Four Seasons Hotel Hangzhou at West Lake Hangzhou, CHN - Best Price Guarantee

Room type	Options	Nightly price	Book
Grand Terrace Room King 73 square metres 1 King Bed (Extra beds available: Cot) Room sleeps 3 guests (up to 2 children) Room cleanliness: Exceptional! 4.8 1 King Bed 786-sq-foot individually decorated room, located on the ground floor, patio with garden views Layout - Separate sitting area Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired Internet access Entertainment - LCD television, satellite channels, and iPod dock Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and 24-hour room service Sleep - Hypo-allergenic bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead Practical - Yard, playpen, and safe; rollaway/extra beds and free cribs/infant beds available on request Comfort - Air conditioning and daily housekeeping Accessibility - Low-height counters and sink Smoking And Non-Smoking Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Other room types
Lagoon Villa 130 square metres 1 King Bed (Extra beds available: Cot) Room sleeps 3 guests (up to 2 children) Room cleanliness: Exceptional! 4.8 1 King Bed 1399-sq-foot individually decorated room, located on the ground floor, furnished patio with garden views Layout - Separate sitting area Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired Internet access Entertainment - LCD television, satellite channels, and iPod dock Food & Drink - Refrigerator, minibar (fees may apply), microwave, and espresso maker Sleep - Hypo-allergenic bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead Practical - Yard, playpen, and safe; rollaway/extra beds and free cribs/infant beds available on request Comfort - Air conditioning and daily housekeeping Accessibility - Height-adjustable showerhead Smoking And Non-Smoking Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
West Lake Villa 140 square metres 1 King Bed (Extra beds available: Cot) Room sleeps 3 guests (up to 2 children) Room cleanliness: Exceptional! 4.8 1 King Bed 1508-sq-foot individually decorated room, located on the ground floor, furnished patio with lake views Layout - Separate sitting area Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired Internet access Entertainment - LCD television, satellite channels, and iPod dock Food & Drink - Refrigerator, minibar (fees may apply), microwave, and espresso maker Sleep - Hypo-allergenic bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead Practical - Yard, playpen, and safe; rollaway/extra beds and free cribs/infant beds available on request Comfort - Air conditioning and daily housekeeping Accessibility - Height-adjustable showerhead Smoking And Non-Smoking Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Lotus Suite 120 square metres 1 King Bed (Extra beds available: Cot) Room sleeps 3 guests (up to 2 children) Room cleanliness: Exceptional! 4.8 1 King Bed 1292-sq-foot room, located on the top floor, water views Layout - Separate sitting area Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired Internet access Entertainment - LCD television, satellite channels, and iPod dock Food & Drink - Refrigerator, minibar (fees may apply), microwave, and espresso maker Sleep - Hypo-allergenic bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead Practical - Playpen, safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request Comfort - Air conditioning and daily housekeeping Accessibility - Height-adjustable showerhead Smoking And Non-Smoking Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Premier Garden View Room King Bed 73 square metres 1 King Bed (Extra beds available: Cot) Room sleeps 3 guests (up to 2 children) Room cleanliness: Exceptional! 4.8 1 King Bed 786-sq-foot individually decorated room, furnished balcony/patio with garden views Layout - Separate sitting area Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired Internet access Entertainment - LCD television, satellite channels, and iPod dock Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and 24-hour room service Sleep - Hypo-allergenic bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead Practical - Playpen, safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request Comfort - Air conditioning and daily housekeeping Accessibility - Height-adjustable showerhead Smoking And Non-Smoking Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Royal Villa (West Lake) 130 square metres 1 King Bed (Extra beds available: Cot) Room sleeps 3 guests (up to 2 children) Room cleanliness: Exceptional! 4.8 1 King Bed 1399-sq-foot individually decorated room, located on the ground floor, furnished patio with garden views Layout - Separate sitting area Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired Internet access Entertainment - LCD television, satellite channels, and iPod dock Food & Drink - Refrigerator, minibar (fees may apply), microwave, and espresso maker Sleep - Hypo-allergenic bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead Practical - Yard, playpen, and safe; rollaway/extra beds and free cribs/infant beds available on request Comfort - Air conditioning and daily housekeeping Accessibility - Height-adjustable showerhead Smoking And Non-Smoking Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Panorama Garden View Room King 80 square metres 1 King Bed (Extra beds available: Cot) Room sleeps 3 guests (up to 2 children) Room cleanliness: Exceptional! 4.8 1 King Bed 861-sq-foot individually decorated room, furnished balcony/patio with garden views Layout - Separate sitting area Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired Internet access Entertainment - LCD television, satellite channels, and iPod dock Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and 24-hour room service Sleep - Hypo-allergenic bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead Practical - Playpen, safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request Comfort - Air conditioning and daily housekeeping Accessibility - Height-adjustable showerhead Smoking And Non-Smoking Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Grand Terrace Room 2 Double Beds 73 square metres 2 Double Beds (Extra beds available: Cot) Room sleeps 3 guests (up to 2 children) Room cleanliness: Exceptional! 4.8 2 Double Beds 786-sq-foot individually decorated room, located on the ground floor, patio with garden views Layout - Separate sitting area Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired Internet access Entertainment - LCD television, satellite channels, and iPod dock Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and 24-hour room service Sleep - Hypo-allergenic bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead Practical - Yard, playpen, and safe; rollaway/extra beds and free cribs/infant beds available on request Comfort - Air conditioning and daily housekeeping Accessibility - Height-adjustable showerhead Smoking And Non-Smoking Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Garden View Room King Bed Room with view 63 square metres 1 King Bed (Extra beds available: Cot) Room sleeps 3 guests (up to 2 children) Room cleanliness: Exceptional! 4.8 1 King Bed 678-sq-foot individually decorated room with city and garden views Layout - Separate sitting area Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired Internet access Entertainment - LCD television, satellite channels, and iPod dock Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and 24-hour room service Sleep - Hypo-allergenic bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead Practical - Playpen, safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request Comfort - Air conditioning and daily housekeeping Accessibility - Height-adjustable showerhead Smoking And Non-Smoking Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Garden View Room 2 Double Beds 63 square metres 2 Double Beds (Extra beds available: Cot) Room sleeps 3 guests (up to 2 children) Room cleanliness: Exceptional! 4.8 2 Double Beds 678-sq-foot individually decorated room with garden and courtyard views Layout - Separate sitting area Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired Internet access Entertainment - LCD television, satellite channels, and iPod dock Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and 24-hour room service Sleep - Hypo-allergenic bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead Practical - Playpen, safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request Comfort - Air conditioning and daily housekeeping Accessibility - Height-adjustable showerhead Smoking And Non-Smoking Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Premier Garden View Room 2 Double Beds 73 square metres 2 Double Beds (Extra beds available: Cot) Room sleeps 3 guests (up to 2 children) Room cleanliness: Exceptional! 4.8 3 King Beds 786-sq-foot individually decorated room, furnished balcony/patio with garden views Layout - Separate sitting area Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired Internet access Entertainment - LCD television, satellite channels, and iPod dock Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and 24-hour room service Sleep - Hypo-allergenic bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead Practical - Playpen, safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request Comfort - Air conditioning and daily housekeeping Accessibility - Height-adjustable showerhead Smoking And Non-Smoking Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price

