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Holiday Inn Hamburg - Hafencity by IHG

4.5 star property

Photo gallery for Holiday Inn Hamburg - Hafencity by IHG

Exterior
Hypo-allergenic bedding, desk, laptop workspace, blackout curtains
Exterior
Serves breakfast, lunch and dinner
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Gym
  • Parking available

Explore the area

View map
Ueberseeallee 15, Hamburg, Hamburg, 20457
  • Place, Hamburg Cruise Center
    ‪8 min walk‬
  • Place, Miniatur Wunderland
    ‪15 min walk‬
  • Place, Elbe Philharmonic Hall
    ‪18 min walk‬
  • Airport, Hamburg (HAM)
    ‪16 min drive‬

Room options

View all photos for Suite, 1 Queen Bed

Suite, 1 Queen Bed

Suite, 1 Queen Bed

9.2 out of 10
Wonderful
(10 reviews)
  • 41 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Courtyard View

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Accessible, Courtyard View

9.0 out of 10
Wonderful
(7 reviews)
  • 23 sq m
  • 6 bedrooms
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed

9.4 out of 10
Exceptional
(47 reviews)
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

8.8 out of 10
Excellent
(18 reviews)
  • 20 sq m
  • 20 bedrooms
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room

9.0 out of 10
Wonderful
(26 reviews)
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Courtyard View

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Courtyard View

10.0 out of 10
Exceptional
(5 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed

8.6 out of 10
Excellent
(4 reviews)
  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

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About the area

Hamburg

With a stay at Holiday Inn Hamburg - Hafencity by IHG, you'll be centrally located in Hamburg, within a 5-minute drive of Miniatur Wunderland and Elbe Philharmonic Hall. .This luxury hotel is 0.7 mi (1.1 km) from Hamburg Cruise Center and 2.2 mi (3.5 km) from Reeperbahn.

What's nearby

  • Hamburg Cruise Center - 8 min walk - 0.7 km
  • Miniatur Wunderland - 15 min walk - 1.3 km
  • Elbe Philharmonic Hall - 18 min walk - 1.5 km
  • Hamburg City Hall - 18 min walk - 1.6 km
  • Reeperbahn - 5 min drive - 3.6 km

Getting around

  • HafenCity Universität Hamburg Station - 3 min walk
  • HafenCity Universität Station - 4 min walk
  • Hamburg Airport (HAM) - 41 min drive

Restaurants

  • ‪Espresso House - ‬7 min walk
  • ‪Sabai Dee Mai Restaurant - ‬7 min walk
  • ‪Pesca – Theatre of Fish - ‬7 min walk
  • ‪Kazu Ramen - ‬7 min walk
  • ‪Starbucks - ‬7 min walk

About this property

Holiday Inn Hamburg - Hafencity by IHG

Luxury hotel with a restaurant connected to the convention center in Hamburg
Holiday Inn Hamburg - Hafencity by IHG offers 268 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers.

This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 268 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as desks and separate sitting areas.
Be sure to enjoy recreational amenities including a fitness center and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access and a banquet hall.
Stop by the hotel's bar/lounge, Open Lobby, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This hotel has 3 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Open Lobby - This lobby lounge serves breakfast, lunch, dinner, and light fare.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 28 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Open Lobby

Things to do

  • Bicycle rentals
  • Gym

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service

Business services

  • 3 meeting rooms
  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Area rugs in room
  • Handrails in stairways (61 centimetre high)
  • Lift (99 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (90 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Banquet hall
  • Comprehensive recycling policy
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 25 per person
  • Self parking fee: EUR 28 per day
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Holiday Inn Hamburg Hafencity Hotel
Holiday Inn Hamburg Hafencity

Reviews

Holiday Inn Hamburg - Hafencity by IHG Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 554 out of 833 reviews
Rating 8 - Good. 237 out of 833 reviews
Rating 6 - Okay. 26 out of 833 reviews
Rating 4 - Poor. 10 out of 833 reviews
Rating 2 - Terrible. 6 out of 833 reviews

Reviews

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Jul 2025

10/10 Excellent

Saurabh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Jessica

Stayed 2 nights in Jun 2025

10/10 Excellent

Jeremy

Stayed 1 night in Jun 2025

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

no ice or refrigerator?

Nice new hotel in a good location. But I was a little dismayed the the hotel does not have in room refrigerators. Nor do they have ice machines on the floors. In order to get something refrigerated you have to leave it with the front desk and they would put it in a refrigerator in their office. AND if you want Ice, you have to go to the front desk (again) and have them get you ice from the bar. While the staff was happy to accomodate, I found this to be inconvenient. If the staff was busy, you had to wait for them to check people in or out. Kind of stupid.
Stayed 3 nights in May 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Dora

Stayed 1 night in May 2025

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the money
Stayed 3 nights in Apr 2025

6/10 Okay

Durim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Connor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, near transport and a walk to the warehouse district. Great gym!
Stayed 2 nights in Mar 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot! Very nice rooms and close to everything.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Nov 2024

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pre Cruise Stay

Our stay was wonderful. We came the day before our cruise. We were allowed an early check in which was perfect after flying in almost 24 hrs from CA. The room was clean and quiet and the bed was amazingly comfortable. The individual duvets were incredible!! Every staff member we encountered was kind and helpful. We would definitely stay here again. The breakfast was well worth the cost and the restaurant bar also had great food. There were plenty of eateries in walking distance from the hotel and the hop on hop off bus was just a short distance away as well. Loved our stay!!
Stayed 1 night in Nov 2024

10/10 Excellent

Gregory

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so helpful and very friendly. The public areas were very clean. We would stay here again
Stayed 1 night in Nov 2024

10/10 Excellent

Chinmay

Stayed 1 night in Oct 2024

10/10 Excellent

Ian

Stayed 3 nights in Aug 2024

10/10 Excellent

Mousa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpfull staff
Stayed 5 nights in Sep 2024

8/10 Good

Erika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safer than the city center, good transportation connections. Sadly no mini fridge and breakfast is quite expensive. Would recommend again because of the staff too.
Stayed 2 nights in Sep 2024

10/10 Excellent

Harry

Stayed 1 night in Aug 2024

10/10 Excellent

Paria

Stayed 2 nights in Jul 2024

10/10 Excellent

Gregory, Winnipeg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent buffet breakfast.
Stayed 2 nights in Aug 2024