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The Guesthouse by the Hey Hotel

3.0 star property

Photo gallery for The Guesthouse by the Hey Hotel

Daily buffet breakfast (CHF 25 per person)
Family Quadruple Room
Family Quadruple Room | Bathroom
Superior Double Room
Daily buffet breakfast (CHF 25 per person)

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Business services
  • Bar
  • Housekeeping

Explore the area

View map
Höheweg 7, Interlaken, 3800
  • Place, Hoeheweg
    ‪2 min walk‬
  • Place, Mystery Rooms
    ‪8 min walk‬
  • Place, Interlaken Casino
    ‪8 min walk‬
  • Airport, Bern (BRN-Belp)
    ‪45 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

7.2 out of 10
Good
(17 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

8.2 out of 10
Very good
(25 reviews)
  • Sleeps 4
  • 4 Single Beds

View all photos for Standard Double Room

In-room safe, soundproofing, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2

View all photos for Superior Double Room

In-room safe, soundproofing, iron/ironing board, free WiFi

Superior Double Room

  • Sleeps 2

View all photos for Family Room

In-room safe, soundproofing, iron/ironing board, free WiFi

Family Room

  • Sleeps 2

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  • Pet-friendly
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The price is NZ$263
includes taxes & fees
18 Feb - 19 Feb
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About the area

Interlaken

With a stay at The Guesthouse by the Hey Hotel, you'll be centrally located in Interlaken, within a 5-minute drive of Mystery Rooms and Lake Thun. .This hotel is 2.1 mi (3.5 km) from Lake Brienz and 0.1 mi (0.1 km) from Hoeheweg.

What's nearby

  • Hoeheweg - 2 min walk - 0.2 km
  • Kunsthaus Interlaken - 2 min walk - 0.2 km
  • Alpine Garden - 5 min walk - 0.5 km
  • Mystery Rooms - 8 min walk - 0.7 km
  • Interlaken Casino - 8 min walk - 0.7 km

Getting around

  • Interlaken West Station - 6 min walk
  • Bern (BRN-Belp) - 42 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Schuh - Grand Restaurant - ‬2 min walk
  • ‪Hotel Metropol - ‬3 min walk
  • ‪Dunkin Donuts - ‬1 min walk
  • ‪Layali Beirut - ‬3 min walk

About this property

The Guesthouse by the Hey Hotel

Hotel connected to a shopping center in Interlaken with a restaurant
The Guesthouse by the Hey Hotel offers 60 accommodations with safes and fans. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps).

Bathrooms include bathtubs or showers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 60 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms with bathtubs or showers are provided. Conveniences include safes and fans, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, ski storage, and tour/ticket assistance.
At The Guesthouse by the Hey Hotel, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. This hotel has 3 meeting rooms available for events.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
The Guesthouse by the Hey Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (CHF 15 per day)
  • Onsite parking available only on request

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: CHF 25 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Art gallery
  • Designer stores
  • Free bicycle rentals
  • Shopping centre
  • Ski passes
  • Ski storage

Family friendly

  • High chair
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 3 meeting rooms

Outdoors

  • In a nature reserve

Accessibility

  • No lift

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Towels provided

More

  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 16

Check-out

Check-out before 11:00 AM

Special check-in instructions

The check-in location differs from the property location; go to: [Höheweg 7, 3800 Interlaken]
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CHF 100 per accommodation, per stay
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 25 per person
  • Nearby parking fee: CHF 15 per day(7 ft away; open 24 hours)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property does not have elevators
Parking height restrictions apply

Property is also known as

The Guesthouse By The Hey
The Hey Hotel Guest House
The Guesthouse by the Hey Hotel Hotel
The Guesthouse by the Hey Hotel Interlaken
The Guesthouse by the Hey Hotel Hotel Interlaken

The Guesthouse by the Hey Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 147 out of 377 reviews
Rating 8 - Good. 111 out of 377 reviews
Rating 6 - Okay. 57 out of 377 reviews
Rating 4 - Poor. 38 out of 377 reviews
Rating 2 - Terrible. 24 out of 377 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Cynthia

