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Hilton Knoxville

3.5 star property

Photo gallery for Hilton Knoxville

Al fresco dining, open daily
Property video
Superior Room, 2 Queen Beds, City View
Reception
Breakfast, lunch, dinner served; southern cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
501 W Church Ave, Knoxville, TN, 37902
  • Place, Knoxville Convention Center
    ‪3 min walk‬
  • Place, Tennessee Theatre
    ‪3 min walk‬
  • Place, Market Square
    ‪3 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪19 min drive‬

Room options

View all photos for Parlor, King Murphy Bed and Sofa Bed

Parlor, King Murphy Bed and Sofa Bed | Living area

Parlor, King Murphy Bed and Sofa Bed

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room,1 King Bed Accessible, Bathtub

Premium bedding, in-room safe, desk, blackout curtains

Room,1 King Bed Accessible, Bathtub

8.4 out of 10
Very good
(16 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed Accessible (Roll-in Shower)

Room, 1 King Bed Accessible (Roll-in Shower)

Room, 1 King Bed Accessible (Roll-in Shower)

9.4 out of 10
Exceptional
(17 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds, River View

Premium bedding, in-room safe, desk, blackout curtains

Executive Room, 2 Queen Beds, River View

  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Multiple Beds

Premium bedding, in-room safe, desk, blackout curtains

Room, Multiple Beds

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Room, Multiple Beds, City View

Premium bedding, in-room safe, desk, blackout curtains

Superior Room, Multiple Beds, City View

  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Room, 1 King Bed, City View

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Superior Room, 1 King Bed, City View

8.8 out of 10
Excellent
(8 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, City View

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Superior Room, 2 Queen Beds, City View

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed

9.0 out of 10
Wonderful
(152 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(172 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the area

Knoxville

With a stay at Hilton Knoxville, you'll be centrally located in Knoxville, just a 4-minute walk from Knoxville Convention Center and 9 minutes by foot from University of Tennessee. .This hotel is 0.7 mi (1.2 km) from Neyland Stadium and 1.2 mi (1.9 km) from Thompson–Boling Arena.

What's nearby

  • Knoxville Convention Center - 3 min walk - 0.3 km
  • Bijou Theater - 3 min walk - 0.3 km
  • Tennessee Theatre - 3 min walk - 0.3 km
  • Market Square - 3 min walk - 0.3 km
  • World's Fair Park - 4 min walk - 0.4 km

Getting around

  • McGhee Tyson Airport (TYS) - 18 min drive

Restaurants

  • ‪J.C. Holdway - ‬3 min walk
  • ‪Tupelo Honey - ‬4 min walk
  • ‪Nama Sushi Bar - Downtown Knoxville - ‬5 min walk
  • ‪The French Market Creperie - ‬2 min walk
  • ‪The Market Cafe - ‬1 min walk

About this property

Hilton Knoxville

Hilton Knoxville offers 320 accommodations with safes and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Refrigerators, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 320 guestrooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities including a 24-hour fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy southern cuisine at Marble City Kitchen, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours).
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Knoxville? This hotel has 16000 square feet (1486 square meters) of space consisting of conference space and 11 meeting rooms. Self parking (subject to charges) is available onsite.
Marble City Kitchen - This restaurant specializes in southern cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Firefly - Onsite bar. Guests can enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 37 per night; includes in/out privileges)
  • Valet parking on site (USD 40 per night; includes in/out privileges)
  • Limited number of on-site valet and self parking spaces per unit
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Firefly
  • Marble City Kitchen

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • 16,000 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Lift (173 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 18 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1981
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Fireplace in lobby
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 65-inch LCD TV with premium satellite channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 25.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 37.00 per night (in/out privileges)
  • Valet parking fee: USD 40.00 per night (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Hotel Knoxville
Hilton Knoxville
Knoxville Hilton
Hilton Knoxville Hotel Knoxville
Knoxville Hilton Hotel
Hilton Knoxville Hotel
Hilton Knoxville Hotel
Hilton Knoxville Knoxville
Hilton Knoxville Hotel Knoxville

