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Embassy Suites By Hilton Gatlinburg Resort

3.5 star property

Photo gallery for Embassy Suites By Hilton Gatlinburg Resort

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Exterior
Restaurant
Lobby
Meeting facility

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Air-conditioning
  • Gym

Explore the area

View map
604 Airport Rd, Gatlinburg, TN, 37738
  • Place, Gatlinburg Convention Center
    ‪8 min walk‬
  • Place, Gatlinburg SkyPark
    ‪12 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪15 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪68 min drive‬

Room options

View all photos for Studio, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Studio, 1 King Bed

10.0 out of 10
Exceptional
(15 reviews)
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Balcony

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Studio, 1 King Bed, Balcony

9.6 out of 10
Exceptional
(22 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible, Balcony (Bathtub)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Studio, 1 King Bed, Accessible, Balcony (Bathtub)

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible, Balcony (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Studio, 1 King Bed, Accessible, Balcony (Hearing)

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (Bathtub)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible, Balcony (Bathtub)

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible, Balcony (Hearing)

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible, Bathtub

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds

9.4 out of 10
Exceptional
(32 reviews)
  • 48 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Suite, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Deluxe Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Suite, 2 Queen Beds, Accessible, Bathtub

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Deluxe Suite, 2 Queen Beds, Accessible, Bathtub

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Suite, 2 Queen Beds, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Deluxe Suite, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds, Balcony

9.6 out of 10
Exceptional
(33 reviews)
  • 54 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Balcony (Mobility & Hearing, Bathtub)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Room, 2 Queen Beds, Accessible, Balcony (Mobility & Hearing, Bathtub)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Balcony (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds, Accessible, Balcony (Hearing)

7.8 out of 10
Good
(6 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds, Accessible (Roll-In Shower)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds, Accessible (Hearing)

8.0 out of 10
Very good
(1 review)
  • Sleeps 6
  • 2 Queen Beds

Similar properties

Exterior
The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg
Gatlinburg
  • Pool
  • Spa pool
  • Pet-friendly
  • Kids’ pool
4.5 out of 5, Wonderful, 2,233 reviews
The price is NZ$212
includes taxes & fees
28 May - 29 May
The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg

About the area

Gatlinburg

When you stay at Embassy Suites By Hilton Gatlinburg Resort in Gatlinburg, you'll be in a national park, within a 15-minute walk of Gatlinburg Convention Center and Gatlinburg SkyPark. .This hotel is 0.9 mi (1.5 km) from Great Smoky Mountains National Park and 1 mi (1.6 km) from Ripley's Aquarium of the Smokies.

What's nearby

  • Gatlinburg Convention Center - 8 min walk - 0.7 km
  • Gatlinburg Space Needle - 11 min walk - 1.0 km
  • Gatlinburg SkyPark - 12 min walk - 1.1 km
  • Anakeesta - 15 min walk - 1.3 km
  • Ripley's Aquarium of the Smokies - 15 min walk - 1.3 km

Getting around

  • McGhee Tyson Airport (TYS) - 70 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Puckers Sports Bar - ‬12 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬13 min walk
  • ‪Smith & Son Corner Kitchen - ‬11 min walk

About this property

Embassy Suites By Hilton Gatlinburg Resort

Embassy Suites By Hilton Gatlinburg Resort offers 164 air-conditioned accommodations with safes and hair dryers. Accommodations are furnished with double sofa beds, desks, and desk chairs. 32-inch Smart televisions come with premium cable channels. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.
An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a lazy river, a waterslide, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 164 air-conditioned rooms featuring Smart televisions. Cable television is provided for your entertainment. Conveniences include phones, as well as safes and desks.
Enjoy a range of recreational amenities, including an indoor pool, a lazy river, and a waterslide. Additional amenities at this hotel include concierge services and a vending machine.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary full breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10:30 AM.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Self parking (subject to charges) is available onsite.
A complimentary full breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 6:30 AM and 10:30 AM.
Embassy Suites By Hilton Gatlinburg Resort has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 15 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Lazy river
  • Seasonal outdoor pool
  • Waterslide

Family friendly

  • Dining table
  • Fenced pool
  • In-room sofa bed
  • Indoor pool
  • Lazy river
  • Pool gate
  • Seasonal outdoor pool
  • Waterslide

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping on request

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Firepit
  • In a national park
  • In the mountains
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool access ramp on site
  • Pool hoist on site
  • Smooth flooring in public areas
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Built in 2024
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Double sofa bed
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with premium cable channels
  • Streaming services

Food and drink

  • Dining table
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are required to download the property's Hilton Honors mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 75.00 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Self parking fee: USD 15.00 per day
  • Pet fee: USD 75.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The seasonal pool will be open from April 15 to October 15
Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Embassy Suites By Hilton Gatlinburg Resort Hotel
Embassy Suites By Hilton Gatlinburg Resort Gatlinburg
Embassy Suites By Hilton Gatlinburg Resort Hotel Gatlinburg

Embassy Suites By Hilton Gatlinburg Resort Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 695 out of 841 reviews
Rating 8 - Good. 88 out of 841 reviews
Rating 6 - Okay. 30 out of 841 reviews
Rating 4 - Poor. 17 out of 841 reviews
Rating 2 - Terrible. 11 out of 841 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Nicolas

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel looks brand new, it’s located near the “downtown street” with stores restaurants etc, AMAZING breakfast, staff is lovely and the rooms are so great!!! The view from the balcony is breathtaking specially when it’s snowing… I’m coming back again! The best price for a great hotel
Stayed 2 nights in Jan 2026

