4/10 Poor
Carol, Flagstaff
Travelled with partner
28 Dec 2025
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We were very much looking forward to our visit, as we loved it 4 years ago. Sadly, the hotel has become very run down, in great need of repair.
We were charged for 2 days of parking through the hotel, even though the parking attendants told us Christmas was free. We realized we should have just paid the parking through the attendant.
We paid for 2 breakfasts in advance as recommended at check in. Another big mistake. The breakfasts were not with it. They were the west we’ve had in our 2 months traveling Europe. Cold cuts, old cold cheese, grapes that weren’t fresh. The gentleman who ran it was very lovely, however.
We had plans to go to Christmas Mass Christmas morning. We asked the desk if breakfast was at the normal Thursday time of 7:30 or changed. She confirmed it was at 7:30.
At 3:30 AM there was extremely loud banging and stomping on the floor above us that went in for a very long time. We had to call the desk to report it as we could not sleep. We were told the following day that the guests above us were having a fight. At 3:30 AM. We arrived at breakfast & there were others standing at the door. It was NOT 7:30. This made us nearly late for Mass.
The bed was not secure & when I sat on it, it slid causing me to twist my ankle. I’m not a large person, only 54 KG. When we returned that evening, my husband parked briefly in the front of the hotel so I would not have to walk all the steps. The receptionist came running out yelling at my husband, who is disabled, that he
Carol
Stayed 2 nights in Dec 2025