Hotel Amenities

Lift
Fitness facilities
Wheelchair accessible
Hair salon
ATM/banking
Concierge services
Gift shops or newsstand
Total number of rooms - 78
Number of floors - 2
Number of buildings/towers - 1
Conference space
Breakfast available (surcharge)
Laundry facilities
Arcade/game room
Garden
Safe-deposit box at front desk
Spa services on site
Multilingual staff
Free newspapers in lobby
24-hour front desk
Business centre
Porter
Express check-out
Dry cleaning/laundry service
Limo or Town Car service available
Full-service spa
Spa treatment room(s)
Steam room
Sauna
Smoke-free property
Wedding services
Tours/ticket assistance
Free wired Internet
Year Built – 2010
Number of restaurants - 2
Conference space size (feet) - 5543
Conference space size (meters) - 515
Number of meeting rooms - 3
Number of indoor pools - 1
Conference centre
Free self parking
Computer station
Number of bars/lounges - 1
Luggage storage
Pool sunloungers
Terrace
Babysitting or childcare (surcharge)
Children's club (free)
Lockers available
Couples/private dining
Banquet hall
Children's games
Children's toys
Lifeguard on site

Family Friendly Amenities

Family property
Number of indoor pools - 1
Free WiFi
Soundproofed rooms
Children's club (free)
Laundry facilities
Babysitting or childcare (surcharge)
Arcade/game room
Free cribs/infant beds
DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access

Available in some public areas: Free wired internet

Languages spoken

English
French
Japanese
Chinese (Mandarin)

