The rooms were much smaller than advertised. The photos made them look larger, cleaner, and more updated than what we actually received. Upon arrival, the room was cramped, outdated, and not clean. The bathroom was especially disappointing—dirty overall, and the shower/tub leaked water onto the floor.
I informed the front desk and asked if a room change was possible, but they repeatedly refused, saying there was nothing they could do because I booked through Expedia, which was extremely frustrating and unhelpful.
During my three-week stay, I also noticed several bugs crawling on the floor, which only added to the discomfort. Overall, this hotel did not meet expectations in cleanliness, comfort, or customer service. I would not recommend this hotel and would not stay here again.