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Hard Rock Hotel Cancun - All Inclusive

4.5 star property

Photo gallery for Hard Rock Hotel Cancun - All Inclusive

View from room
Creator video - submitted by Livin Mivida Travels
Outdoor pool, pool umbrellas, pool loungers
Premium bedding, down duvets, free minibar, in-room safe
Ping pong

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Pet-friendly
  • Parking included

Explore the area

View map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
  • Place, Ballenas Beach
    ‪3 min walk‬
  • Place, Aquaworld
    ‪11 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

View all photos for Rock Suite Ocean View (Two Bedroom)

Premium bedding, down duvets, free minibar, in-room safe

Rock Suite Ocean View (Two Bedroom)

  • 99 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Ocean view

View all photos for Room, 1 King Bed, Ocean View (Diamond)

Premium bedding, down duvets, free minibar, in-room safe

Room, 1 King Bed, Ocean View (Diamond)

8.8 out of 10
Excellent
(20 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Ocean view

View all photos for Suite, 1 Bedroom (Rock)

Premium bedding, down duvets, free minibar, in-room safe

Suite, 1 Bedroom (Rock)

  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
  • Ocean view

View all photos for Rock Royalty Ocean View King

Rock Royalty Ocean View King

Rock Royalty Ocean View King

8.4 out of 10
Very good
(8 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed
  • Ocean view

View all photos for Deluxe Ocean View King

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Ocean View King

8.4 out of 10
Very good
(18 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Ocean view

View all photos for Deluxe Room, 1 King Bed, Lagoon View

Deluxe Room, 1 King Bed, Lagoon View

Deluxe Room, 1 King Bed, Lagoon View

8.4 out of 10
Very good
(29 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Lagoon view

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double

Deluxe Ocean View Double

8.6 out of 10
Excellent
(35 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds
  • Ocean view

View all photos for Deluxe Double Room, Lagoon View

Deluxe Double Room, Lagoon View

Deluxe Double Room, Lagoon View

8.2 out of 10
Very good
(19 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds
  • Lagoon view

View all photos for Deluxe Family Lagoon View (Two Bedroom)

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Family Lagoon View (Two Bedroom)

10.0 out of 10
Exceptional
(2 reviews)
  • 80 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds
  • Lagoon view

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(13 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(20 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Family Ocean View - Two Bedroom

  • 80 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds
  • Ocean view

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Family Ocean View Double Beds - Two Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds
  • Ocean view

View all photos for Classic Room, Accessible, Lagoon View

Premium bedding, down duvets, free minibar, in-room safe

Classic Room, Accessible, Lagoon View

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds
  • Lagoon view

View all photos for Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

Premium bedding, down duvets, free minibar, in-room safe

Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

  • 80 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds
  • Lagoon view

View all photos for Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

Premium bedding, down duvets, free minibar, in-room safe

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

  • 79 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds
  • Ocean view

View all photos for Classic Room, 2 Bedrooms, Ocean View (Deluxe Family, Double Beds)

Premium bedding, down duvets, free minibar, in-room safe

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family, Double Beds)

  • 79 sq m
  • Sleeps 6
  • 4 Double Beds
  • Ocean view

View all photos for Deluxe Double Room, Lagoon View (Classic)

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Double Room, Lagoon View (Classic)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds
  • Lagoon view

View all photos for Deluxe Room, 1 King Bed, Lagoon View (Classic)

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room, 1 King Bed, Lagoon View (Classic)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Lagoon view

View all photos for Deluxe Double Room, Ocean View (Classic)

Deluxe Double Room, Ocean View (Classic)

Deluxe Double Room, Ocean View (Classic)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds
  • Ocean view

View all photos for Deluxe Room, 1 King Bed, Ocean View (Classic)

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room, 1 King Bed, Ocean View (Classic)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Ocean view

View all photos for Deluxe Double Room (Classic)

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Double Room (Classic)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Classic)

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room, 1 King Bed (Classic)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Ocean View (Diamond)

Classic Room, 1 King Bed, Ocean View (Diamond)

Classic Room, 1 King Bed, Ocean View (Diamond)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Ocean view

Similar properties

Exterior
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  • Spa
  • Pet-friendly
4.3 out of 5, Excellent, 3,691 reviews
The price is NZ$1,040
includes taxes & fees
8 Feb - 9 Feb
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About the area

Cancun

Located in Cancun (Zona Hotelera), Hard Rock Hotel Cancun - All Inclusive is within a 5-minute drive of Aquaworld and Iberostar Cancun Golf Course. .This all-inclusive property is 2.2 mi (3.6 km) from La Isla Shopping Mall and 2.5 mi (4.1 km) from El Rey Ruins.

What's nearby

  • Ballenas Beach - 3 min walk - 0.3 km
  • Aquaworld - 11 min walk - 1.0 km
  • Kukulcan Plaza Shopping Mall - 18 min walk - 1.5 km
  • Iberostar Cancun Golf Course - 4 min drive - 2.8 km
  • La Isla Shopping Mall - 5 min drive - 2.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Nebbiolo - ‬5 min walk
  • ‪Club 91 Lounge - ‬7 min walk
  • ‪Fred's House American Seafood & Oyster Bar - ‬6 min walk
  • ‪The Great Room - ‬9 min walk
  • ‪Delphina - ‬9 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

Luxury property on the beach, with outdoor pool
Hard Rock Hotel Cancun - All Inclusive offers 600 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Beds feature down comforters and premium bedding. This Cancun property provides complimentary wireless Internet access.

Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

An outdoor tennis court and a health club are featured at the property. An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

Guests under 18 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.
Treat yourself to a stay in one of the 600 guestrooms, featuring indoor private hot tubs. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a waterslide. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy pizza at Pizzeto, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 6 bars/lounges or 2 swim-up bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Cancun? This property has 16404 square feet (1524 square meters) of space consisting of a conference center and 14 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Pizzeto - This poolside family restaurant specializes in pizza and serves lunch and dinner.
Frida - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Ciao - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.
Zen - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves breakfast and dinner. Open daily.
Toro - Overlooking the ocean and garden, this steakhouse serves dinner only. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Frida
  • Pizzeto
  • Toro
  • Zen

Things to do

  • 18-hole adjacent golf course
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Conference centre (16,404 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • 4 accessible parking spaces
  • Handrails in stairways (90 centimetre high)
  • Lift (89 centimetre wide door)
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 12 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Comprehensive recycling policy
  • Lifeguards
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Renovations and closures

This property is closed from August 3 2026 to December 15 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per week
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club or fitness facility

Property is also known as

All Inclusive Hard Rock Hotel
All Inclusive Hard Rock Hotel Cancun
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Hard Rock Hotel Cancun - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 776 out of 1485 reviews
Rating 8 - Good. 269 out of 1485 reviews
Rating 6 - Okay. 187 out of 1485 reviews
Rating 4 - Poor. 106 out of 1485 reviews
Rating 2 - Terrible. 147 out of 1485 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Cary

Disliked: Property conditions & facilities
I’ve stayed before and had a better experience but this time I was put on the first floor. There was construction so we weren’t able to use the elevator to access the lobby. The room was very outdated, water was cold shower drain clogged, pool full of kids even at the swim up bar. Not the vibe we were hopeful for
Stayed 2 nights in Oct 2025

10/10 Excellent

Madison

Stayed 7 nights in Aug 2025

8/10 Good

Lynda

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was a little dated and worn. Staff were excellent.
Stayed 3 nights in Oct 2025

6/10 Okay

Katherina

To be quite honest, the staff Toro especially the front desk was horrible There was one individual at Toro, who actually ruined it for us. It was 24 of us there for her birthday and he made it impossible and more difficult than he had to.. the Gym guy Hernan, was really nice and Eduardo from Isla was also very nice. But the concierge staff was extremely lazy and not helpful as well as the people at Toro would not accommodate and actually made things very difficult for our party..
Stayed 4 nights in Oct 2025

4/10 Poor

Shaye

Stayed 4 nights in Oct 2025

6/10 Okay

Zoë

Liked: Cleanliness, staff & service
Travelled as a couple early twentie What we liked 1. The beach - the beach was super fun it was really wavy and very warm. The beach was beautiful. It would be hard to swim if you weren’t a strong swimmer but super fun if you are a confident swimmer. The beach chairs were also very comfortable. 2.
Stayed 7 nights in Oct 2025

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2025

10/10 Excellent

EDUARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience!!!
Stayed 3 nights in Oct 2025

2/10 Terrible

Karissa

Stayed 3 nights in Oct 2025

10/10 Excellent

Keira

Stayed 4 nights in Oct 2025

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All inclusive is definitely the way to go. Yes, we got off the resort a couple of times, but this made it so convenient to make sure we had food and drinks at all times. Every resort employee made us feel welcomed.
Stayed 6 nights in Oct 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
Loved everything except the portion where they offer discounts to sit a speak to someone to offer a vacation club. NO MEANS NO not well how about this or can you afford that NOOOOO. Extremely pushy and didn’t make the hotel look good at all
Stayed 5 nights in Oct 2025

10/10 Excellent

JUSTIN, Fenton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Priscillia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard Rock resorts never disappoint. Excellent service and amenities.
Stayed 2 nights in Oct 2025

8/10 Good

Estela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Views, lots of activities daily
Stayed 4 nights in Oct 2025

10/10 Excellent

Tewodros

Very happy for everything
Stayed 4 nights in Oct 2025

4/10 Poor

eliud

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Swim up bar great room smells old and tv not working
Stayed 4 nights in Oct 2025

10/10 Excellent

DiNola, Brooklyn

Stayed 3 nights in Oct 2025

10/10 Excellent

maricela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Oct 2025

6/10 Okay

Gloria Alicia

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2025

4/10 Poor

Cynthia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beach was nice pool amazing
Stayed 4 nights in Oct 2025

6/10 Okay

Jagjeet

Stayed 2 nights in Oct 2025

10/10 Excellent

Jessica Celeste

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

8/10 Good

Amal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff is great but because of the language barrier was hard to ask for certain things. Had to ask multiple people for one question but other than that everything was good! View was amazing.
Stayed 4 nights in Oct 2025

10/10 Excellent

Keyanna Ladyier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025