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The Constance by the Lenox Collection

3.5 star property

Photo gallery for The Constance by the Lenox Collection

Front of property
Room, 1 Queen Bed (Whitlock Cozy Queen)
Interior
Exterior
Hunting

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Housekeeping
  • Pet-friendly
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

View map
11 Old Stockbridge Road, P.O.Box 1717, Lenox, MA, 01240-1717
  • Place, Lenox Library
    ‪2 min walk‬
  • Place, Ventfort Hall Mansion and Gilded Age Museum
    ‪8 min walk‬
  • Place, Tanglewood Music Center
    ‪2 min drive‬
  • Airport, Hudson, NY (HCC-Columbia County)
    ‪43 min drive‬

Room options

Deluxe Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 1 Queen Bed (Constance)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Queen Bed

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room, 1 Queen Bed (Constance)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Suite, 2 Queen Beds (Constance Double)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Room, 1 Queen Bed (Constance Cozy)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior
The Whitlock
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services
4.3 out of 5, Excellent, 281 reviews
The price is NZ$269
includes taxes & fees
23 Dec - 24 Dec
The Whitlock

About the area

Lenox

With a stay at The Constance by the Lenox Collection in Lenox, you'll be within a 5-minute drive of Tanglewood Music Center and Lenox Library. .This hotel is 0.2 mi (0.3 km) from The Bookstore and 0.4 mi (0.6 km) from Ventfort Hall Mansion and Gilded Age Museum.

What's nearby

  • Lenox Library - 2 min walk - 0.2 km
  • The Bookstore - 3 min walk - 0.3 km
  • Ventfort Hall Mansion and Gilded Age Museum - 8 min walk - 0.7 km
  • Shakespeare and Company - 16 min walk - 1.4 km
  • Tanglewood Music Center - 2 min drive - 2.2 km

Getting around

  • Pittsfield Intermodal Transportation Center - 13 min drive
  • Pittsfield, MA (PSF-Pittsfield Municipal) - 12 min drive

Restaurants

  • ‪Haven Cafe & Bakery - ‬6 min walk
  • ‪Bernstein Shack - Tanglewood - ‬5 min drive
  • ‪Harvest Moon - ‬4 min drive
  • ‪Olde Heritage Tavern - ‬4 min walk
  • ‪Ombra - ‬4 min walk

About this property

The Constance by the Lenox Collection

Hotel with free parking, near Tanglewood Music Center
The Constance by the Lenox Collection offers 66 air-conditioned accommodations with complimentary bottled water and designer toiletries. Televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Lenox hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 66 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include complimentary bottled water, and housekeeping is provided daily.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional amenities at this hotel include wedding services, complimentary use of a nearby fitness facility, and a banquet hall.
Featured amenities include express check-out, a library, and coffee/tea in a common area. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Fitness classes
  • Gym
  • Library
  • Pilates classes
  • Yoga classes

Conveniences

  • Limited-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Accessibility

  • No lift
  • Thin carpet in room

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 35 per pet, per night
Service animals are welcome, and are exempt from fees
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0005001520
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property is also known as

Rookwood Inn
Rookwood Inn Lenox
Rookwood Lenox
Rookwood Inn
The Constance
The Lenox Collection

Reviews

The Constance by the Lenox Collection Reviews

8.4

Very good

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 292 out of 563 reviews
Rating 8 - Good. 148 out of 563 reviews
Rating 6 - Okay. 77 out of 563 reviews
Rating 4 - Poor. 32 out of 563 reviews
Rating 2 - Terrible. 14 out of 563 reviews

Reviews

8/10 Good

Richard

Liked: Cleanliness
Stayed 1 night in Sep 2025

10/10 Excellent

Jelena, Monroe Township

Liked: Cleanliness, staff & service, amenities
Old world charm. Great breakfast . Comfortable and clean bed . You hear people talking and walking through the walls though. I will still come back
Stayed 3 nights in Sep 2025

10/10 Excellent

Marcia

Stayed 1 night in Sep 2025

2/10 Terrible

Hadley

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost no staff, dirty, and expensive. Location was good.
Stayed 2 nights in Aug 2025

8/10 Good

Peter

Stayed 5 nights in Aug 2025

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Joanne, Scottsdale

Travelled with partner
Disliked: Staff & service, amenities
I walked with a smile on my face, the woman at the desk never even looked up or acknowledge me in any way. I waited 8 minutes (thinking she sure had a lot of computer work to do) then a man walked in & she looked up right away and said can I help you to the man, I said you can help me because I’ve been here almost 10 minutes, she was very sullen & rude to me (gave us a horrible room!!). The room had spider webs in the corners & it was dusty. It was a very dark room painted hospital green. I expected a lot more from this hotel. I will never stay here again!! I don’t recommend this establishment.
Stayed 3 nights in Aug 2025

