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The Star Grand at The Star Gold Coast

5.0 star property

Photo gallery for The Star Grand at The Star Gold Coast

Outdoor pool, open 6 AM to 9 PM, pool umbrellas, pool loungers
Corner Balcony Deluxe King Room | View from room
6 restaurants, lunch, dinner served; Italian cuisine
Exterior detail
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
8 Casino Drive, Broadbeach, QLD, 4218
  • Place, The Star Gold Coast
    ‪2 min walk‬
  • Place, Pacific Fair Shopping Centre
    ‪3 min walk‬
  • Place, Gold Coast Convention and Exhibition Centre
    ‪7 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪23 min drive‬

Room options

View all photos for Superior Deluxe Twin Room

Superior Deluxe Twin Room

Superior Deluxe Twin Room

8.6 out of 10
Excellent
(126 reviews)
  • 32 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Deluxe King Room

Superior Deluxe King Room

Superior Deluxe King Room

8.8 out of 10
Excellent
(116 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Corner Balcony Deluxe King Room

Corner Balcony Deluxe King Room | View from room

Corner Balcony Deluxe King Room

8.6 out of 10
Excellent
(17 reviews)
  • 32 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Corner Balcony Deluxe Twin Room

Corner Balcony Deluxe Twin Room | View from room

Corner Balcony Deluxe Twin Room

  • 32 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive King Room

Executive King Room

Executive King Room

9.0 out of 10
Wonderful
(15 reviews)
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Twin Room

Executive Twin Room

Executive Twin Room

9.2 out of 10
Wonderful
(10 reviews)
  • 33 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for King Terrace Suite

King Terrace Suite

King Terrace Suite

10.0 out of 10
Exceptional
(1 review)
  • 80 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Terrace Suite

Ocean Terrace Suite

Ocean Terrace Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 113 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite

Club Suite

Club Suite

9.6 out of 10
Exceptional
(4 reviews)
  • 81 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Gold Coast

Located in Gold Coast (Broadbeach), The Star Grand at The Star Gold Coast is within a 5-minute drive of Pacific Fair Shopping Centre and Slingshot. .This luxury hotel is 2.2 mi (3.5 km) from Surfers Paradise Beach and 2.3 mi (3.7 km) from Cavill Avenue.

What's nearby

  • The Star Gold Coast - 2 min walk - 0.2 km
  • Pacific Fair Shopping Centre - 3 min walk - 0.3 km
  • Dracula's Cabaret - 3 min walk - 0.3 km
  • Gold Coast Convention and Exhibition Centre - 7 min walk - 0.6 km
  • The Oasis - 7 min walk - 0.6 km

Getting around

  • Broadbeach South Light Rail Station - 8 min walk
  • Varsity Lakes Station - 19 min drive
  • Coolangatta Airport (OOL) - 33 min drive

Restaurants

  • ‪Betty's Burgers & Concrete Co. - ‬9 min walk
  • ‪Room81 - ‬8 min walk
  • ‪Outback Steakhouse - ‬9 min walk
  • ‪Hideaway Kitchen & Bar - ‬8 min walk
  • ‪More Thai - ‬7 min walk

About this property

The Star Grand at The Star Gold Coast

Luxury hotel with 6 restaurants connected to the convention center in Gold Coast
The Star Grand at The Star Gold Coast offers 592 accommodations with espresso makers and safes. Pillowtop beds feature premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay movies.

Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. This Gold Coast hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

2 hot tubs are on site along with an outdoor pool. Other recreational amenities include a fitness center.

Children under 12 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 592 guestrooms featuring espresso makers and LCD televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have designer toiletries and hair dryers.
Dip into one of the 2 hot tubs or enjoy other recreational amenities, which include a fitness center. This hotel also features complimentary wireless internet access, concierge services, and shopping on site.
Enjoy Italian cuisine at Cucina Vivo, one of the hotel's 6 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 6 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Gold Coast? This hotel has 17513 square feet (1627 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Cucina Vivo - Overlooking the pool, this restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Kiyomi - Overlooking the pool, this fine-dining restaurant specializes in Korean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Garden Kitchen & Bar - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Nineteen at The Star - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Uncle Su at The Star - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Parking on site (AUD 20 per night)
  • Limited on-site self parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AUD 39.90 for adults and AUD 19.90 for children
  • 6 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cucina Vivo
  • Garden Kitchen & Bar
  • Kiyomi
  • Nineteen at The Star
  • Uncle Su at The Star

Things to do

  • 2 hot tubs
  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre (17,513 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 21 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 65-inch LCD TV with premium satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

The property charges 1.85 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Parking for SUVs, RVs, buses, trailers, and large vehicles is not available.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 50.0 per day

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 39.90 for adults and AUD 19.90 for children
  • Self parking fee: AUD 20 per night
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.85 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6 AM to 9 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 16 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool, fitness facility, and hot tub with adult supervision

