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The staff was extremely friendly, rooms were large and clean. The property stands out compared to other hotels in Bulgaria.

Nice location

Brand new, very clean, and a beautiful & unique room layout!

The rooms at this hotel are huge and the breakfast buffet is outstanding. It's a large property, so there are many additional amenities that can be purchased (spa services, a casino). The location was convenient to Old Town Plovdiv and the staff was friendly. The rooms were a good value.

This was very disappointing. The hotel is big, but we had coincidentally booked it when others were coming. The hotel staff was rude. At first telling us we can park out front to get our bags in the room, instead after about 30 seconds while doing just that another staff member said that we cannot - since a bus with Israeli guests was arriving - this was a yearly reoccurrence according to another member. I was also appalled by the lack of proper cleaning. Bath tubs were all green in some areas, a lot of the hotel was empty and everything was far. The area nearby is better since there was a park but, overall this stay was a complete disappointment- if it weren't for the people water - this would've been a huge waste of money. Overall 2/10 stars would be the max I would give this... Avoid

Helpful staff; very modern and clean; great location