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside patio & fire pit sitting area very nice. Unfortunately no staff to operate the bar or fire pit. Inn close to walkable town store’s & restaurants. Mini split a/c was great & quiet. Breakfast staff very helpful and lots of coffee & choices - area kept clean.
Stayed 1 night in Sep 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Helmut

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and good breakfast.
Stayed 3 nights in Aug 2025

4/10 Poor

Misha

Liked: Staff & service
Disliked: Cleanliness
Many small complaints, but the main problem that caused me to give a bad review is safety. The guest room doors only have one lock, which is on the handle and accessible from the outside. Anyone with a key (which could be anyone because the keys were easily accessible at the front desk) could enter the room. There was not an additional deadbolt or latch on the door. There also wasn’t a peephole in the door. This is unacceptable and made me feel very unsafe. I’ve never seen a hotel room door with just the lock on the door handle.
Stayed 1 night in Aug 2025

8/10 Good

Helene

Liked: Cleanliness, staff & service, amenities
Outside needs attention Dead leaves in yard and lot Asphalt path leading to parking .. very uneven raised /bulging areas …a challenge to navigate… could cause someone to fall.
Stayed 1 night in Aug 2025

8/10 Good

Amy

Stayed 2 nights in Aug 2025

8/10 Good

Heidi

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

6/10 Okay

Mary

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Tired property. Past quaint, and just old now. Tiny room. Confusion between this one and it’s sister hotel down the road.
Stayed 1 night in Jun 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Whitlock (part of the same management as the Constance). Good restaurants easy to walk to. Quiet. Only thing we missed was a comfortable armchair in the bedroom.
Stayed 1 night in Aug 2025

2/10 Terrible

Marilyn

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Lousy room. Pedestal sink in bath with NO counter and NO shelves. Probably worst hotel ever. Continental breakfast with inedible pastries.
Stayed 3 nights in Aug 2025

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff on duty were very professional and pleasant. The young man on duty on Thursday afternoon and evening was very attentive and capably answered my question about the Shakespeare theater. My room was very clean and modern. The slight problem with the bed footboard did not effect my comfort or the function of the bed.
Stayed 1 night in Aug 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love this place

Stayed 1 night in Aug 2025

6/10 Okay

Jean-Pierre

Disliked: Staff & service, room comfort
Stayed 6 nights in Aug 2025

6/10 Okay

Laura

Travelled with partner
Liked: Cleanliness
I thought the pictures on the internet over stated the property. The room was small, minimal amenities, breakfast was underwhelming.
Stayed 2 nights in Aug 2025

8/10 Good

Eunice

Travelled with partner
Liked: Cleanliness, staff & service
location wrt Tanglewood excellent
Stayed 2 nights in Aug 2025

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location for walking to Lenox's restaurants. Generally easy parking. Great continental breakfast. Lovely staff. Bed could have been firmer. Walls are a little thin.
Stayed 2 nights in Aug 2025

4/10 Poor

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
I have previously "reviewed" the stay but I will again provide information that may improve the process. I booked thru Expedia what I thought ( and Expedia probably thought was a stay at The Constance Hotel in Lenox. All communication from Expedia ( including pictures of The Constance) indicated I had a valid registration. The day before our first night's reservation I received a text from the Hotel. I did not question why the text requested to check-in at The Whitlock Hotel (I assumed it was for efficiency, as we have stayed at The Constance and it is not staffed 24/7). The two Hotels are within walking distance. At check-in the Hotel staff gave us a key for a room at The Whitlock. Immediately I asked for a refund. The Hotel clerk explained the process between Expedia and The Lenox Collection-- 3 hotels under one management was flawed. She blamed Expedia and after a few calls "found" a room at The Constance which resolved the issue. No where in any Expedia communication ( 4 emails) does it indicate we may not be staying where we believed we booked. In the future I will not be using Expedia to book any travel. BTW, After the resolution, I believe we stayed in the best room at The Constance and had a lovely stay with the exception of being awakened by a false fire alarm. Please do not ask again for a "survey" response as this is my second time responding...... We had a very nice stay, and next time will need to book directly not thru an intermediary.
Stayed 2 nights in Aug 2025