10/10 Excellent
Li-Shao
Travelled with family
14 Jul 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Li-Shao
Stayed 3 nights in Jul 2025
The Silk Lakehouse, Shangri-La Hangzhou
4.5 star property
Photo gallery for The Silk Lakehouse, Shangri-La Hangzhou
Popular amenities
- Bar
- Pool
- Housekeeping
- Breakfast available
- Laundry
- Room service
Explore the area
78 Beishan Road, Hangzhou, Zhejiang, 310007
- Broken Bridge
- West Lake1 min drive
- Zhejiang University Yuquan Campus4 min drive
- Hangzhou (HGH-Xiaoshan Intl.)35 min drive
Room options
View all photos for Serenity Suite, Garden View
Serenity Suite, Garden View
- 68 sq m
- Sleeps 4
- 1 King Bed
View all photos for Romance Room, Garden View
Romance Room, Garden View
- 57 sq m
- Sleeps 4
- 1 King Bed
View all photos for Twin Room, Garden View
Twin Room, Garden View
- 43 sq m
- Sleeps 3
- 2 Twin Beds
View all photos for Room, 1 King Bed, Garden View
Room, 1 King Bed, Garden View
- 43 sq m
- Sleeps 3
- 1 King Bed
View all photos for Premier Room, Lake View
Premier Room, Lake View
- 47 sq m
- Sleeps 4
- 1 King Bed
View all photos for Room, Lake View
Room, Lake View
- 43 sq m
- Sleeps 3
- 1 King Bed
Suite, Lake View (Serenity)
- Sleeps 4
- 1 King Bed
View all photos for West Lake Suite
West Lake Suite
- 68 sq m
- Sleeps 4
- 1 King Bed
View all photos for Romance Room, Lake View
Romance Room, Lake View
- 57 sq m
- Sleeps 4
- 1 King Bed
View all photos for Premier Room, Garden View
Premier Room, Garden View
- 42 sq m
- Sleeps 4
- 1 King Bed
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About the area
Hangzhou
With a stay at The Silk Lakehouse, Shangri-La Hangzhou in Hangzhou (Xihu), you'll be steps from West Lake and a 3-minute drive from Zhejiang University Yuquan Campus. .This luxury hotel is 1.9 mi (3 km) from Broken Bridge and 2.8 mi (4.5 km) from Lingyin Temple.
What's nearby
- West Lake - 1 min drive - 0.0 km
- Zhejiang University Yuquan Campus - 4 min drive - 3.1 km
- Lingyin Temple - 6 min drive - 4.9 km
- Hangzhou Tower Shopping Mall - 8 min drive - 7.0 km
- Wulin Square - 8 min drive - 4.6 km
Getting around
- Huanglong Cave Station - 4 min drive
- South Railway Station - 23 min drive
- Hangzhou (HGH-Xiaoshan Intl.) - 53 min drive
Restaurants
- 咬不得高祖生煎 - 2 min walk
- 岳湖楼 - 2 min walk
- 两岸咖啡 - 5 min walk
- 泰芒之星 - 2 min walk
- 旅行者酒吧 - 9 min walk
About this property
The Silk Lakehouse, Shangri-La Hangzhou
Luxury hotel with a 24-hour health club and a rooftop terrace
The Silk Lakehouse, Shangri-La Hangzhou offers 68 air-conditioned accommodations with iPads and minibars (stocked with some free items). Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.
Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.
A 24-hour health club and complimentary bicycles are featured at the hotel. Other recreational amenities include an indoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 68 individually decorated guestrooms, featuring iPads and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and designer toiletries. Conveniences include phones, as well as laptop-compatible safes and minibars (stocked with some free items).
Be sure to enjoy recreational amenities including a 24-hour health club and an indoor pool. Additional amenities at this Art Deco hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite at Living Room by Alan Yu, a fine-dining restaurant which features a bar/lounge and a garden view. You can also stay in and take advantage of the 24-hour room service. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include limo/town car service, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and 3 meeting rooms.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Living Room by Alan Yu - Overlooking the garden, this fine-dining restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.
