2/10 Terrible
Janet
2 Feb 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Typical rundown hotel in Panama. Only stayed here for the free shuttle for a 8:00 a.m. international flight. Asked for a wake up call at check in. Woman did not write it down so asked her "did you get my wake up call?" She said "yes what room number again?" Gave her my room number for a 3rd time. Went to use game room, came back to let them know that I was done in the game room. Cristel...the lazy don't give a rat's behind employee.. was still there so I confirmed that she had my wake up call. Gave her my room number again.
Also confirmed at front desk that shuttle ran every hour starting at 4:00. My plan was to take the 5:00 shuttle for international flight. Was told to be in the lobby at 4:45. I RANDOMLY woke up at 4:45! NO WAKE UP CALL! Quickly threw my belongings into my luggage, put shoes on and ran in the dark across the property to the lobby. Didn't brush my teeth or tie my shoes. Once there the young man told me she had written down wrong room number. Not only did I not get a wake up call, he had called some other room at 4:30 AM and woke somebody up that was also pissed!
To top it off, the shuttle had already left and it wasn't 5:00. He explained that there were people waiting and they only have 12 seats. I had to wait for the shuttle to come back from the airport. And wasn't I the only one in the shuttle! SO UNPROFESSIONAL. Never step foot there again and DO NOT RECOMMEND. Overpriced and incompetent.
Janet
Stayed 1 night in Feb 2025