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Hakone Airu

4.0 star property

Photo gallery for Hakone Airu

Swim surrounded by lush greenery and take in the breathtaking views of the mountains through the expansive windows.
Escape to a serene oasis with a tranquil water feature and lush greenery, surrounded by classical columns.
Relax in a spacious lobby with a high ceiling, featuring a decorative design and comfortable seating area.
Relax in a serene space with a seating area, large window, and potted plant.
Relax by the tranquil pool, surrounded by a waterfall feature and a statue of a bear.

Popular amenities

  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
499-1 Yumoto, Hakone, Kanagawa, 250-0311
  • Tenzan Onsen
    ‪2 min drive‬
  • Hakone Open Air Museum
    ‪11 min drive‬
  • Hakone Kowakien Yunessun
    ‪11 min drive‬

Room options

View all photos for Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

Separate bathtub and shower, spring water bathtub, free toiletries

Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

9.6 out of 10
Exceptional
(7 reviews)
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Sashimi Dinner) with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Superior Room, Non Smoking, Mountain View 3F (Sashimi Dinner) with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F with open-air bath, Room Only, Check Out 11am

1 bedroom, down duvets, minibar, in-room safe

Deluxe Room, Non Smoking, Mountain View 4F with open-air bath, Room Only, Check Out 11am

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Red king crab Dinner) with open-air bath +Private Meal

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Non Smoking, Mountain View 2F (Red king crab Dinner) with open-air bath +Private Meal

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room_Dinner Included _, Non Smoking, Mountain View 2F, C/O 9am, Open-air bath, Private Meal

Ryokan dining

Standard Room_Dinner Included _, Non Smoking, Mountain View 2F, C/O 9am, Open-air bath, Private Meal

10.0 out of 10
Exceptional
(2 reviews)
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F - Dinner Included, C/O 9 am, Open-air bath, Private Meal

Ryokan dining

Deluxe Room, Non Smoking, Mountain View 4F - Dinner Included, C/O 9 am, Open-air bath, Private Meal

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

10.0 out of 10
Exceptional
(5 reviews)
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

10.0 out of 10
Exceptional
(6 reviews)
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Red King Crab Dinner) with open-air bath + Private Room

1 bedroom, down duvets, minibar, in-room safe

Deluxe Room, Non Smoking, Mountain View 4F (Red King Crab Dinner) with open-air bath + Private Room

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Steak Dinner) with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Deluxe Room, Non Smoking, Mountain View 4F (Steak Dinner) with open-air bath + Private Room Meal

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Steak Dinner) with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Superior Room, Non Smoking, Mountain View 3F (Steak Dinner) with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Sushi Dinner) with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Superior Room, Non Smoking, Mountain View 3F (Sushi Dinner) with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F with open-air bath,Room Only, Check Out 11am

1 bedroom, down duvets, minibar, in-room safe

Superior Room, Non Smoking, Mountain View 3F with open-air bath,Room Only, Check Out 11am

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Sushi Dinner) with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Non Smoking, Mountain View 2F (Sushi Dinner) with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Aromatic massage 60mins

Room service - dining

Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Aromatic massage 60mins

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F - Dinner Included, C/O 9am, Open-air bath, Private Meal

Ryokan dining

Superior Room, Non Smoking, Mountain View 3F - Dinner Included, C/O 9am, Open-air bath, Private Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Steak Dinner) with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Non Smoking, Mountain View 2F (Steak Dinner) with open-air bath + Private Room Meal

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F with open-air bath, Room Only, Check Out 11am

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Non Smoking, Mountain View 2F with open-air bath, Room Only, Check Out 11am

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Aromatic massage 60mins

Room service - dining

Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Aromatic massage 60mins

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Shabu-shabu Dinner) with open-air bath + Private Meal

1 bedroom, down duvets, minibar, in-room safe

Deluxe Room, Non Smoking, Mountain View 4F (Shabu-shabu Dinner) with open-air bath + Private Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Sushi Dinner) with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Deluxe Room, Non Smoking, Mountain View 4F (Sushi Dinner) with open-air bath + Private Room Meal

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Shabu-shabu Dinner) with open-air bath + Private Meal

1 bedroom, down duvets, minibar, in-room safe

Superior Room, Non Smoking, Mountain View 3F (Shabu-shabu Dinner) with open-air bath + Private Meal

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Sashimi Dinner) with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Deluxe Room, Non Smoking, Mountain View 4F (Sashimi Dinner) with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Aromatic massage 60mins

Room service - dining

Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Aromatic massage 60mins

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Shabu-shabu Dinner) with open-air bath + Private Meal

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Non Smoking, Mountain View 2F (Shabu-shabu Dinner) with open-air bath + Private Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Rental Kimono

1 bedroom, down duvets, minibar, in-room safe

Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Rental Kimono

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Rental Kimono

1 bedroom, down duvets, minibar, in-room safe

Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Rental Kimono

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Rental Kimono

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Rental Kimono

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Sashimi Dinner) with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Non Smoking, Mountain View 2F (Sashimi Dinner) with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Red King Crab Dinner) with open-air bath +Private Meal

1 bedroom, down duvets, minibar, in-room safe

Superior Room, Non Smoking, Mountain View 3F (Red King Crab Dinner) with open-air bath +Private Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Similar properties

Enjoy breathtaking views of the surrounding forest and mountain range from this balcony.