10/10 Excellent

Gregg

Stayed 1 night in Feb 2026

10/10 Excellent

Yareneys

Stayed 2 nights in Feb 2026

8/10 Good

Anne Helene

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and property is in a great location. Housekeeping was unpredictable and we generally had to request it by stopping bybthe front desk. The coffe shop's hours were inconsistent. Happy hour with l8ght snacks was nice.
Stayed 10 nights in Oct 2025

10/10 Excellent

Julie

Liked: Cleanliness, property conditions & facilities
During our stay there was a big snow storm (14”!). The entire staff went above and beyond to accommodate guests and make sure things ran as normal as possible. Many stayed all weekend at the hotel just to keep things running. It was a wonderful experience. This was our second stay in two years and has officially become our go-to resort in Gatlinburg!
Stayed 2 nights in Jan 2026

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Can’t say enough about this hotel. From the friendly staff to how clean it was. The free breakfast and social hour was a huge plus. My new favorite spot when we visit Gatlinburg 🙏
Stayed 3 nights in Jan 2026

10/10 Excellent

Roseli

Travelled with family
Liked: Cleanliness, staff & service, amenities
The breakfast was amazing and free happy hour was a bonus. The indoor poor is shallow (up to 3ft) but it’s heated so my son didn’t mind and the hot tub was always available. We even saw a black bear when we were lounging. It was the perfect location!
Stayed 2 nights in Jan 2026

10/10 Excellent

Shakira

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay eat embassy suites, very clean and relaxing,. Complimentary cook to order breakfast and staff was very nice and helpful.
Stayed 2 nights in Jan 2026

10/10 Excellent

tracy

Liked: Cleanliness, amenities, property conditions & facilities
Everything about this hotel was exceptional. The room was spotless, the pool area was clean and beautiful! Breakfast was wonderful, especially the made to order omelets. The staff was top notch. Our room was cleaned every day. We will go back again this summer and look forward to seeing the friendly staff again.
Stayed 4 nights in Jan 2026

10/10 Excellent

Pinata

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My stay was absolutely amazing! Will definitely be visiting again! Soon!!
Stayed 2 nights in Jan 2026

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, amenities
Jason at front desk was very helpful and sweet! Hotel was beautiful as a whole!
Stayed 1 night in Jan 2026

2/10 Terrible

Kimberly Ladina

Disliked: Cleanliness, property conditions & facilities
I am writing to formally express my deep disappointment with my recent stay at your Embassy Suites location in Gatlinburg, Tennessee. What should have been a relaxing visit turned into an upsetting and unacceptable experience. During my stay, personal items went missing from my room. This is a serious breach of trust and security, and it left me feeling unsafe and disrespected. When I brought this issue to the attention of the manager on duty, I was met with rudeness and a complete lack of professionalism. Instead of receiving support or concern, I felt dismissed. The combination of missing belongings and poor customer service made my entire stay stressful and disheartening. This is far below the standard I expect from your brand. I am requesting a full investigation into the missing items, accountability for the unprofessional behavior I encountered, and appropriate compensation for the distress and inconvenience this situation caused. I look forward to a prompt response and resolution. Sincerely, Kimberly standley
Stayed 4 nights in Dec 2025

8/10 Good

Caleb

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff were amazing as always. The room itself needed some work with the toilet paper roll being broken, bathroom door handle was loose and close to falling off, the shower temperature panel was loose and did not stay in place so hot/cold had to be adjusted by feel and the body wash was completely empty at checkin. Overall it was a good stay abd the staff was very helpful but this property definitely didnt reach my expectations of hilton stabdards as many other embassy suite locations do.
Stayed 3 nights in Jan 2026

10/10 Excellent

Kaneshea

Liked: Amenities, property conditions & facilities
Amazing
Stayed 3 nights in Jan 2026

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great
Stayed 1 night in Jan 2026

10/10 Excellent

Irina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best breakfast ever. The chefs and staff amazing. Super clean lobby. Bar staff wonderful. Trolley stops in the street outside the hotel so you don’t even need a car to go around gatlinburg. Would stay again 100%
Stayed 6 nights in Jan 2026

10/10 Excellent

Mohammed

Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean . Highly recommend
Stayed 2 nights in Jan 2026

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities
Everything was excellent! Highly recommend it
Stayed 1 night in Jan 2026

10/10 Excellent

Phil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was friendly and helpful. Hotel was spotless top to bottom, fresh cooked breakfast was incredible and the amenities were great.
Stayed 3 nights in Jan 2026

10/10 Excellent

Cruz Melba, Boynton Beach

Liked: Cleanliness, amenities, property conditions & facilities
Awesome! Customer service excellent
Stayed 1 night in Jan 2026

6/10 Okay

Douglas

Travelled with family, Travelled with pets
Property was pet friendly and I did not mind paying the $75 pet fee, but we were charged $100 for a pet damage fee. Our 5lb yorkie did not damage anything. I was not told of this charge at checkout and if there had been damage, I would have been more than happy to pay for it, but our dog did not damage anything. I did not discover this charge until several weeks after our stay. Needless to say that we will not be back. I hope this review prevents other pet owners from getting scammed like we did.
Stayed 4 nights in Nov 2025

10/10 Excellent

Juan Luis M

Stayed 3 nights in Dec 2025

10/10 Excellent

Maria S

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 4 nights in Dec 2025

10/10 Excellent

Alejandra

Stayed 3 nights in Jan 2026

6/10 Okay

Satpreet

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Beds and pillows were uncomfortable. Staff was friendly and helpful.
Stayed 4 nights in Dec 2025