Book Premier Inn Helston accommodation from NZ$177

We had a very disappointing stay at this hotel and have yet to hear back from a Manager regarding the numerous complaints we had with the service experienced. To begin with, I will note the positives: Clean room Friendly staff Beautiful views Now the negatives: Upon checking into our room at 7pm (following a telephone conversation had earlier in the morning regarding our children and dog joining us) we discovered that the extra beds were not in our room ready for our children to sleep on. The next morning I reported to reception about being awoken early due to water pipes rumbling to which I was told nobody had mentioned about before. No offer to move. Having ordered Lunch, our one childs meal was left off the order and he was left waiting. For evening Dinner, we were informed the hotel were short staffed and so could not offer the pizzas advertised on their website. This made things difficult for us having had lunch there earlier and our children having to choose from the same menu. Drinks arrived late, so we turned them away when they eventually arrived thinking that we would go elsewhere for dinner. This was on a Sunday, on my Birthday, and we had little choice but to stay as locally not much was open/and only serving roast dinners. We ordered dinner, to find that our puddings were now missed off and so we had to chase. Throughout the staff were friendly, but not very professional or offering a good service. My 2 separate complaints fell on deaf ears it would seem.

Beautiful cottage. So close to the ocean we could smell the sea. Spring sunshine and crashing waves. Gin at the local with a jam session of local artists. Perfect. Thank you.

Friendly staff, unbeatable location.. dropped in off the coast path from Mullion.. room had everything needed and window open for the sound of the sea. Great breakfast and excellent nights sleep. Thanks

Loved our stay. Food was amazing but the service in the evening in the bistro was very very very slow. 30 minutes to get our first cocktail and 1 hour for our first course. Was not crowded 😳

Property was exactly how displayed in pictures, exceptionally clean. The grounds was beautifully kept and the host was extremely helpful and easy to communicate with. Great location!

Great Breakfast. Great Staff. Very Clean. Comfy bed. Sea view limited, but the pictures show that. Uneven floors, but it’s a very old building. Car parking is tight, but village car park not far away.