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The AC and the room lights were only controlled by inserting the room key. We could not shut the light off without turning the AC…. So it’s either bright when you sleep with the lights on with AC or lights and off with AC off and hot.

The cleanliness of the room could be improved, especially in the bathroom.

N/a

Amazing resort! Excellent staff, location great! Would stay here again for sure!

We stayed in a club room. The check-in for club guests went really smoothly with friendly and courteous staff. While the welcome drink was definitely appreciated, it was important to our stay to have the facilities explained to us (closures/lounge times/offerings). Having said that, we experienced a challenge with language which complicated our understanding of what was available. The room was bright and well-appointed. The club lounge offered a great variety of food and beverages and clearly marked the foods which, as a guest with severe allergies, was extremely helpful. We had full days in Okinawa and found the removal of food at 19:00 each evening too early and inconvenient. We sought activity recommendations and transportation suggestions from the front desk. The staff tried to be helpful but they spoke little English and had to consult a book about activities and transportation. Given The Oriental’s status as a higher end international hotel, I would have expected a specific concierge position who would be well-versed in local activities and have multilingual skills. While the hotel is not on the beach, arranging drop-off and pick-up shuttle service to the beach and public transportation was easy and wait time was short. The hotel’s location is great if you are using public transportation to get to/from the airport and visit sights along the west coast if you don’t have a car. We didn’t rent a car and found public transportation very convenient.

Great place!