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Grosvenor Pulford Hotel & Spa

4.0 star property

Photo gallery for Grosvenor Pulford Hotel & Spa

2 restaurants, breakfast, lunch, dinner served; British cuisine
Exterior
Indoor pool
Reception
Superior Double Room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub

Explore the area

View map
Wrexham Road, Pulford, Chester, England, CH4 9DG
  • Place, Chester Racecourse
    ‪10 min drive‬
  • Place, Chester Cathedral
    ‪10 min drive‬
  • Place, Chester City Walls
    ‪11 min drive‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪43 min drive‬

Room options

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

9.0 out of 10
Wonderful
(27 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Deluxe Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Executive Double Room

9.6 out of 10
Exceptional
(18 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Family Room

9.8 out of 10
Exceptional
(9 reviews)
  • 36 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Superior Room

Superior Room

Superior Room

9.4 out of 10
Exceptional
(3 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double or Twin Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Executive Double or Twin Room

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 2 Twin Beds and 1 Double Bed

View all photos for Executive Double Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Executive Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Deluxe Double Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Quadruple Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Deluxe Quadruple Room

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 4
  • 1 Double Bed and 2 Twin Sofa Beds

View all photos for Deluxe Quadruple Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Deluxe Quadruple Room

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 5
  • 1 King Bed, 1 Double Sofa Bed and 1 Twin Sofa Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Superior King Room

  • Sleeps 2

View all photos for Classic Double Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Classic Double Room

  • Sleeps 2

View all photos for Deluxe Spiral Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Deluxe Spiral Room

  • Sleeps 2

View all photos for Executive Family Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Executive Family Room

  • Sleeps 2

View all photos for Executive Double Plus Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Executive Double Plus Room

  • Sleeps 2

View all photos for Deluxe Family Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Deluxe Family Room

  • Sleeps 2

View all photos for Family Deluxe Plus

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Family Deluxe Plus

  • Sleeps 2

View all photos for Four Poster Superior King Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Four Poster Superior King Room

  • Sleeps 2

View all photos for Executive Double Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Executive Double Room

  • Sleeps 2

View all photos for Executive Double or Twin Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Executive Double or Twin Room

  • Sleeps 2

View all photos for Deluxe Double Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Deluxe Double Room

  • Sleeps 2

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About the area

Chester

Located in Chester, Grosvenor Pulford Hotel & Spa is in a rural location, within a 10-minute drive of River Dee and Westminster Park Municipal Golf Course. .This spa hotel is 10 mi (16.2 km) from Chester Zoo and 5.3 mi (8.6 km) from Chester Racecourse.

What's nearby

  • River Dee - 9 min drive - 9.6 km
  • Chester Racecourse - 10 min drive - 10.3 km
  • Chester Cathedral - 10 min drive - 10.6 km
  • Chester City Walls - 11 min drive - 10.9 km
  • Chester Zoo - 16 min drive - 20.9 km

Getting around

  • Cefn-y-bedd Station - 9 min drive
  • John Lennon Airport (LPL) - 35 min drive

Restaurants

  • ‪Crown Inn - ‬8 min drive
  • ‪Rossett Hall Hotel - Oscars Brasserie - ‬19 min walk
  • ‪Starbucks - ‬4 min drive
  • ‪The Beeches - ‬7 min drive
  • ‪Starbucks - ‬7 min drive

About this property

Grosvenor Pulford Hotel & Spa

Hotel in Chester with 2 restaurants and a full-service spa
Grosvenor Pulford Hotel & Spa offers 73 accommodations with coffee/tea makers and slippers. LCD televisions come with digital channels.

Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. This Chester hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa By Kasia has 6 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Stay in one of 73 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a hot tub, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, wedding services, and a fireplace in the lobby.
Enjoy British cuisine at Palm Court Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 7:30 AM to 9:30 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7:30 AM and 9:30 AM.
Palm Court Restaurant - This restaurant specializes in British cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Nelsons Bar - This restaurant specializes in British cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site

Food and drink

  • Daily full breakfast available 7:30 AM to 9:30 AM for a fee: GBP 20 for adults and GBP 10 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Nelsons Bar
  • Palm Court Restaurant

Things to do

  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Pilates classes
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 10.0 per night
Cribs (infant beds) are available for GBP 10.00 per night

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 20.00 for adults and GBP 10.00 for children
  • Pet fee: GBP 25 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 10.00 per night
  • Rollaway bed fee: GBP 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Grosvenor Hotel Pulford
Grosvenor Pulford
Grosvenor Pulford Chester
Grosvenor Pulford Hotel
Grosvenor Pulford Hotel Chester
Hotel Grosvenor Pulford
Pulford
Pulford Grosvenor
Pulford Grosvenor Hotel
Pulford Hotel
Grosvenor Pulford Hotel And Spa
Grosvenor Pulford & Chester
Grosvenor Pulford Hotel & Spa Hotel
Grosvenor Pulford Hotel & Spa Chester
Grosvenor Pulford Hotel & Spa Hotel Chester

Reviews

Grosvenor Pulford Hotel & Spa Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 679 out of 1029 reviews
Rating 8 - Good. 214 out of 1029 reviews
Rating 6 - Okay. 72 out of 1029 reviews
Rating 4 - Poor. 38 out of 1029 reviews
Rating 2 - Terrible. 26 out of 1029 reviews

