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Sunstar Hotel Grindelwald

4.0 star property

Photo gallery for Sunstar Hotel Grindelwald

Exercise/lap pool
Terrace/patio
2 restaurants, breakfast, dinner served; international cuisine
Lobby sitting area
Aerial view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Bar
  • Parking available
  • Gym

Explore the area

Map
Dorfstrasse 168, Grindelwald, BE, 3818
  • First Cable Car
    ‪2 min walk‬
  • Grindelwald Grund Gondola
    ‪4 min drive‬
  • First Station
    ‪22 min drive‬

Room options

View all photos for Double Room (Wetterhorn)

Double Room (Wetterhorn)

Double Room (Wetterhorn)

  • 24 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Double Room (Standard)

Standard Double Room (Standard)

Standard Double Room (Standard)

  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room (Premium)

Double Room (Premium)

Double Room (Premium)

  • 24 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room (Standard Nova)

Double Room (Standard Nova)

Double Room (Standard Nova)

  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room (Wetterhorn)

Single Room (Wetterhorn)

Single Room (Wetterhorn)

  • 14 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family room Eiger

Family room Eiger

Family room Eiger

  • 45 sq m
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Sofa Bed

View all photos for Double Room (Standard Eiger)

Double Room (Standard Eiger)

Double Room (Standard Eiger)

  • 24 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Studio Suite

1 bedroom, hypo-allergenic bedding, free minibar, in-room safe

Junior Studio Suite

  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Couples treatment room(s), sauna, steam room, body treatments

BERGWELT GRINDELWALD | ALPINE DESIGN RESORT

  • Breakfast included
  • Spa
  • Pet-friendly
  • Free WiFi
4.7 out of 5, Exceptional, (500)
The price is NZ$1,431
for 1 room
includes taxes & fees
2 Jul - 3 Jul
BERGWELT GRINDELWALD | ALPINE DESIGN RESORT

About the area

Grindelwald

With a stay at Sunstar Hotel Grindelwald in Grindelwald, you'll be in the mountains, just a 2-minute walk from First Cable Car and 6 minutes by foot from Pfingstegg Cable Car. .This family-friendly hotel is 20 mi (32.2 km) from Lake Brienz and 5.6 mi (9.1 km) from First Station.

What's nearby

  • First Cable Car - 2 min walk - 0.2 km
  • Sportzentrum Grindelwald - 9 min walk - 0.8 km
  • Grindelwald Grund Gondola - 4 min drive - 2.1 km
  • Pfingstegg Toboggan Run - 11 min drive - 1.7 km
  • First Station - 22 min drive - 5.9 km

Getting around

  • Grindelwald Station - 9 min walk
  • Zurich Airport (ZRH) - 144 min drive

Restaurants

  • ‪Da Salvi - ‬1 min walk
  • ‪Kaufmann Hotel AG/Central Hotel Wolter - ‬9 min walk
  • ‪Eigerbean - ‬2 min walk
  • ‪Restaurant Golden India - ‬2 min walk
  • ‪Eiger Mountain & Soul Resort - ‬4 min walk

About this property

Sunstar Hotel Grindelwald

Family-friendly hotel with 2 restaurants and a full-service spa
Sunstar Hotel Grindelwald offers 219 accommodations with free minibar items and minibars. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and safes. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 219 guestrooms featuring free minibar items and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an indoor pool, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and an arcade/game room.
Satisfy your appetite with international cuisine at Ambiance, one of the hotel's 2 restaurants. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Grindelwald? This hotel has 5920 square feet (550 square meters) of space consisting of a conference center and meeting rooms. A train station pick-up service is provided at no charge, and self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Ambiance - This restaurant specializes in international cuisine and serves breakfast and dinner.
Adlerstube - This restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.
Bar - Onsite bar. Open daily.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (CHF 15 per day)
  • Free 24-hour train station pick-up shuttle
  • Train station shuttle on request
  • Parking on site (CHF 20 per night; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Adlerstube
  • Ambiance
  • Bar

Things to do

  • Arcade/game room
  • Bicycle equipment shop
  • Bicycle rentals
  • Bicycle tours
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Indoor pool
  • Playground
  • Sauna
  • Shopping
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Conference centre (5,920 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Built in 1971
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Desk
  • Desk chair
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 75.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Day (December 25) Gala Dinner per adult: CHF 82
  • Christmas Day (December 25) Gala Dinner per child: CHF 26 (from 6 to 11 years old)
  • New Year's Eve (December 31) Gala Dinner per adult: CHF 132
  • New Year's Eve (December 31) Gala Dinner per child: CHF 26 (from 6 to 11 years old)
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: CHF 20 per night (in/out privileges)
  • Nearby parking fee: CHF 15 per day (164 ft away)
  • Pet fee: CHF 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 75.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Guests under 16 years old are not allowed in the spa

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Grindelwald Sunstar
Hotel Grindelwald Sunstar
Hotel Sunstar Alpine Grindelwald
Sunstar Alpine
Sunstar Alpine Grindelwald
Sunstar Alpine Hotel Grindelwald
Sunstar Grindelwald
Sunstar Grindelwald Hotel
Sunstar Hotel Grindelwald
Sunstar Alpine Hotel
Sunstar Hotel
Sunstar Grindelwald
Sunstar Hotels Group
Sunstar Hotel Grindelwald Hotel
Sunstar Hotel Grindelwald Grindelwald
Sunstar Hotel Grindelwald Hotel Grindelwald

