Great place to stay for families! The room was very nice and clean and the kids enjoyed the pool, which was really nice to use between doing other activities in the area. Lots of other families with young kids staying there. This room was just one short set of stairs up from the entrance, or you can take the elevator. Very convenient. There are a couple of luggage carts for your stuff. We saw a family of bears almost every day we were there, right at the far end of the parking lot, which the kids loved. The tower is super close to the National Park entrance and a short walk into town. Also a short drive to Pigeon Forge. Would definitely stay here again. My two recommendations to the owner would be to add a row of hooks to the front hall for coats and bags, and add a couple shelves in the kitchen for storing food. Overall, a great stay!