4/10 Poor
Barry
4 Feb 2025
Disliked: Cleanliness, staff & service
This was a very disappointing stay. The first night we got into bed and the sheets were dirty. There was sand in the bed. The pool area was not clean, they rarely picked up trash or finished food items. There were things left from the day before. You had to pay a $75 resort fee, but what they fail to tell you is that they allow other resorts use their facilities so you can’t get chairs. They also say you can’t reserve chairs or they will remove your towels if you are not back to your chairs. That never happened and we struggled to get chairs. The outside bar staff was not friendly, they were rude. Also, we were lucky if they cleaned our room before 4. We were out of the room every day by 8 and requested they clean it in the morning. We did not feel welcome at this resort. Klint the bellman was kind and helpful as well as the coffee shop staff. We paid a lot of money, we will never return.
Barry
Stayed 6 nights in Jan 2025