Hakone Kowakien TEN-YU

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
4.8 out of 5, Exceptional, (1526)
The price is NZ$1,017
for 1 room
16 Aug - 17 Aug
Hakone Kowakien TEN-YU

About the area

Hakone

A stay at Hakone Airu places you in the heart of Hakone, within a 15-minute drive of Odawara Castle and Hakone Open Air Museum. .This ryokan is 5.5 mi (8.8 km) from Hakone Gora Park and 5.7 mi (9.2 km) from Hakone Kowakien Yunessun.

What's nearby

  • Tenzan Onsen - 2 min drive - 1.3 km
  • Hakone Open Air Museum - 11 min drive - 6.3 km
  • Hakone Gora Park - 11 min drive - 7.3 km
  • Hakone Kowakien Yunessun - 11 min drive - 7.6 km
  • Lake Ashi - 15 min drive - 11.2 km

Getting around

  • Hakone Yumoto Station - 10 min walk
  • Kowakidani Station - 11 min drive
  • Haneda Airport (HND) - 72 min drive

Restaurants

  • ‪山そば - ‬9 min walk
  • ‪はつ花そば 新館 - ‬4 min walk
  • ‪日清亭本店 - ‬7 min walk
  • ‪画廊喫茶 ユトリロ - ‬8 min walk
  • ‪箱根てゑらみす - ‬9 min walk

About this property

Hakone Airu

Ryokan with free valet parking, in the vicinity of Odawara Castle
Hakone Airu offers 15 accommodations with DVD players and minibars. Rooms open to furnished balconies. Beds feature down comforters. 55-inch LCD televisions come with digital channels. Bathrooms include separate bathtubs and showers, spring water baths, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). There are 2 hot springs open between 3:00 PM and 9:00 AM.

Make yourself at home in one of the 15 guestrooms featuring refrigerators and minibars. Rooms have private furnished balconies. 55-inch LCD televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature spring water baths and complimentary toiletries.
Pamper yourself with onsite massages or enjoy recreation amenities such as hot springs. Additional amenities at this ryokan include complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride on the shuttle (surcharge), which operates within 1 kilometers.
Grab dinner at private dining, a restaurant that specializes in Japanese cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:30 AM to 8:30 AM for a fee.
Featured amenities include multilingual staff, luggage storage, and a safe deposit box at the front desk. Guests may use a bus station shuttle for a surcharge, and free valet parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 8:30 AM.
Private dining - This diner specializes in Japanese cuisine and serves breakfast and dinner. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge) up to 1 kilometres
  • Bus station shuttle (surcharge)
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Free uncovered extended parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 8:30 AM for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Kaiseki meal
  • Tea service

Restaurants on site

  • private dining

Things to do

  • 2 hot springs
  • Designer stores
  • Shopping

Family friendly

  • Baby bath
  • Children's dinnerware
  • DVD player
  • Highchair
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Outdoors

  • In the mountains
  • Terrace

Spa

  • 2 hot springs
  • Aromatherapy
  • Hot springs open from 3:00 PM - 9:00 AM
  • Hot springs water temperature - 40 ºC
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Yukata (Japanese robes)

Accessibility

  • Lift

More

  • 4 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free extra futon

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels
  • DVD player

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Geta (wooden sandals)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms
  • Tatami (woven mat) flooring
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: JPY 3300

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests with dietary restrictions or food allergies should contact this property at least 3 days in advance.
Meals are not included for children ages 2 and younger booked in breakfast, dinner, and half board rates.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: JPY 3300 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking, access to the public bathing facility, and high chair
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as meals.

We should mention

Hot springs access available from 3:00 PM to 9:00 AM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Guests with tattoos will be required to follow specific instructions when using the onsite public bathing facilities; more details are available at check-in

Property is also known as

Hakone Airu Inn
Hakone Airu Ryokan
Hakone Airu Hakone
Hakone Airu Ryokan Hakone

Hakone Airu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 416 out of 611 reviews
Rating 8 - Good. 125 out of 611 reviews
Rating 6 - Okay. 43 out of 611 reviews
Rating 4 - Poor. 18 out of 611 reviews
Rating 2 - Terrible. 9 out of 611 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

JAMES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Ashleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With top notch experience options for dining, massage booking options, and private onsens, it doesn't get much better than this wonderful location. There isn't a spectacular view, but it is decent, and the room, and how they treat you, is astounding. From an awesome lobby and common areas, to a spacious room and incredible experience, this is a place I would love to return to.
Stayed 1 night in Apr 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice ryokan, the private onsen was the biggest highlight.
Stayed 1 night in Apr 2025

10/10 Excellent

Guillermo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This ryokan is absolutely beautiful. The staff was very kind and exceeded our expectations in everyway. I would recommend this hotel to all my family and friends. The view from our personal onsen was beautiful. After a week of walking around tokyo it was the perfect way to relax. The food was great and we loved our personal dinning area. I have no complaints at all. If you are looking to stay in hakone, stay in Hakone Airu.

