Buchanan Arms Hotel & Leisure, Sure Hotel Collection

3.0 star property

Room options

View all photos for Family Room, Multiple Beds, Non Smoking (with Sofabed)

Family Room, Multiple Beds, Non Smoking (with Sofabed)

Family Room, Multiple Beds, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room, 1 Double Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room, 2 Single Beds, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, Non Smoking

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Superior Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Non Smoking

Superior Room, 2 Single Beds, Non Smoking

Superior Room, 2 Single Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 2 Twin Beds

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About the area

Drymen

Located in Drymen, Buchanan Arms Hotel & Leisure, Sure Hotel Collection is in a rural location, within a 15-minute walk of Drymen War Memorial and Rob Roy Way - South. .This hotel is 10.8 mi (17.3 km) from Loch Lomond and 1.8 mi (3 km) from Loch Lomond and The Trossachs National Park.

What's nearby

  • Rob Roy Way - South - 3 min walk - 0.3 km
  • Glengoyne Distillery - 9 min drive - 10.7 km
  • Balloch Castle - 14 min drive - 15.6 km
  • Loch Lomond - 15 min drive - 18.3 km
  • Loch Lomond Shores - 15 min drive - 18.3 km

Getting around

  • Balloch Station - 16 min drive
  • Glasgow International Airport (GLA) - 41 min drive

Restaurants

  • ‪Oak Tree Inn - ‬6 min drive
  • ‪St Mocha Cafe - ‬6 min drive
  • ‪The Beech Tree Inn - ‬8 min drive
  • ‪The Clachan - ‬4 min walk
  • ‪Oakwood - ‬7 min drive

About this property

Buchanan Arms Hotel & Leisure, Sure Hotel Collection

Hotel with free parking, near Loch Lomond and The Trossachs National Park
Buchanan Arms Hotel & Leisure, Sure Hotel Collection offers 52 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. 3-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 52 guestrooms featuring flat-screen televisions. Cable television is provided for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Take advantage of recreation opportunities such as a health club or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Satisfy your appetite for lunch or dinner at Salmon Leap Restaurant, a restaurant which specializes in Modern European cuisine, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 7:30 AM to 9:30 AM and on weekends from 7:30 AM to 9:30 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and luggage storage. Free self parking is available onsite.
Full breakfasts are available for a surcharge on weekdays between 7:30 AM and 9:30 AM and on weekends between 7:30 AM and 9:30 AM.
Salmon Leap Restaurant - This restaurant specializes in Modern European cuisine and serves breakfast, lunch, and dinner.
The Conservatory - This restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).
The Snug Bar - This bar serves light fare only.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Full breakfast available for a fee 7:30 AM to 9:30 AM on weekdays and 7:30 AM to 9:30 AM on weekends; GBP 12.50 for adults and GBP 12.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Salmon Leap Restaurant
  • The Conservatory
  • The Snug Bar

Things to do

  • Health club
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 3-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 6:00 AM - 2:00 AM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12.50 for adults and GBP 12.50 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Buchanan Arms Hotel Spa

Reviews

Buchanan Arms Hotel & Leisure, Sure Hotel Collection Reviews

8.0

Very good

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 298 out of 848 reviews
Rating 8 - Good. 301 out of 848 reviews
Rating 6 - Okay. 147 out of 848 reviews
Rating 4 - Poor. 73 out of 848 reviews
Rating 2 - Terrible. 29 out of 848 reviews

Reviews

10/10 Excellent

Gena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Hotel in a lovely village

This was our second stay in the Buchanan Arms Hotel and we were not dissapointed. Lovely lounge/bar/conservatory area. We enjoyed our dinner in the hotels restaurant and staff were friendly. We will be back :)
Stayed 2 nights in Aug 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, room comfort

Great place to explore the area from

Lovely staff, great food and good leisure facilities.it is a bit in need of some TLC and was hotter than the centre of the sun but overall good value for money.
Stayed 2 nights in Jul 2025

8/10 Good

SUSAN

Liked: Cleanliness, staff & service, room comfort

3 night stay

Bed comfort was good ,we jad no internet access in 1st room upon complaint we were upgrade to another room,food options erre good although service in the restaurant was pretty poor ,heating was ridiculous wae too warm every heater in building was on 24/7 considering it was the end of july (height of summer ) it wasnt pleasant at all
Stayed 3 nights in Jul 2025

8/10 Good

Kazuo

Travelled with family
Liked: Cleanliness, staff & service
Thank you
Stayed 1 night in Jul 2025

10/10 Excellent

Amy

Stayed 1 night in Jul 2025

6/10 Okay

Lorena

Liked: Property conditions & facilities
Not as the pictures
Stayed 1 night in Jul 2025

