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Westlake Pearl Aparthotel & Spa - By Pegasy Group

5.0 star property

Photo gallery for Westlake Pearl Aparthotel & Spa - By Pegasy Group

Coffee service
Minibar, desk, laptop workspace, blackout curtains
Restaurant
Minibar, desk, laptop workspace, blackout curtains
Superior Double Room, 1 King Bed, Balcony, Lake View | Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Washing machine
  • Free Wi-Fi
  • Air-conditioning
  • Spa

Explore the area

View map
17 Ngo 52 To Ngoc Van, Hanoi, 100000
  • Place, West Lake
    ‪2 min walk‬
  • Place, Ho Tay Water Park
    ‪13 min walk‬
  • Place, Lotte Mall Tay Ho
    ‪20 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪28 min drive‬

Room options

View all photos for Deluxe Studio, 1 King Bed, Balcony

Deluxe Studio, 1 King Bed, Balcony | Private kitchen

Deluxe Studio, 1 King Bed, Balcony

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Balcony, Garden Area

Deluxe Double Room, 1 King Bed, Balcony, Garden Area | Private kitchen

Deluxe Double Room, 1 King Bed, Balcony, Garden Area

  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room, 1 King Bed, Balcony

Flat-screen TV, Netflix, books, streaming services

Classic Double Room, 1 King Bed, Balcony

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 King Bed, Balcony, Lake View

Superior Double Room, 1 King Bed, Balcony, Lake View | Terrace/patio

Superior Double Room, 1 King Bed, Balcony, Lake View

  • Lake view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, 1 King Bed, Balcony, Garden View

Full-sized fridge, microwave, coffee/tea maker, electric kettle

Double Room, 1 King Bed, Balcony, Garden View

  • Garden view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room, 1 King Bed, Balcony, Lake View

Full-sized fridge, microwave, coffee/tea maker, electric kettle

Executive Double Room, 1 King Bed, Balcony, Lake View

  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Romantic Double Room, 1 King Bed, Kitchen

Romantic Double Room, 1 King Bed, Kitchen | Living area

Romantic Double Room, 1 King Bed, Kitchen

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Business Double Room, 1 King Bed, Kitchen, Corner

Full-sized fridge, microwave, coffee/tea maker, electric kettle

Business Double Room, 1 King Bed, Kitchen, Corner

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Family Apartment, Balcony, Courtyard View

Family Apartment, Balcony, Courtyard View | Living area

Family Apartment, Balcony, Courtyard View

  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Luxury Apartment, Balcony, City View

Luxury Apartment, Balcony, City View | Private kitchen

Luxury Apartment, Balcony, City View

  • City view
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Apartment, 1 King Bed, Balcony, Lake View

Minibar, desk, laptop workspace, blackout curtains

Deluxe Apartment, 1 King Bed, Balcony, Lake View

  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Garden
Wil'que Westlake Hotel & Residences
  • Pool
  • Kitchen
  • Washing machine
  • Dryer
4.3 out of 5, Excellent, 252 reviews
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About the area

Hanoi

With a stay at Westlake Pearl Aparthotel & Spa - By Pegasy Group in Hanoi (Tay Ho), you'll be a 1-minute drive from West Lake and 6 minutes from Hoan Kiem Lake. .This luxury aparthotel is 3.2 mi (5.2 km) from Ho Chi Minh Mausoleum and 3.8 mi (6.2 km) from Hanoi Old Town Night Market.
View more Aparthotels in HanoiOpens in a new window

What's nearby

  • West Lake - 2 min walk - 0.2 km
  • Syrena Shopping Center - 8 min walk - 0.7 km
  • Ho Tay Water Park - 13 min walk - 1.2 km
  • Trinh Cong Son Walking Street - 17 min walk - 1.4 km
  • Lotte Mall Tay Ho - 20 min walk - 1.7 km

Getting around

  • Hanoi Long Bien Station - 13 min drive
  • Ga Đông Anh Station - 14 min drive
  • Noi Bai Intl. Airport (HAN) - 27 min drive

Restaurants

  • ‪Furbrew Beer Bar - ‬1 min walk
  • ‪Bếp Nhà Mộc - ‬1 min walk
  • ‪La Bottega - ‬2 min walk
  • ‪Joma Bakery Café - ‬2 min walk
  • ‪Будьмо (Bud'mo) Restaurant - ‬3 min walk

