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Comfort Suites Gatlinburg Downtown-Convention Center

2.5 star property

Photo gallery for Comfort Suites Gatlinburg Downtown-Convention Center

Lobby
Property amenity
Exterior
Free daily buffet breakfast
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Business services

Explore the area

View map
321 Reagan Drive, Gatlinburg, TN, 37738
  • Place, Gatlinburg Convention Center
    ‪3 min walk‬
  • Place, Gatlinburg SkyPark
    ‪6 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪9 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪68 min drive‬

Room options

View all photos for Suite (Double Queen, Handicapped)

Suite (Double Queen, Handicapped)

Suite (Double Queen, Handicapped)

10.0 out of 10
Exceptional
(2 reviews)
  • 46 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Suite (One Bed King, Handicapped Impaired)

Suite (One Bed King, Handicapped Impaired)

Suite (One Bed King, Handicapped Impaired)

8.0 out of 10
Very good
(2 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Suite (Wide King, Handicapped, HEARING)

Suite (Wide King, Handicapped, HEARING)

Suite (Wide King, Handicapped, HEARING)

7.0 out of 10
Good
(2 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed (Handicapped Impaired)

Suite, 1 King Bed (Handicapped Impaired)

Suite, 1 King Bed (Handicapped Impaired)

9.6 out of 10
Exceptional
(4 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Double Queen, Handicapped Impaired)

Suite (Double Queen, Handicapped Impaired)

Suite (Double Queen, Handicapped Impaired)

9.0 out of 10
Wonderful
(11 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite (Double Queen)

Premium bedding, down duvets, pillow-top beds, desk

Suite (Double Queen)

9.6 out of 10
Exceptional
(170 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed (Handicapped)

Premium bedding, down duvets, pillow-top beds, desk

Suite, 1 King Bed (Handicapped)

10.0 out of 10
Exceptional
(3 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Wide King, Handicapped, HEARING)

Premium bedding, down duvets, pillow-top beds, desk

Suite (Wide King, Handicapped, HEARING)

9.4 out of 10
Exceptional
(3 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (One Bed King, Handicapped, HEARING)

A hotel room with a large bed, two bedside tables, a nightstand, and a wall-mounted lamp.

Suite (One Bed King, Handicapped, HEARING)

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

9.4 out of 10
Exceptional
(43 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Wide King, HEARING)

Suite (Wide King, HEARING)

Suite (Wide King, HEARING)

8.8 out of 10
Excellent
(3 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (One Bed King)

Suite (One Bed King)

Suite (One Bed King)

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

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About the area

Gatlinburg

With a stay at Comfort Suites Gatlinburg Downtown-Convention Center, you'll be centrally located in Gatlinburg, just a 5-minute walk from Gatlinburg Convention Center and 14 minutes by foot from Ripley's Aquarium of the Smokies. .This hotel is 0.8 mi (1.2 km) from Great Smoky Mountains National Park and 0.3 mi (0.5 km) from Gatlinburg SkyPark.

What's nearby

  • Gatlinburg Convention Center - 3 min walk - 0.3 km
  • Gatlinburg Space Needle - 5 min walk - 0.4 km
  • Gatlinburg SkyPark - 6 min walk - 0.6 km
  • Anakeesta - 9 min walk - 0.8 km
  • Ripley's Aquarium of the Smokies - 9 min walk - 0.8 km

Getting around

  • McGhee Tyson Airport (TYS) - 75 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬7 min walk
  • ‪Sugarlands Distilling Co. - ‬7 min walk
  • ‪Puckers Sports Bar - ‬7 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬8 min walk
  • ‪Smith & Son Corner Kitchen - ‬6 min walk

About this property

Comfort Suites Gatlinburg Downtown-Convention Center

Comfort Suites Gatlinburg Downtown-Convention Center offers 89 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations.