6/10 Okay

Lynsay

Travelled with family

Ok stay, lovely area

Have stayed in the hotel on 2 separate occasions, once with husband in March and this weekend with husband and daughter. The room in our first stay was fine, a standard double room. The only issue was the mold in the bathroom was quite off putting. The hotel staff did acknowledge that the hotel was scheduled for redecorating. We ate in the hotel restaurant one night, the food was nice but the service was very slow. The swimming pool was of a good temperature as was the jacuzzi. On our recent stay we stayed in a family room. The room was fine but we have stayed in far nicer, more spacious family rooms. The bed my daughter slept on was an old metal framed, single pop up bed. The bathroom seemed to be mold free but was quite small. The toilet seat was a different shape to the actual toilet which made things quite uncomfortable. We ate in the restaurant one night and again although did was fine, the service is very slow. We ate on the 2nd night in a different local restaurant where the food was lovely and service great. Do to the hotel having a swimming pool we would perhaps stay here again but would eat meals elsewhere.
Stayed 2 nights in Jul 2025

4/10 Poor

Lesley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No wifi in unloved hotel

The hotel buildings and furnishings are very tired. Window catches on bathroom and bedroom windows had fallen off. Bedroom lock only worked intermittently. The bathroom was last updated many years ago and the radiator was rusty and had black growth behind both it and the bath. There was no Wi-Fi to the room. There was no way you could have the side light on and charge your phone at the same time. Central heating was on on July - I was told by hotel staff that if it wasn't on there would be no hot water. Food was good, service not so good.
Stayed 3 nights in Jul 2025

8/10 Good

Wijdan

Travelled with partner
Liked: Cleanliness, staff & service
The place is nice, clean, staff are very nice WiFi signal is weak, the washroom needs to be updated, it was a very hot day, yet the heaters were on in the hallways Otherwise the room and the washroom were very clean and spacious
Stayed 1 night in Jul 2025

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
So good! The spa was fabulous! Clean, nice size pool for a gentle paddle, definitely a delightful stop!
Stayed 1 night in Jul 2025

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent location in a quiet area.
Stayed 2 nights in Jul 2025

8/10 Good

Nathan, West Springfield

Travelled with partner
Liked: Cleanliness, staff & service
Staff and check in were good. The room was adequate and clean, although it is a bit worn and could do with modernization. The mattress and bedding were good. The nearest electrical outlet was across the room from the bed – you will not be able to sleep with your phone on the bedside table if you want it charged by the morning. We had both dinner and breakfast in the restaurant and both were good. Breakfast was British breakfast buffet with everything of a decent standard. The parking was easy, but the lot was very full. The hotel is in a pretty little village a few minutes drive from Loch Lomond. Note: The path from reception to the room involved multiple halls, doors, small steps down and back up – this would be difficult for a person with disabilities – if you have difficulty getting around, be sure to request a room that is easy to access.
Stayed 1 night in Jul 2025

4/10 Poor

Connor Fergusson

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Booked a superior room that says it was accessible. However, when i turned up to the property. I was told it was up the stairs. the ramp to the front door was extremely steep and very very difficult to get into. The disabled toilet was too small and ended up getting stuck in it.
Stayed 1 night in Jul 2025

6/10 Okay

Caitlin

Hotel 3/5 stars Restaurant 4/5 stars The staff were great and the location was good for access to Troissachs and Loch Lomond areas. I was just disappointed in the upkeep on the hotel portion. I walked into my room and it was very musty (smelled like it hadn't been aired out in a long time) and even leaving the window open didn't help. The bathrooms was serviceable but very outdated. The hotel really feels like it needs some upkeep and a little remodel. I don't think I would choose to stay here again given the condition of the room but it was a place to sleep.
Stayed 2 nights in Jul 2025

4/10 Poor

Jake

Stayed 1 night in Jul 2025

6/10 Okay

Neil

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Jun 2025

6/10 Okay

Kay

Travelled with family
Liked: Staff & service, room comfort
Great food rooms too hot no remote for tv.
Stayed 1 night in Jun 2025

2/10 Terrible

peter

Following a knee injury I was unable to attend this hotel, I E Mailed the hotel and they were not interested as booked through Expedia and you only get the option the communicate with a robot at Expedia. In the future I will book direct with the hotel
Stayed 1 night in Jun 2025

6/10 Okay

Tracy

Liked: Staff & service
Disliked: Property conditions & facilities
Beautiful building however neglected in all areas. Problem with the heating couldnt turn it off as no hot water then.
Stayed 1 night in Jun 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
The overall stay was good the staff were very helpful and friendly and the hotel itself was nice however ever so slightly dated and the room was boiling and no way we could find to turn it down. The breakfast was a standard buffet breakfast and was decent quality. The pool area seemed clean and well maintained but the steam room was out of service. My only criticism of the pool area and the hotel as a whole is the changing area for the pool as there are no individual changing areas in the mens changing room and there were two young girls in there which i felt to be quite inappropriate as i had to leave and wait for them to finish up before changing. All in all we enjoyed our stay and will likely be back.
Stayed 1 night in Jun 2025

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great little spot!!
Stayed 1 night in Jun 2025

8/10 Good

Alicia, Chesapeake

Stayed 1 night in Jun 2025

10/10 Excellent

Kerry

Stayed 1 night in Jun 2025

2/10 Terrible

Stuart

Stayed 1 night in May 2025

8/10 Good

Angela

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025