Unfortunately the staff of this hotel couldn’t care less about your concerns. Example: when we first checked in, the AC in the room was making a loud rattling noise every 10mins. We took a video and showed the front desk lady, she did say she would notify the owner but since it was around 6pm there was nothing she could do. We asked to maybe change rooms but they were fully booked, when expressing our concern about the AC since we arrived during the middle of a heat wave.. front desk lady said we should just leave the windows open. After that annoyance we went on with our stay and had to deal with the noise for the 4 nights we stayed here, no one checked in on us or even notified us that they looked at the AC. It wasn’t until the day before we checked out when asking the front desk a question that they then remember and ask about the AC (way too late). On top of that the breakfast is a joke there is only a few pieces of bread, some boiled eggs, yogurt, cold deli meat/ cheese and barely any fruit. Interlaken is so overpriced on hotels we picked this one for being the cheapest located in Interlaken, spend the extra money and go stay elsewhere!