This Gatlinburg hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 89 air-conditioned rooms featuring microwaves and flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms with shower/tub combinations are provided.
Take advantage of recreation opportunities such as an indoor pool, or other amenities including complimentary wireless internet access and ski storage. Additional amenities at this hotel include a fireplace in the lobby, a banquet hall, and a vending machine.
Grab a bite from the snack bar/deli serving guests of Comfort Suites Gatlinburg Downtown-Convention Center. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a computer station, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Indoor pool
  • Ski storage
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • Computer station

Outdoors

  • In the mountains
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Front entrance ramp
  • Lift (152 centimetre wide door)
  • Pool hoist on site
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 2024
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 7:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Suites
Comfort Suites Gatlinburg Downtown Convention Center
Comfort Suites Gatlinburg Downtown-Convention Center Hotel
Comfort Suites Gatlinburg Downtown-Convention Center Gatlinburg

Comfort Suites Gatlinburg Downtown-Convention Center Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 919 out of 1302 reviews
Rating 8 - Good. 271 out of 1302 reviews
Rating 6 - Okay. 70 out of 1302 reviews
Rating 4 - Poor. 17 out of 1302 reviews
Rating 2 - Terrible. 25 out of 1302 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Nikolas

The lights in the hallway
Stayed 3 nights in Jan 2026

10/10 Excellent

Anna

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was clean, the pictures in the website matched what I saw in person, great location and my kids loved the indoor pool.
Stayed 2 nights in Jan 2026

10/10 Excellent

Sarah

Stayed 2 nights in Jan 2026

2/10 Terrible

Eric

We booked multiple rooms over the same weekend to house employees during severe weather, and the experience revealed serious operational and security failures. On two separate mornings, shortly after 9:00 a.m., the power went out for over an hour and a half. Both outages occurred immediately after breakfast, leaving us locked out of our rooms. Front desk staff stated they had no override access to room locks and were unable to provide any explanation, estimated resolution time, or meaningful assistance. One evening, a hotel employee was openly smoking substances (not cigarettes) directly outside the front entrance. This was highly unprofessional, inappropriate for a guest-facing area, and raised legitimate safety concerns. Most troubling, a bag was removed from one of our rooms by housekeeping. When the issue was reported, front desk staff initially denied any knowledge of the item or its whereabouts. After remaining at the desk without leaving, the bag appeared behind the front desk, offered back with no explanation as to how it got there. This incident completely undermined trust in the hotel’s security and internal controls. While the property itself is visually appealing and the beds are comfortable, these positives do not outweigh the lack of accountability, professionalism, and basic operational safeguards. A nice facility cannot compensate for serious failures in management and staff conduct. This stay was unacceptable.
Stayed 1 night in Jan 2026

2/10 Terrible

Hailie

We booked multiple rooms over the same weekend to house employees during severe weather, and the experience revealed serious operational and security failures. On two separate mornings, shortly after 9:00 a.m., the power went out for over an hour and a half. Both outages occurred immediately after breakfast, leaving us locked out of our rooms. Front desk staff stated they had no override access to room locks and were unable to provide any explanation, estimated resolution time, or meaningful assistance. One evening, a hotel employee was openly smoking substances (not cigarettes) directly outside the front entrance. This was highly unprofessional, inappropriate for a guest-facing area, and raised legitimate safety concerns. Most troubling, a bag was removed from one of our rooms by housekeeping. When the issue was reported, front desk staff initially denied any knowledge of the item or its whereabouts. After remaining at the desk without leaving, the bag appeared behind the front desk, offered back with no explanation as to how it got there. This incident completely undermined trust in the hotel’s security and internal controls. While the property itself is visually appealing and the beds are comfortable, these positives do not outweigh the lack of accountability, professionalism, and basic operational safeguards. A nice facility cannot compensate for serious failures in management and staff conduct. This stay was unacceptable.
Stayed 1 night in Jan 2026

