Book Heeten hotels

Everything was perfect.

Everything was great

Friendly and helpful welcome. Lovely room which had everything I needed. Very comfortable; I slept very well. The breakfast offering was extensive and delicious. The hotel is in a quiet street with the station only a few minutes walk away. I had a very pleasant stay at a very reasonable price. I look forward to another stay here.

We stayed here also a year ago and the hotel has definitely taken a turn for the worse. They have removed the front desk and replaced it with self check in iPads. Whoever thought of this should be fired immediately: a hotel relies on its personal touch and human interaction. I’m young and able, but no guest arriving after a long journey wants to fill out info on an iPad! Everything about our stay felt cheap. The hallway to our room was freezing. The duvets are so thin that we called (from our cell phone because there’s no phone in the room) for a second duvet, the floor in the bathroom is unheated and freezing, and I could go on. Our son with baby had a second room and they informed us in advance that they charge extra for a baby cot (unacceptable). There’s a coffee station in the lobby and it says with big letters that if you’re a guest staying in the hotel, you’re not allowed to use this coffee station (also unacceptable). It’s Christmas but not a festive chocolate in sight (I could swear there were chocolates last year at the front desk!). No welcome note or welcome gift in the room. Everything about our stay said that this hotel is past its prime and won’t survive. Our stay was just mediocre at best. One positive: the gin and tonic with berries in the bar is fabulous and the bartender was great (tip for the hotel: keep him).

Excellent all round !!Staff couldn’t do enough for you ,room was wonderful and food was delicious!! Will definitely go back if they will have us !!!!

I spent 9 nights in this hotel It was the best choice