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Gold Coast Jupiters
Gold Coast Jupiters Hotel
Jupiters Casino Gold Coast
Jupiters Casino Gold Coast Broadbeach
Jupiters Casino Hotel Gold Coast
Jupiters Gold Coast
Jupiters Hotel
Jupiters Hotel & Casino Gold Coast
Jupiters Hotel & Casino Gold Coast Broadbeach
Jupiters Hotel Gold Coast
Broadbeach Conrad
Conrad Broadbeach
Conrad Hotel Jupiters
Jupiters Hotel Casino Gold Coast Broadbeach
Jupiters Hotel And Casino Gold Coast
Star Gold Coast Broadbeach
Star Grand Star Gold Coast Broadbeach
The Star Grand at The Star Gold Coast Hotel
The Star Grand at The Star Gold Coast Broadbeach
The Star Grand at The Star Gold Coast Hotel Broadbeach

The Star Grand at The Star Gold Coast Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 554 out of 1002 reviews
Rating 8 - Good. 225 out of 1002 reviews
Rating 6 - Okay. 125 out of 1002 reviews
Rating 4 - Poor. 64 out of 1002 reviews
Rating 2 - Terrible. 34 out of 1002 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Amir

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The place is a bit tired and run down
Stayed 2 nights in Dec 2025

8/10 Good

Bruce

Stayed 2 nights in Nov 2025

10/10 Excellent

Penny, Seven Hills

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous location with lovely views and incredible venue at your doorstep.
Stayed 1 night in Nov 2025

10/10 Excellent

Vanessa

Stayed 1 night in Oct 2025

10/10 Excellent

Josh

Stayed 2 nights in Oct 2025

8/10 Good

Kristen

Liked: Cleanliness
Stayed 1 night in Oct 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room comfy bed. Won some money in the casino. Great food options. We'll be back again soon.
Stayed 1 night in Oct 2025

10/10 Excellent

MohammadReza

Stayed 4 nights in Oct 2025

10/10 Excellent

Samantha jane

Stayed 5 nights in Oct 2025

10/10 Excellent

Dominik

Lovely rooms and great facilities! Would return for sure. Great for kids too.
Stayed 3 nights in Oct 2025

6/10 Okay

John

Liked: Cleanliness
Thought the aircon was struggling as it was pretty stuffy in the room
Stayed 2 nights in Oct 2025

10/10 Excellent

Gabriella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay
Stayed 1 night in Sep 2025

10/10 Excellent

Erin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly and efficient staff
Stayed 3 nights in Oct 2025

4/10 Poor

Aaron

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Location is amazing. Staff was great. Rooms are unfortunately small, stuffy, lack ventilation and are quite outdated. I had broken light switches and a lot of dirt and dust visible while in the shower. But love the ease of access everywhere onsite
Stayed 2 nights in Oct 2025

6/10 Okay

Betel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
clean room
Stayed 2 nights in Oct 2025

2/10 Terrible

Paul G

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a number of staff stay there this past week for a conference near by. We received many complaints. They didn’t service my room even though i pressed the service button in the morning. Out of x 4 nights it was serviced once. They didn’t give any replacements of anything except a soap bar, rubbish bins weren’t emptied… Concierge team were wonderful... we wanted a meeting room for 1.5 hours and they wanted to charge $700 which was apparently half price - yet there were no people anywhere near any of the meeting rooms… even the ironing board was broken... The CEO did not appreciate the entrance roof view on the non-sea side of Level 6. When something was left in the room after check out - wasn't allowed to retrieve it, had to send someone back there hours later only. We do many conferences across the world and send staff to many places... We were told by our CEO..... Frankly never want to stay there again please
Stayed 4 nights in Sep 2025

8/10 Good

Cathy

Travelled with partner
Liked: Cleanliness, amenities
Close to everything
Stayed 6 nights in Sep 2025

4/10 Poor

Veronica

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Considering this is a 5 star hotel it was very disappointing. The staff were not very polite. The check in was poor with no explanation on anything just handed the keys. The room service food wasn’t cooked properly. The parking situation is terrible and staff rude when asking regarding tickets. There should be allocated spots for guests instead drove around for 30mins trying to find a carpark. Very disappointing.
Stayed 1 night in Oct 2025

6/10 Okay

Sohrab

Stayed 1 night in Oct 2025

4/10 Poor

Adrian

Travelled with family
Disliked: Amenities, property conditions & facilities
..
Stayed 7 nights in Sep 2025

6/10 Okay

David

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
V
Stayed 2 nights in Oct 2025

4/10 Poor

Tegan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No explanation of parking sat in line up to be told to just go underneath then come up to check in, when you come in to check in there’s no signage I where check in is At checkin asked for ID for checkin , again none of this was explained when booked luckily I had ID in phone. Just poorly done for what should be a 5 star hotel and expensive
Stayed 1 night in Oct 2025

8/10 Good

Anna

Travelled with partner
Liked: Cleanliness
The room was nice,clean and comfortable, we paid for breakfast and that was a disaster,waited 1/2 hour just to get in line and the food was disgusting. Very disorganised, we did not go to breakfast the next morning not wanting to eat there.
Stayed 2 nights in Sep 2025

10/10 Excellent

Rebeca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Star Hotel delivers exactly what its name suggests - a polished experience with warm service and a touch of luxury. Rooms are clean, spacious, and well-appointed, while the staff go above and beyond to make you feel welcome. The restaurants offers delicious meals with plenty of variety, and the location makes it easy to explore the city. A perfect stay for both business and leisure. ⭐⭐⭐⭐⭐
Stayed 1 night in Sep 2025

8/10 Good

John

Liked: Cleanliness
Stayed 2 nights in Sep 2025