Sunstar Hotel Grindelwald Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 695 out of 1000 reviews
Rating 8 - Good. 230 out of 1000 reviews
Rating 6 - Okay. 53 out of 1000 reviews
Rating 4 - Poor. 7 out of 1000 reviews
Rating 2 - Terrible. 15 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher, Phoenix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and the location of the hotel across the street from the First gondola is excellent.
Stayed 3 nights in Mar 2025

6/10 Okay

oscar

Travelled with partner
Liked: Staff & service
The hotel has a great view, very relaxing. I would’ve expected more of the rooms. Maybe a little remodeling will do. Especially for the price you pay for hospitality. I enjoyed being in the lobby versus the room
Stayed 3 nights in Mar 2025

10/10 Excellent

Bradford

Liked: Cleanliness, staff & service, property conditions & facilities
Had a nice stay
Stayed 4 nights in Mar 2025

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Great stay thanks

We had a fantastic stay at the Sunstar Hotel: stunning views spacious room well located - close to "First" lift, bus stop by the hotel and ski rental shop next door super friendly/helpful staff great buffet breakfast amazing spa The only negatives: the ski/boot room is woefully small for the size of hotel/number of guests. Not only could you hardly move in there at busy times, but sometimes it was difficult to find a place to put your skis/boots. The biggest ski hotel I've ever stayed in, yet the smallest boot room - scratch head. The bar was very nice with an open fire every night. However on some nights the bar service was incredibly slow - like 25 mins to order a drink. I know some nights were busy and some quiet, but when busy would it be possible to find another member of staff to serve?
Stayed 5 nights in Feb 2025

6/10 Okay

Brooke

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay overall. Disappointed there was not a hot tub and the hotel restaurant was booked for everyday we stayed. We tried to make reservations when we checked in, but were unable to.
Stayed 3 nights in Feb 2025

10/10 Excellent

Thomas

Stayed 4 nights in Feb 2025

10/10 Excellent

Senthivel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

2/10 Terrible

Leslie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

It sucks

Dirty and poor service
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Liow

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, lobby and surroundings is nicer than the room, anyway, room is big too. Like the playground, fireplace, buffet, and the view of the buffet restaurant. Anyway, bad attitude of a man in the restaurant as we went to the wrong restaurant in the hotel when we searching for buffet restaurant in the morning

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good rooms bar area, breakfast and staff, pool can get busy
Stayed 5 nights in Jan 2025

10/10 Excellent

Silvia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Monique

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and view from hotel was beautiful.
Stayed 1 night in Oct 2024

8/10 Good

Radley

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Dec 2024

10/10 Excellent

Bathsheba

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel. The bar and breakfast could have been.

Really lovely hotel. You needed to request a kettle and return it at check out. Where’s the coffee machine was in situ. They offered a fridge with complimentary drinks, but they were standard, I have food intolerances which meant that half the drinks were of no use to me. So it would have been better to have a choice. The swimming pool and spa was lovely. But most of the sauna and steam rooms were for access of 16+ and nude, which wasn’t ideal for a single mother. My daughter is only 8. The breakfast was good. Amazing selection of teas. The egg station was good. The cups could have been placed near the tea, not just next to the coffee. Ingredients and labels for food could have been clearer. It would have been good to be able to reheat food and drinks. A microwave for use of guests would have been good. It would have been nice if a simple rosti with bacon/ egg was available at the bar or restaurant and I would have liked it if a portion of chips and salads were also available at the bar.
Stayed 5 nights in Dec 2024

10/10 Excellent

Mayank

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional Property, very helpful staff, Mario at the desk was particularly efficient and co-operative. The lobby area is buzzing with activity, has an open Bar, with super comfortable chairs to sit in, around a fireplace. Our room was large and comfortable with a frontal view of the Eiger, spectacular mornings. The breakfast is an expansive Spread, and the staff is always at hand to ensure that it’s a brilliant start to the day. I’d like to come back here again, for sure.
Stayed 4 nights in Dec 2024

8/10 Good

Scot

Liked: Cleanliness, staff & service, property conditions & facilities
Basically a nice ski lodge, for both good and bad. Lobby and fireplace are great to hang out in, and views are as spectacular as expected. Rooms are spartan, but that’s both Swiss and ski lodge. Perfectly clean and functional, but underwhelming on first entry. Location is awesomely central. Easy walks to some things. Blood pumpers to some key attractions outside town center. If you accept the mindset that hanging out in your room is not what you come to Grindelwald for, this place is a solid choice.
Stayed 1 night in Nov 2024

8/10 Good

Isabella

Stayed 2 nights in Dec 2024

10/10 Excellent

Amairani

Stayed 2 nights in Dec 2024

10/10 Excellent

alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was absolutely fabulous! Hotel was wonderful and staff amazing.
Stayed 1 night in Dec 2024

10/10 Excellent

Ian

Stayed 5 nights in Dec 2024

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
A bit of a walk, but it is a very nice walk and the views are spectacular. Breakfast was also a must. Very well done hotel and cosy reception. Lounge area is also very relaxing. I had an issue with a bathroom leak in the shower but it probably not common, I let the staff know.
Stayed 1 night in Nov 2024

10/10 Excellent

chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was absolutely incredible and kind! We were left a handwritten note to welcome us! How sweet! Would recommend to anyone!
Stayed 2 nights in Dec 2024