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Heritage Place Houston Brookhollow

3.0 star property

Photo gallery for Heritage Place Houston Brookhollow

Reception
Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board
BBQ/picnic area
Standard Room
Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Housekeeping
  • Gym
  • Laundry

Explore the area

Map
2504 North Loop West, Houston, TX, 77092
  • Daikin Park
    ‪11 min drive‬
  • Toyota Center
    ‪12 min drive‬
  • George R. Brown Convention Center
    ‪13 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪34 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • Sleeps 4
  • 2 Double Beds

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  • Free airport shuttle
  • Pet-friendly
  • Parking included
3.8 out of 5, Good, (1015)
The price is NZ$171
for 1 room
includes taxes & fees
18 May - 19 May
Sonesta Hotel Houston IAH Airport

About the area

Houston

Located in Houston (Lazybrook/Timbergrove), Heritage Place Houston Brookhollow is within a 15-minute drive of Downtown Aquarium and CityCentre. .This hotel is 8.7 mi (14 km) from Daikin Park and 9.2 mi (14.7 km) from Toyota Center.

What's nearby

  • Downtown Aquarium - 11 min drive - 13.4 km
  • Daikin Park - 11 min drive - 14.1 km
  • Toyota Center - 12 min drive - 14.8 km
  • George R. Brown Convention Center - 13 min drive - 15.2 km
  • MD Anderson Cancer Center - 15 min drive - 18.1 km

Getting around

  • Cavalcade Station - 7 min drive
  • Houston Station - 15 min drive
  • Houston William Hobby Airport (HOU) - 41 min drive

Restaurants

  • ‪Raising Cane's Chicken Fingers - ‬18 min walk
  • ‪Whataburger - ‬15 min walk
  • ‪McDonald's - ‬19 min walk
  • ‪Cheba Hut "Toasted" Subs - ‬16 min walk
  • ‪The Halal Guys - ‬18 min walk

About this property

Heritage Place Houston Brookhollow

Hotel with free parking, in the vicinity of Downtown Aquarium
Heritage Place Houston Brookhollow offers 197 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Make yourself at home in one of the 197 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and wedding services.
Satisfy your appetite at the hotel's coffee shop/cafe.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Houston? This hotel has 468 square feet (43 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe

Things to do

  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business centre
  • 468 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower (91 centimetre high)
  • Grab bar near toilet (91 centimetre high)
  • Handrails in stairways (91 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Pool hoist on site
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per accommodation, per stay (maximum USD 200 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100.00 per stay
  • 0.53 percent destination fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 40 per accommodation, per stay (maximum USD 200 per stay)
  • Service animals are exempt from fees
  • Management fee: USD 100.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

The seasonal pool will be open from December to December
Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Heritage Houston Brookhollow
Heritage Place Houston Brookhollow Hotel
Courtyard by Marriott Houston Brookhollow
Heritage Place Houston Brookhollow Houston
Heritage Place Houston Brookhollow Hotel Houston

Heritage Place Houston Brookhollow Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 70 out of 123 reviews
Rating 8 - Good. 30 out of 123 reviews
Rating 6 - Okay. 10 out of 123 reviews
Rating 4 - Poor. 6 out of 123 reviews
Rating 2 - Terrible. 7 out of 123 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service

Nothing special

Average hotel for the price. Rooms were decent but nothing special. The hall has an odd odor but at least it didn't seem into the rooms.
Stayed 1 night in May 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service
Great for the most part.
Stayed 1 night in Apr 2025

8/10 Good

Violeta

Business traveller, Travelled with group
Liked: Cleanliness
It was nice
Stayed 2 nights in Apr 2025

10/10 Excellent

eduard

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
convenient location, close to highway.
Stayed 1 night in Apr 2025

10/10 Excellent

Carlos

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice
Stayed 1 night in Apr 2025

8/10 Good

Danielle, Tacoma

Liked: Cleanliness
This was like my 3rd time staying here. Always nice staff. Easy check in. Clean rooms.
Stayed 1 night in Apr 2025

6/10 Okay

Gregory

Travelled with pets
Liked: Staff & service
On the positive side, the manager ran my card for the deposit and attached the pet fee to the deposit thus avoiding my card being charged for two amounts. The fee was for my two dogs. The room was adequate, however the toilet paper bar was missing on both which made it annoying. Now the bad part. The car parked next to mine got robbed of its four tires. The day of check out I was missing two lugs on my tire. I was given a partial refund of the pet fees for the inconveniences. Here’s my complaint, if the hotel knows that guests are getting stuff stolen, they nee to try to find a way, what that is, I don’t know? As much as I appreciate the partial refund which was a good gesture. I can’t in good conscience recommend this hotel.
Stayed 2 nights in Apr 2025

8/10 Good

Anthony

Business traveller
Liked: Property conditions & facilities
Disliked: Amenities
Not to bad!!! But no breakfast
Stayed 3 nights in Apr 2025

8/10 Good

Ted

Liked: Cleanliness
The soap container was empty and only one small soap bar. The property needs a PIP.
Stayed 2 nights in Apr 2025

10/10 Excellent

Na-im

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Thy

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a great stay
Stayed 4 nights in Apr 2025

8/10 Good

Gaven

Stayed 1 night in Apr 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has easy access to the highway. Shopping is available within a few blocks. The rooms smell was good.The courtyard looked nice. The halls were clean and quiet.
Stayed 2 nights in Apr 2025

6/10 Okay

Stacie, Houston

Liked: Staff & service
Disliked: Amenities
The price was right,but you get what pay.
Stayed 4 nights in Apr 2025

4/10 Poor

Barbara

Disliked: Cleanliness, staff & service, property conditions & facilities

Not happy

We didn’t get there until about 11:30 pm and despite having a reservation we got the very last room and the door to the bathroom didn’t close all the way. We had no Kleenex and they advertised having a cafe they didn’t have one. I was very disappointed in the hotel.
Stayed 2 nights in Apr 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved my stay, and Rosa is a wonderful manager with excellent customer service!
Stayed 4 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Jonathan

Stayed 2 nights in Apr 2025

10/10 Excellent

Merisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property and room was clean. Bathroom was tiny though. No breakfast offered. Staff was amazing
Stayed 1 night in Apr 2025

10/10 Excellent

Titus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

8/10 Good

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Jozsef

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Old
Stayed 2 nights in Apr 2025