6/10 Okay

Lita

Liked: Cleanliness, staff & service, property conditions & facilities
The food was excellent. Facilities is good. However, our room has a defective thermostat. There’s no other room to move us on the night of our stay. The property did not have a portable heater . Property doesn’t have extra blankets to use . It was cold in the room. The following morning at check out we notified the staff. They help us and apologized for the inconvenience.
Stayed 1 night in Apr 2025

10/10 Excellent

Ariana

Stayed 1 night in Apr 2025

8/10 Good

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good, food quality and options could improve
Stayed 1 night in Apr 2025

10/10 Excellent

Aziza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing stay at this beautiful spot! Plan getting there ahead cause not all taxis will go right up to it but once we walked in it was a paradise! Greeted at the door, with the ultimate Balinese experience and hospitality with a welcome drink, custom options, a massage treatment to choose from, and then the room- wow! What a view over the hills with the onsen tub on the balcony!! The amenities, the robes, the traditional tatami and floor bedding- such an authentic yet comfortable experience! The private and catered dinner and breakfast experience along this tranquility was not only delicious but made us feel like royalty! The best part was the friendliness and attention of all staff! Thank you!!
Stayed 1 night in Apr 2025

10/10 Excellent

Rachelle

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Rex

Stayed 2 nights in Apr 2025

10/10 Excellent

Christopher

Stayed 2 nights in Apr 2025

10/10 Excellent

Grabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place with amazing staff
Stayed 1 night in Apr 2025

10/10 Excellent

Winnie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this property. Wish we stayed another night.
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Stephen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing stay. It was such a rejuvenating experience! The mat beds were probably the most comfortable sleep we’ve ever gotten and the always hot hot spring tub will be something I dream about forever. Food was amazing, although the portions are almost too much for one meal. We left each meal stuff beyond belief and partially dreaded not being hungry enough to eat the next one haha. Such an amazing stay, we would most definitely come back again!
Stayed 2 nights in Apr 2025

10/10 Excellent

Jade

Travelled with partner
Liked: Staff & service, amenities
Get property, relaxing onsen!
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just amazing

What can you say, this hotel is amazing, food top class, just absolutely perfect in every way
Stayed 3 nights in Mar 2025

8/10 Good

Mahnaz, Hayward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing ryokan hotel

Amazing hotel and wonderful hospitality. We felt right at home. Kaiseki dinner and breakfast was delicious too. We’ll definitely stay here again when we’re back in Hakone. We booked a room with a private onsen and enjoyed it.
Stayed 1 night in Mar 2025

4/10 Poor

Kristy

Stayed 1 night in Mar 2025

10/10 Excellent

Andrew

Stayed 1 night in Mar 2025

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Great private onsen.

My husband really wanted a private onsen because of a cancer scar. He very much enjoyed it. The futon was very difficult for me to get up because I will be receiving a shoulder operation when I go home and I can’t use my arm.
Stayed 2 nights in Mar 2025

10/10 Excellent

abel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The private onsen was amazing, refreshing, and relaxing. The 12 course breakfast and dinner was delicious. We stayed 2 nights and had the shabu shabu hot and crab dinner the next. The staff was superb. All our needs were met and exceeded customer service. The whole place was clean and quiet. Perfect for celebrating our 25th wedding anniversary. This experience was a very memorable one. Thank upu Hakone Airu. We hope to be back again very soon.
Stayed 2 nights in Mar 2025

4/10 Poor

Taichiro

Travelled with group
Disliked: Staff & service, amenities
Pros: In-room bath Cons: Food, service, staff attitude This hotel is highly rated on Expedia and priced as a luxury hotel, so my expectation was high. Most of the staffs do not speak proper Japanese OR English, and they had poor attitude. Far from the standard of service quality you'd expect from a high end Ryokan. Food was mediocre at best, with some items that must have been left outside for a few hours. We ordered a steak dinner, and though the meat seemed to be of good quality they asked us to cook on our own with this tiny candle type heating device. Since the meat was thick, it took us over ONE HOUR to cook. Because of this it took us long time to finish eating, and while our table was still full of food, we were asked if we were ready for desserts... We felt constantly rushed in several occasions. Isn't this supposed to be a relaxing resort? I only read a few positive reviews before booking, but now after our stay I'm reading the past negative reviews and can't agree more with most of them. I wished that I read them all before booking. 廊下で24時間流れている不気味な音楽、食事からチェックアウト時まですぐ傍で目を光らせて急かすような態度の従業員、逆の意味で一生忘れられない話のネタをいただきました。二度と訪れません。 Expediaの高評価が信じられません。本当にがっかりです。
Stayed 1 night in Mar 2025