Languages
Chinese (Mandarin), English
Property amenities
Internet
- Available in all rooms: Free WiFi
- In-room WiFi speed: 50+ Mbps
- Available in some public areas: Free WiFi
Parking and transport
- Limo/town car service
- Onsite parking includes off-street options
Food and drink
- Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 312 for adults and CNY 156 for children
- A bar/lounge
- A coffee shop/cafe
- A restaurant
- Couples/private dining
Restaurants on site
- Living Room by Alan Yu
Things to do
- 24-hour health club
- Bicycle storage
- Fitness classes
- Free bicycle rentals
- Indoor pool
- Pilates classes
- Yoga classes
Family friendly
- Children's dinnerware
- Free cot
- Indoor pool
- Lifeguards on site
- Soundproofed rooms
Conveniences
- 24-hour front desk
- Luggage storage
- Safe at front desk
- Water dispenser
Guest services
- Concierge services
- Dry cleaning/laundry service
- Housekeeping (daily)
- Multilingual staff
- Porter/bellhop
- Proposal/romance packages
- Tour and ticket assistance
- Turndown service
- Wedding services
Business services
- 3 meeting rooms
- Conference centre
Outdoors
- Garden
- On the waterfront
- Pool loungers
- Rooftop terrace
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Area rugs in room
- Braille/raised signage
- Front entrance ramp
- No lift
- Well-lit path to entrance
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible concierge desk
- Wheelchair-accessible path of travel
- Wheelchair-accessible public bathroom
- Wheelchair-accessible restaurant
- Wheelchairs on site
More
- 1 building
- 4 floors
- Art Deco architecture
- Banquet hall
- Built in 2025
- Comprehensive food waste policy
- Comprehensive recycling policy
- Eco-friendly cleaning products used
- Lifeguards
- Local artist showcase
- Local culture and ecosystem education
- Reception hall
- Rooftop garden
- Smoke-free property
- Water dispenser usage encouraged
Room amenities
Bedroom
- Blackout drapes
- Free cot
- Pillow menu
- Premium bedding
Bathroom
- Children's robes
- Children's slippers
- Designer toiletries
- Dressing gowns
- Hair dryer
- Heated bathroom floor
- Private bathroom
- Rainfall showerhead
- Separate bathtub and shower
- Shampoo
- Slippers
- Soap
- Toilet paper
- Toothbrush and toothpaste
- Towels provided
Entertainment
- IPad
- LCD TV with satellite channels
Food and drink
- 24-hour room service
- Champagne service
- Coffee/tea maker
- Electric kettle
- Espresso maker
- Free bottled water
- Free minibar (limited items)
- Meal delivery service
- Restaurant dining guides
More
- Air conditioning
- Connecting rooms available
- Eco-friendly toiletries
- Electrical adapters
- Heating
- Individual decor
- Individual furnishings
- Iron/ironing board
- Laptop-compatible safe
- Phone
- Soundproofed rooms
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for CNY 583 per night
Free cribs are available on request at the property
Payment types
Important information
Optional extras
- Fee for buffet breakfast: approximately CNY 312 for adults and CNY 156 for children
- Rollaway bed fee: CNY 583 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay and WeChat Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
We should mention
This property does not have elevators
Pool access available from 6:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
National rating
For the benefit of our customers, we have provided a rating based on our rating system.
Property is also known as
The Silk Lakehouse, Shangri-La Hangzhou Hotel
The Silk Lakehouse, Shangri-La Hangzhou Hangzhou
The Silk Lakehouse, Shangri-La Hangzhou Hotel Hangzhou
The Silk Lakehouse, Shangri-La Hangzhou Reviews
Reviews
10
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 1 out of 1 reviews
10 - Excellent
1
Rating 8 - Good. 0 out of 1 reviews
8 - Good
0
Rating 6 - Okay. 0 out of 1 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 1 reviews
4 - Poor
0
Rating 2 - Terrible. 0 out of 1 reviews
2 - Terrible
0
10/10
Cleanliness
10/10
Staff & service
10/10
Property conditions & facilities
10/10
Eco-friendliness