About this property

Westlake Pearl Aparthotel & Spa - By Pegasy Group

Westlake Pearl Aparthotel & Spa - By Pegasy Group offers 40 air-conditioned accommodations with minibars and complimentary bottled water. Accommodations offer separate sitting areas. 40-inch flat-screen televisions come with Netflix. Accommodations at this 5-star aparthotel have kitchens with full-sized refrigerators/freezers, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Hanoi aparthotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, printers, and phones. Additionally, rooms include coffee/tea makers and rice cookers. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 40 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and microwaves. 40-inch flat-screen televisions with Netflix provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and separate sitting areas.
Relax and unwind with massages, body treatments, and facials. Additional features at this aparthotel include complimentary wireless internet access, concierge services, and a picnic area.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The aparthotel also offers room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 7:00 AM to 1:00 PM for a fee.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. A bus station shuttle is available for a surcharge.
A complimentary manager's reception is offered each day. A hosted evening meal is available for a surcharge daily (reservations required).
Westlake Pearl Aparthotel & Spa - By Pegasy Group has a restaurant on site.
Late night fare is available from room service (during limited hours).

Property amenities

Pool/Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages
  • Thai massages
  • Treatment room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Bus station shuttle (surcharge)
  • Car hire
  • Car required
  • Onsite parking includes off-street options

Family friendly

  • Children stay free (see details)

Kitchen

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Microwave
  • Rice cooker

Dining

  • Daily full breakfast available 7:00 AM to 1:00 PM for a fee: VND 80,000 for adults and VND 80,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Hosted evening meal available daily for a fee of VND 300,000; reservation required
  • Late-night room service
  • Minibar
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • 40-inch flat-screen TV
  • Books
  • Evening entertainment
  • Netflix
  • Streaming services

Outdoor areas

  • Charcoal grill
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Rooftop terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities
  • Washing machine

Work spaces

  • Coworking space
  • Laptop workspace
  • Printer

Climate control

  • Air conditioning
  • Fan
  • Heating

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Hardwood flooring in room
  • Lift (120 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (89 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Electrical adapters
  • Free bottled water
  • Guidebooks
  • Local maps
  • Lockers
  • Luggage storage
  • Phone
  • Proposal/romance packages
  • Restaurant dining guides
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Near a health/beauty spa
  • Near a hospital
  • Near an outlet shopping centre
  • Near the airport

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 1 building
  • 40 units
  • 9 floors
  • Bed sheets changed on request
  • Built in 2023
  • Garden
  • Reception hall
  • Soundproofing
  • Towels (changed on request)
  • Traditional architecture

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: 50 percent of room rate
Express check-in available
Minimum check-in age: 17

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: 50 percent of room rate
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately VND 80000 for adults and VND 80000 for children
  • Early check-in fee: 50 percent of room rate (subject to availability)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Hosted evening meal: VND 300000

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
No pets and no service animals are allowed at this property
A car is required for transportation to and from this property

Property is also known as

Pearl WestLake ApartHotel Spa
Westlake Pearl Aparthotel & Spa - By Pegasy Group Hanoi
Westlake Pearl Aparthotel & Spa - By Pegasy Group Aparthotel

Westlake Pearl Aparthotel & Spa - By Pegasy Group Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 33 out of 52 reviews
Rating 8 - Good. 6 out of 52 reviews
Rating 6 - Okay. 4 out of 52 reviews
Rating 4 - Poor. 5 out of 52 reviews
Rating 2 - Terrible. 4 out of 52 reviews

8.2/10

Cleanliness

10/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Phuc

Travelled with family
Disliked: Cleanliness, room comfort
Just bad service not a 4 stars hotel as such. No security no service bad location
Stayed 1 night in Nov 2025

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing place!
Stayed 6 nights in Sep 2025

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place to stay in Hanoi away from the caos of the old town but still an easy grab ride away. I loved all the food options nearby this property. The staff are amazing and super helpful. Honestly they are all great. I would stay here away without a doubt.
Stayed 10 nights in Aug 2025

8/10 Good

Sayashmini

Summarizing Westlake Pearl Aparthotel & Spa - By Pegasy Group in three words, it’s EXCELLENT staff! I booked this hotel off the recommendation from Expedia thinking of course that this was a five star hotel, and upon arrival that was not the case. I was a little disappointed with the accommodation because I had saved the five star experience for the end of my month long work trip, regardless the staff went out of their world showed that my stay was very well accommodated. Very special THANK YOU to Hayley, Tom and the entire team for the amazing stay. If you want an authentic experience is an absolutely beautiful part of Hanoi choose this hotel and the Westlake location. Look forward to staying here again!
Stayed 6 nights in Jul 2025