Reviews

10/10 Excellent

Rebekah

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay as a family with our 3 year old Son and our dog, luxury accommodation, dining and spa whilst being family friendly, can’t recommend enough. Sophie in the restaurant is amazing, and really helped navigate my gluten free options, this hotel caters very well for Coeliac/ gluten free guests.
Gluten free
Gluten free
Gluten free
Gluten free
Stayed 2 nights in Jul 2025

4/10 Poor

Jamie

Stayed 1 night in Jul 2025

10/10 Excellent

danielfrommanchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loaf

Staff were great with our cat, looked after by the reception team. Breakfast was ace! Vegetarian options were prety dull.
Stayed 1 night in Aug 2025

10/10 Excellent

MARGARET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Stayed 1 night in Jul 2025

6/10 Okay

David

Disliked: Property conditions & facilities
Our room overlooked the spa gardens and was so peaceful. We had carvery in the Palms on Sunday and that was amazing and food in Nelson’s the following eveni
Stayed 2 nights in Jul 2025

10/10 Excellent

Murat, blackpool

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall great. Just a few issues with service especially when you arrive to check in, and all you want to do is get it done efficiently with your family in tow. So when a guest arrives, please great them. Don’t wait for them to wonder what to do next; so I guessed that the newly installed tablet maybe for me to you use, considering I had been ignored. (No other guests). Standing, there, knowing I am there, not acknowledging or asking if I need any assistance. Not a good look. Otherwise one other issue. Couldn’t get booked into the gastro pub, as it was somehow full, even though maybe at most visibly 40% occupied. I guess not enough staff to provide quality service. However I was able to get into the a la carte restaurant and it was fantastic. Well done. The room was a real highlight, wonderfully spacious, clean and with character. Funny thing though was the faucet for the sink, which was so low, I couldn’t get water in the room supplied kettle. Would stay again, just please, first impressions count; make an effort there. Thx
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay!

My Husband and I treated ourselves to a spa day and Dinner, Bed and Breakfast overnight stay for our wedding anniversary. It was brilliant from start to finish and the food was amazing! Amenities in the room were great too. We will definitely return!
Stayed 1 night in Jul 2025

10/10 Excellent

Liam, Brough

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Jul 2025

10/10 Excellent

Robbie

Stayed 2 nights in Jul 2025

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In my experience it's unusual to find a hotel that actually feels special to stay in. Two great restaurants, pleasant grounds, welcoming colleagues that seemed genuinely happy. What more to ask for! Slight niggle was that the plumbing was noisy at night with guests about using really frequently but aside from this minor niggle, nothing at all to moan about. Would definitely stay again, looking forward to doing so in future.
Stayed 2 nights in Jul 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

Great hotel. Excellent food and service. Very stylish and clean
Stayed 1 night in Jul 2025

6/10 Okay

Pauline

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Check in was very busy, food hit and miss, part of a wedding party the night before for food, waited over an hour for food. Ordered a Sunday lunch, turkey very dry, it was later in the day probably about 7.40pm before I was served. Breakfast was good on both occasions staff were lovely in the breakfast area. Attended a wedding on the second day of our stay which was great.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A wonderful experience with warm staff

Warm welcome and beautiful room. Ate lunch in the Nelson bar on my own while waiting for partner to arrive and was made to feel comfortable and welcome. Same waiter on the evening - George. He was chatty funny and even sung for us - a fabulous member of staff. The room was beautiful and spa experience was fabulous. We especially enjoyed the live piano music on the evening with a cheeky cocktail or two! Will definitely stay again!
Stayed 1 night in Jun 2025

6/10 Okay

Susan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Not good experience

Not so good experience. Didn’t know at time of booking that it was a dog friendly hotel and I seem to be on the ground floor with the majority of them. First night kept awake by a dog backing and whining through the night. Reception when I reported it really wasn’t bothered, response was “ we would look into it” Breakfast staff very nice and obliging and nothing was a problem. House keeping staff absolutely lovely. Alister (manager) amazing gentleman. Function staff I found rude or just ignored any requests we had. They either didn’t answer you or were rude, I asked barman for glass of ice water and he touted at me and bang glass on counter and walked away without one word spoken. Would I come back….only if I really had too
Stayed 2 nights in Jul 2025

10/10 Excellent

D

Stayed 1 night in Jul 2025

10/10 Excellent

Antony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole hotel was perfect, it's pictures and website do not do it justice. The decor throughout was flawless and well matched, absolutely no tired areas. The pool and spa areas were spacious and well thought out, we really loved the relaxing Japanese gardens. We are at the Palm restaurant in the evening, the wonderful food and cocktails, coupled with the pianist left us totally relaxed. Love this hotel, can't recommend it enough
Stayed 1 night in Jul 2025

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay with family
Stayed 2 nights in Jul 2025

10/10 Excellent

Julie

Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful relaxing stay.

Wonderful stay at this lovely hotel. Gorgeous room, very spacious with massive comfy bed. Well equipped throughout with all amenities you would need. Dinner at the pub was very good too.
Stayed 1 night in Jul 2025

10/10 Excellent

Christen

Stayed 1 night in Jul 2025

6/10 Okay

Taj

Liked: Cleanliness
Small noisy room, you could hear all conversations of neighbouring rooms through the vents and from the hallway. Checkout time is 11am, £20 to extend to 12pm.
Stayed 1 night in Jul 2025

10/10 Excellent

Lisa

Stayed 1 night in Jul 2025

10/10 Excellent

C

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Nicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff at reception, disappointed with spa staff chewing gum and was grumpy as if it was an effort for her to do a massage for us!
Stayed 2 nights in Jul 2025