Hilton Knoxville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1109 out of 1903 reviews
Rating 8 - Good. 402 out of 1903 reviews
Rating 6 - Okay. 240 out of 1903 reviews
Rating 4 - Poor. 85 out of 1903 reviews
Rating 2 - Terrible. 67 out of 1903 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

KEVIN

Stayed 3 nights in Dec 2025

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking was pricey.
Stayed 1 night in Dec 2025

10/10 Excellent

Douglas

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel!!
Stayed 1 night in Dec 2025

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valet was less than satisfactory, and only one out of three elevators were working. Stayed on 12th floor and I walk with a cane so stairs were not an option for me.
Stayed 2 nights in Dec 2025

10/10 Excellent

Ekaterina

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, very cozy, friendly staff, very clean.
Stayed 3 nights in Dec 2025

8/10 Good

ronald

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, amenities, property conditions & facilities
The room was comfortable, the breakfast was excellent.
Stayed 1 night in Dec 2025

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a safe area
Stayed 2 nights in Dec 2025

10/10 Excellent

Cynthia

Very clean and the staff was wonderful and very helpful
Stayed 1 night in Dec 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and spacious with nice amenities. I enjoyed a room service for dinner.
Stayed 1 night in Dec 2025

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities
Very clean and nice
Stayed 2 nights in Dec 2025

6/10 Okay

Seth

Stayed 1 night in Dec 2025

10/10 Excellent

Magda

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Although the building is not new, rooms were super clean and the customer service was excellent. Hotel is very convenient and within walking distance of all events
Stayed 1 night in Dec 2025

6/10 Okay

Erica

Liked: Staff & service
Staff was super friendly and helpful. Our hotel door kept sticking when attempting to open it and we struggled to get it open each time we left and came back. We told front desk. Room fridge had an awful smell in it. Other than that the stay was fine
Stayed 2 nights in Dec 2025

6/10 Okay

James

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Never stayed in such a poor room in a Hilton before. The most expensive hotel too, prices doubled for graduation ! Poor lighting, no side table or lamp one 1 side of the bed. Got the handicap shower because of recent knee replacement, but the shower was mildewed! Work out room next to ours, loud weights dropping! Furniture old and haphazardly placed in our room! Very unhappy! Thought we were getting a really nice place to rest and relax during breaks in wedding festivities, sorely disappointed!! One elevator out of service with very long waits in very hot hallways. Will not splurge for a supposedly nice Hilton again!
Stayed 2 nights in Dec 2025

4/10 Poor

Diane

Travelled with family
Disliked: Staff & service, amenities
The room needs updating, the elevators were extremely slow causing logjams, the plumbing was insufficient resulting in an overflowing toilet that flooded the room, and the managers never even offered any kind of recompense for the flooded room.
Stayed 3 nights in Dec 2025

8/10 Good

Julie

Liked: Cleanliness, staff & service
Great location. Comfortable bed.
Stayed 2 nights in Nov 2025

6/10 Okay

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 2 nights in Dec 2025

4/10 Poor

Daryl

Stayed 1 night in Dec 2025

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The elevator situation was the worst I have ever experienced. No other complaints. Valet was exceptional. Front desk efficient. Will stay there again but will request lower floor. I had to take stairs on several occasions. It was brutal.
Stayed 2 nights in Dec 2025

8/10 Good

John

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, quiet, staff polite. What I didn’t like was parking is actually a public parking garage, and it didn’t seem to be very secure, and charging extra for earlier than 4pm check in.
Stayed 1 night in Dec 2025

8/10 Good

Aldo

Travelled with family
Liked: Amenities, property conditions & facilities
Room was as expected.
Stayed 2 nights in Dec 2025

10/10 Excellent

Victor

Stayed 1 night in Dec 2025

8/10 Good

Angela L

Travelled with group
Liked: Cleanliness, property conditions & facilities
Close to market street where a lot of restaurants are.
Stayed 2 nights in Dec 2025

8/10 Good

Donnie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean facility, staff were very helpful.
Stayed 1 night in Dec 2025