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Bon hôtel, bon accueil chambre propre, Environnement calme Buffet du petit déjeuner complet Mais douche un peu petite

Everything was good.

Cancelled upon arrival as damp and dirty!Vrbo cancelled and refunded our stay as they agreed photos showed the property to not be in an acceptable state. Exorbitant last minute deposit requested external to Vrbo - do not pay! I was told this was preauthorisation only in case of damage but was taken despite us not staying. Vrbo have confirmed this is against policy and would refund if they could, but they can’t so taking up with credit card provider. Property damp and dirty throughout and has not been cleaned, let alone decorated for some considerable time. The Host is aware of this as there were 2 air fresheners in the living room, one of which was an empty plug in, which is a fire hazard. Highly unprofessional host as insisted was clean, then blamed us for making it dirty despite us being there for a short time before deciding it was too dirty to clean and make do. Thick spider webs inside and out of dirty windows. Rusty storage heaters. Dirty fridge (photo is after my husband started to clean it then gave up!) and hob with black washing up sponge. Damp inside cupboards with trim peeling off. Broken pedal bin with sharp metal sticking out and she was aware we have a toddler so this is unsafe. Filthy floors (feet black after 10 minutes) and bathrooms covered in limescale and a matt finish on porcelain so clearly not clean. Dirty toilet! Hairs on floor from previous guests. Holes in curtains and poor standard of bedding, although that at least was clean.

The rooms was clean and comfortable, the staff helpful and friendly. A good place to stay if you are travelling.

Great location and convenient to the restaurants and places of interest we went to. It was the right hotel for our overnight stay in Lisieux.

Expensive and in a wierd area.