2/10 Terrible

Hailie

Business traveller
Disliked: Amenities
We booked multiple rooms over the same weekend to house employees during severe weather, and the experience revealed serious operational and security failures. On two separate mornings, shortly after 9:00 a.m., the power went out for over an hour and a half. Both outages occurred immediately after breakfast, leaving us locked out of our rooms. Front desk staff stated they had no override access to room locks and were unable to provide any explanation, estimated resolution time, or meaningful assistance. One evening, a hotel employee was openly smoking substances (not cigarettes) directly outside the front entrance. This was highly unprofessional, inappropriate for a guest-facing area, and raised legitimate safety concerns. Most troubling, a bag was removed from one of our rooms by housekeeping. When the issue was reported, front desk staff initially denied any knowledge of the item or its whereabouts. After remaining at the desk without leaving, the bag appeared behind the front desk, offered back with no explanation as to how it got there. This incident completely undermined trust in the hotel’s security and internal controls. While the property itself is visually appealing and the beds are comfortable, these positives do not outweigh the lack of accountability, professionalism, and basic operational safeguards. A nice facility cannot compensate for serious failures in management and staff conduct. This stay was unacceptable.
Stayed 1 night in Feb 2026

10/10 Excellent

Soumadatya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel. New, clean, comfortable, good breakfast, great location
Stayed 2 nights in Jan 2026

10/10 Excellent

Yamelys

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good breakfast, staff was friendly, and the place was clean and nice
Stayed 4 nights in Jan 2026

8/10 Good

joann

Stayed 1 night in Jan 2026

10/10 Excellent

Victor

Liked: Cleanliness, amenities, property conditions & facilities
Clean, spotless room. Nice decor. Large room .
Stayed 1 night in Jan 2026

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean room and property. Breakfast food was good
Stayed 1 night in Jan 2026

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were cleaned exceptionally everyday. Staff was very polite. My only advice would be to add some kind of breakfast potatoe to the breakfast buffet line. Other than that we really enjoyed our stay.
Stayed 4 nights in Jan 2026

10/10 Excellent

Yasmir, North Port

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent , The rooms were very clean, the breakfast could have been a little better, but it was tasty. We hope to return on our next visit. Thanks
Stayed 2 nights in Jan 2026

6/10 Okay

John

Liked: Cleanliness, amenities
Disliked: Staff & service
The room was an excellent condition. The staff was far from courteous. The one desk clerk wishing us well on the way out was more words than we had heard from anyone the entire time. This includes several encounters of having to get our keys reset.
Stayed 4 nights in Jan 2026

10/10 Excellent

clord

Stayed 1 night in Jan 2026

8/10 Good

Odgie

Stayed 4 nights in Jan 2026

10/10 Excellent

Emmeline

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very clean, great price and excellent location. Near everything
Stayed 1 night in Jan 2026

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The facilities and rooms are very nice and clean.
Stayed 2 nights in Jan 2026

10/10 Excellent

Amael, Miami

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good hotel, and best of all, very new. The bed was excellent and the location spectacular. However, the rooms needs better soundproofing; you can hear every step of your upstairs or next-door neighbors, even when they turn the water taps on and off.
Stayed 2 nights in Jan 2026

10/10 Excellent

Rosalyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Large clean room, proximity to everything. Breakfast included, fitness room, guest laundry free parking, freindly staff
Stayed 3 nights in Jan 2026

10/10 Excellent

Kimberly

Stayed 1 night in Jan 2026

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities
The lady at the front desk was so helpful. The entire property was nice as well. It was very clean!
Stayed 1 night in Jan 2026

8/10 Good

melissa

Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast was garbage. Staff was good. Parking good. I don’t like no maid service.
Stayed 2 nights in Jan 2026

10/10 Excellent

Janet

Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff was very welcoming and friendly.
Stayed 1 night in Jan 2026

10/10 Excellent

Venkatesh

Stayed 1 night in Jan 2026