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Very clean and comfortable accommodation, the staff were exceptional in presentation and service, and extremely helpful in providing advice and assistance. I highly recommend this hotel.

Wifi didn't reach my room, and I was provided with a key card to a room with no key card access. So I couldn't lock my room, and when I went downstairs to try and talk to someone about it there was nobody on site. So when I went out for dinner I took all of my valuables with me and just hoped my luggage didn't get stolen. It didn't thankfully. When I checked out someone (you don't see them, they're behind a sort of duct tape partition and just their hand pokes out) took the card and then when I went outside I saw them leaving in their car, so I don't think the place is staffed generally, just when someone books online. It's clearly a "love hotel" which is fine, more power to ya if that's your bag, but this one felt super sketchy. And the room smelt terribly of cigarettes (again, fine, they only had smoking rooms available) but the ventilation system was so loud I couldn't run it, it sounded like there was a car alarm going off outside, it took me 5 minutes to work out it wasn't that. Another review mentions feeling itchy and I experienced the same issue, I do have fairly sensitive skin so I chalked it up to that, I had terrible dreams about bed bugs but there's no evidence of that, and today having left the place I feel fine so I think it's just the cleaning agent they use must be quite harsh, or not rinsed off properly. Overall, the worst hotel I've stayed at in Japan, I was concerned for my belongings and questioned the cleanliness of everything I touched. Lord knows what t

The Monterey was a most agreeable hotel. Very helpful staff, very well kept and clean and a great Onsen style bath. Very handy to station, shops and the castle and other sights.

Thanks

Wonderful hotel next to train station. The sauna is great (and free for guests!). Breakfast is one of the best I’ve had in Japan. Well worth the price. Staff are excellent.

Friendly staff and nice public bath.