10/10 Excellent

Serina

Liked: Cleanliness, amenities, property conditions & facilities
I loved this property for the beautiful rooftop and breakfast included with my booking . Also I can’t say enough about Travis , he made my stay memorable. Helped with navigating with the locals and any problems or questions I had. He seemed sincere and he helped me with my planning for my next day. I feel like he went over and above what I expected. I would highly recommend .Can’t thank Travis enough he made sure , I got where I needed to get to safely. Wonderful experience.
Stayed 1 night in Aug 2025

10/10 Excellent

Khaled

Liked: Staff & service, property conditions & facilities
فندق عائلي رائع للاقامة مدة طويلة نظيف و مريح العيب الوحيد فقط في الموقع بعيد عن المحلات السياحية و دخله الفندق شوي صعبة ونزله بتعاني مع التكاسي ينزلون للبوابة لتحميل الشنط او التنزيل الصور مطابقة للواقع اطلالة المطعم روعة بالغروب الدور الثامن
Stayed 1 night in Jul 2025

8/10 Good

Kia Liang

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
I spent nearly a month in a lake view room, extending my stay multiple times. The room was simple but functional. I liked the friendly staff, the convenient location, and especially enjoying breakfast, coffee, and evening drinks on the rooftop—it felt more like having my own apartment than staying in a hotel. Some rooms face only a wall, so check carefully when booking. What I loved most was being on a street that felt like 'real Hanoi'—not as touristy as the Old Quarter, where I’ve stayed before. There are plenty of Vietnamese restaurants, cafes, and a few international bars nearby. I plan to return.
Stayed 2 nights in Jun 2025

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
I must say "wow". I liked the place very much. I will stay here for the next time visiting Hanoi due to its convenient location and great facilities
Stayed 1 night in May 2025

10/10 Excellent

Tr?ng D?ng

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I stayed at this hotel - apartment on the first night in Hanoi. I loved my time here. We shared so much fun and laugh because they helped me organise all the things, my tours for the anniversary. I highly recommend. Their service was far beyond my expectation
Stayed 1 night in May 2025

10/10 Excellent

Roman

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service
Stayed 1 night in May 2025

10/10 Excellent

John

Business traveller
Liked: Cleanliness, room comfort

5 stars service

Nice apartment . I had an amazing experience service provided by the team, especially Hannah & Hailey
Stayed 1 night in Apr 2025

10/10 Excellent

Melanie

Liked: Cleanliness, amenities, property conditions & facilities
I had a great stay at this apartment. Will book and come back next week. Kudos to the team
Stayed 1 night in Apr 2025

10/10 Excellent

GIAN

Stayed 1 night in Apr 2025

10/10 Excellent

GH

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Phòng đẹp , sang trọng và sạch sẽ. Rất nhiều đồ tiện ích như là Smart tivi, máy giặt, nồi niêu, bếp. Nói chung mình khá ưng khi nghỉ ở đây
Stayed 1 night in Apr 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful property, room was spacious, modern and spotlessly clean. The rooftop bar was very nice with a great view and reasonable prices. Breakfast was varied and plentiful. The staff was courteous and helpful, particularly Alice. The area had lots of great restaurants and bars. I recommend the Dim Sum restaurant across the street and “the local” watering hole around the corner on the lake. Very walkable area
Stayed 2 nights in Apr 2025

8/10 Good

yanru

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Daniel

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Such a great apartment in this area. I have been to this area of the lake many times but this is the first time I felt like home away from home. Their customer service is very touching and professional. Keep it up mates
Stayed 1 night in Jan 2025

10/10 Excellent

Pankti

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Daniel

Liked: Cleanliness, room comfort

Nice little stay away

Really good location. Nice room for the price. The bar/restaurant had fantastic views. Massage service was a fair price and good quality.
Stayed 1 night in Oct 2024

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I stayed here last month for a night. I was quite surprised by their service. They learnt my name and my route just in a morning. It was very touching when they offered a cold welcome drink and fresh towel in the hot day in Hanoi. Lovely hotel!
Stayed 1 night in May 2024

2/10 Terrible

Van

Travelled with family
Disliked: Cleanliness, room comfort
The room conditions are poor
Stayed 1 night in May 2024

10/10 Excellent

Marie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly service. Tony and Thom were both exceptional and made us feel very welcome. Tony was very helpful and we would definately recommend to others.
Stayed 4 nights in Apr 2024

8/10 Good

Jerry

Stayed 1 night in Feb 2024

6/10 Okay

TONG

Business traveller
Disliked: Cleanliness, room comfort

有米奇

一分钱一分货 服务很好 顶楼夜晚有大米奇到处跑
Stayed 3 nights in Sep 2025