Parking

Free self parking

Room Amenities

Four Seasons Hotel Hangzhou at West Lake offers 78 air-conditioned accommodations with iPod docking stations and DVD players. These individually decorated accommodations have separate sitting areas. Beds feature down comforters. A pillow menu is available. LCD televisions come with satellite channels. Guests can make use of the in-room espresso makers and minibars. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Air conditioning
Free newspaper
Minibar
Coffee/tea maker
Daily housekeeping
Hypo-allergenic bedding available
Phone
Private bathroom
Bathrobes
Free toiletries
Hair dryer
Iron/ironing board
In-room safe
Espresso maker
Room service (24 hours)
Designer toiletries
Desk
Separate sitting area
Soundproofed rooms
Turndown service
Free bottled water
DVD player
Wireless internet access
Blackout drapes/curtains
Slippers
Separate bathtub and shower
Satellite TV service
Free WiFi
Free wired Internet
Down comforter
Individually decorated
Pillow menu
LCD TV
iPod docking station
Rainfall showerhead
Connecting/adjoining rooms available
Free cots/infant beds
Rollaway/extra beds (surcharge)
Electric kettle
Towels provided
Linens provided
Highchair
Number of bathrooms: 1
Soap
Shampoo
Toilet paper
Local maps
Children's dinnerware
Baby bath
Laptop-friendly workspace
Child-size bathrobes
Child-size slippers
Wet bar
Height-adjustable showerhead
Grab bar – In bathtub
Accessible bathtub
Toothbrush and toothpaste available on request
Desk chair
WiFi speed - 100+ Mbps (good for 1–2 people or up to 6 devices)

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning.

WLB Restaurant - Overlooking the garden, this fine-dining restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Jin Sha Chinese Resaurant - Overlooking the pool and garden, this restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

24-hour room service is available.

Nearby Things to do

Golfing nearby
Hiking/biking trails nearby
Free bicycles on site
Fitness classes on site
Playground on site
Yoga classes/instruction on site

Spa Services

Body treatments
Facial treatments
Number of treatment rooms 9
Couples treatment rooms
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Massages

Accessibility

Wheelchair-accessible parking
Wheelchair accessible (may have limitations)
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible meeting spaces/business centre
Wheelchair-accessible on-site restaurant
Wheelchair-accessible lounge
Handrails in stairways
Wheelchairs available on site
Stair-free path to entrance

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Hotel Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age is: 18

Check-in time ends at midnight

Check-out

Check-out time is noon

Payment types

Children and extra beds

Children are welcome.
Rollaway/extra beds are available for CNY 292.0 per night.
Free cribs (infant beds)!

Pet Policy

Pets not allowed (service animals welcome)

You need to know

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons).

Service animals are allowed

Service animals are exempt from fees/restrictions

Debit cards

Staffed front desk

Carbon monoxide detector

Smoke detector

Security system

Property is cleaned with disinfectant

Staff wear personal protective equipment

Protective clothing is available for guests

Masks are available for guests

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitiser

Social distancing measures are not in place

Contactless check-in is not available

Property follows a brand or regulatory agency's sanitisation guidelines Lead with Care (Four Seasons)

Property confirms they are implementing enhanced cleaning measures

Individually wrapped food options are available

Individually wrapped food options are available for breakfast

Individually wrapped food options are available for lunch

Individually wrapped food options are available for dinner

Individually wrapped food options are available through room service

No gap period between guests' stays

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is not available

Guest accommodation is sealed after cleaning

Electrostatic spray is not used for disinfection

Cashless transactions are available

Masks are not compulsory at the property

Contactless food service / room service is available

Reservation is not required for facilities on site

Property follows sanitisation practices of Ecolab (3rd party expert - Global)

Mobile key entry is not available

Food service has been amended for enhanced safety

Property does not offer on-site COVID-19 testing

Fees

Optional extras

Fee for buffet breakfast: approximately CNY 285 for adults and CNY 143 for children
Early check-in is available for a fee (subject to availability)
Late check-in fee for check-in between 3:00 PM and 6:00 PM
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: CNY 292.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

Four Seasons Hangzhou West Lake
Four Seasons Hotel Hangzhou West Lake
Four Seasons Hangzhou West
Four Seasons Hangzhou At West
Four Seasons Hotel Hangzhou at West Lake Hotel
Four Seasons Hotel Hangzhou at West Lake Hangzhou
Four Seasons Hotel Hangzhou at West Lake Hotel Hangzhou

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Only registered guests are allowed in the guestrooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Cashless payment methods are available for all transactions.

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National Rating

For the benefit of our customers, we have provided a rating based on our rating system.

Four Seasons Hotel Hangzhou at West Lake

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Get an overview of this hotel
Luxury hotel with 2 restaurants connected to a shopping center in Hangzhou

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Languages spoken

Four Seasons Hotel Hangzhou at West Lake

Hotel Amenities