Stayed 2 nights in Dec 2025














