2/10 Terrible
Tammy
Travelled with partner
31 Mar 2025
Disliked: Cleanliness, property conditions & facilities
The whole experience was horrible. Key card didn’t work, toilet was blocked for two days, they kept telling us because we booked through Expedia they could not help us with anything so we had to go to the bathroom in a toilet that would not flush. It was disgusting and we had to leave our room several times to go to the bathroom somewhere else
Renovations were started at 7am and all we heard was sanding. Pool was out of order and your website did not state that. They put us on the second floor even though we had accessibility card to show my husband could not walk up stairs easily due to having two amputations again stating that it was because we booked with a third party, they could do nothing. The manager was not to be disturbed on the weekend so we had absolutely no help.
We will think twice before ever booking with a third party since we get no help from the hotel when we need it due to booking that way.
Tammy
Stayed 3 nights in Mar 2025