Liked: Cleanliness
Stayed 1 night in Oct 2025

10/10 Excellent

Raquel, Houston

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly, very nice, welcoming and helpful! Clean room. Great location. Staff was great!!
Stayed 1 night in Oct 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are clean, the staff were helpful and friendly and the breakfast was awesome.
Stayed 1 night in Oct 2025

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel with very clean room is easily reachable from Interlaken West station. It’s a mere 5-7mins stroll. It can also be reached via bus (#21) in less than 3mins. It can’t be missed as there is a colorful display of umbrellas outside the hotel. The staffs are very friendly and helpful. Eateries are within reach in 5mins. A 10-12mins stroll will bring you to the tram ride up to Harder Kulm! We did not try the breakfast menu so we can’t comment but a good breakfast is easily reachable within 5mins walk! We will stay here again if we come back to Interlaken!
Stayed 2 nights in Oct 2025

10/10 Excellent

Leonard

Travelled with partner
Liked: Amenities
Great customer service. Excellent location
Stayed 4 nights in Oct 2025

10/10 Excellent

Emelia

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast, staff was very friendly. Loved the location.
Stayed 2 nights in Oct 2025

10/10 Excellent

Nader

Stayed 1 night in Oct 2025

10/10 Excellent

Lynette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, room was clean and bed was comfortable. Breakfast was plentiful. Would definitely recommend to others.
Stayed 1 night in Oct 2025

10/10 Excellent

Shu Hwa

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Oct 2025

6/10 Okay

Aiman

Travelled with family
Room was OK. Please be aware that European plugs won’t work in this room and you’ll need a Swiss charger - the hotel only leant us one and I had to go out and buy another. The front desk staff weren’t that friendly to be honest but also weren’t rude, so it’s fine. They had free tea at reception which was nice for my mum but would be ideal to have this in the rooms to save the trip downstairs in the mornings. The location is fantastic as it’s a short walk away from the station and in a lovely safe cute area. The beds were quite uncomfortable but nothing that unbearable.
Stayed 2 nights in Sep 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good choice for the area. Easy walking to either train station, shopping and restaurants.
Stayed 1 night in Oct 2025

8/10 Good

Monica

Stayed 2 nights in Oct 2025

10/10 Excellent

elizabe

Stayed 2 nights in Oct 2025

8/10 Good

Vina, Pico Rivera

Stayed 5 nights in Sep 2025

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Room was just average. Very little space on one side - my preferred sleeping side. No tea or coffee machine and starting to look a little tired. Reception staff were very helpful on arrival and resolved an issue as room only had Swiss plug sockets and I was unable to use my europlug adaptors. Location is good being just a 5 minute walk from Interlaken West station and fine for getting to the most likely places a traveller would use.
Stayed 2 nights in Oct 2025

8/10 Good

alexandria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So if I was to judge the first room we were supposed to stay in it was awful! Though cute, the room smelled like a used litter box and unbreathable. I told the front desk and they said they'd send a maid to fix the issue while we went out. Came back, front desk said the problem was fixed and was because the room had been empty for a couple nights. Mmmm. No. Went to room, still reeked.
Stayed 2 nights in Sep 2025

6/10 Okay

Carol

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Basic clean hotel room. Breakfast was just all right.
Stayed 3 nights in Sep 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location in sde streetso quiet. Excellent breakfast
Stayed 3 nights in Sep 2025

10/10 Excellent

Eleanor, Arden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to everything
Stayed 3 nights in Sep 2025

10/10 Excellent

jesse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2025

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, amenities
Bathroom could use some general repairs and updating but a very confortable stay. Overall a comfortable and good stay, would recommend. Great location
Stayed 3 nights in Sep 2025

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. There was no AC but you could open the windows which was nice in the evenings. The staff were very nice. There are dining options onsite and just behind the hotel in a courtyard. It was a nice walk to Interlaken train stain and a shorter walk to Interlaken West.
Stayed 2 nights in Sep 2025

6/10 Okay

Kimberly

Travelled with family
Liked: Staff & service
Room was good but bathroom was small. Great location’ Staff was very helpful and friendly!
Stayed 3 nights in Sep 2025

10/10 Excellent

David, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our one-night stay was comfortable and good value. Staff are very friendly and happily answered all our questions and requests. Breakfast buffet is comprehensive and in a lovely space; good wi-fi; very convenient location near Interlaken West station.
Stayed 1 night in Sep 2025