The room is apparently clean, especially the sheets and towels. But the rest of the room is very dusty, and the carpet is truly disgusting. It's impossible to be without shoes. Upon checking out, I received an intimidating response that I couldn't leave any bags because they didn't have space. However, while I sat down to write to customer service, other guests were coming to collect their bags, and they still hadn't accepted mine. I had to stay on-site to see if a manager could help. And nothing. Everyone is on vacation, and they left the receptionist, Janina, in charge. I think she's limiting her efforts, and I paid the cost of that.