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Villa del Palmar Cancun Luxury Beach Resort & Spa

4.5 star property

Photo gallery for Villa del Palmar Cancun Luxury Beach Resort & Spa

View from property
Three Bedroom Loft + $125 Daily Resort Credits | View from room
Lobby sitting area
Exterior
Deluxe Ocean 1 King Bed + $35 Daily Resort Credits

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • All-inclusive
  • Room service

Explore the area

Map
Carretera Punta Sam Km. 5.2, Mz9 SMZ2 Lote 3, Punta Sam, QROO, 77400
  • Punta Sam Ferry Terminal
    ‪13 min walk‬
  • Playa Mujeres Golf Club
    ‪4 min drive‬
  • North Beach
    ‪44 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Deluxe 1 King Bed + $25 Daily Resort Credits

1 bedroom, premium bedding, down duvets, minibar

Deluxe 1 King Bed + $25 Daily Resort Credits

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom + $45 Daily Resort Credits

1 bedroom, premium bedding, down duvets, minibar

One Bedroom + $45 Daily Resort Credits

  • 107 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

View all photos for Deluxe Ocean 2 Queen Beds + $35 Daily Resort Credits

Deluxe Ocean 2 Queen Beds + $35 Daily Resort Credits | View from room

Deluxe Ocean 2 Queen Beds + $35 Daily Resort Credits

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Bedroom Penthouse + $90 Daily Resort Credits

Two Bedroom Penthouse + $90 Daily Resort Credits

Two Bedroom Penthouse + $90 Daily Resort Credits

  • 308 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Queen Sofa Bed

View all photos for Two Bedroom Loft + $90 Daily Resort Credits

Two Bedroom Loft + $90 Daily Resort Credits

Two Bedroom Loft + $90 Daily Resort Credits

  • 205 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Suite Ocean View + $75 Daily Resort Credits

View from room

Two Bedroom Suite Ocean View + $75 Daily Resort Credits

  • 157 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Murphy Bed

View all photos for One Bedroom Ocean View + $50 Daily Resort Credits

1 bedroom, premium bedding, down duvets, minibar

One Bedroom Ocean View + $50 Daily Resort Credits

  • 107 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

View all photos for Two Bedroom + $65 Daily Resort Credits

1 bedroom, premium bedding, down duvets, minibar

Two Bedroom + $65 Daily Resort Credits

  • 157 sq m
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Murphy Bed

View all photos for Deluxe Ocean 1 King Bed + $35 Daily Resort Credits

Deluxe Ocean 1 King Bed + $35 Daily Resort Credits

Deluxe Ocean 1 King Bed + $35 Daily Resort Credits

  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Three Bedroom Ocean Front + $125 Daily Resort Credits

Three Bedroom Ocean Front + $125 Daily Resort Credits

Three Bedroom Ocean Front + $125 Daily Resort Credits

  • 430 sq m
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Deluxe 2 Queen Beds + $25 Daily Resort Credits

1 bedroom, premium bedding, down duvets, minibar

Deluxe 2 Queen Beds + $25 Daily Resort Credits

  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Three Bedroom Loft + $125 Daily Resort Credits

Three Bedroom Loft + $125 Daily Resort Credits

Three Bedroom Loft + $125 Daily Resort Credits

  • 325 sq m
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Two Bedroom Ocean Front + $90 Daily Resort Credits

Two Bedroom Ocean Front + $90 Daily Resort Credits

Two Bedroom Ocean Front + $90 Daily Resort Credits

  • 253 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Queen Murphy Bed

Similar properties

Exterior

Villa del Palmar Cancun All Inclusive Beach Resort & Spa

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, (1525)
The price is NZ$769
for 1 room
includes taxes & fees
29 Jun - 30 Jun
Villa del Palmar Cancun All Inclusive Beach Resort & Spa

About the area

Punta Sam

When you stay at Villa del Palmar Cancun Luxury Beach Resort & Spa in Punta Sam, you'll be on the beach, within a 15-minute drive of Ultramar Ferry Puerto Juárez and Cancun Mall. .This beach resort is 5.1 mi (8.2 km) from Isla Mujeres Ferry Terminal and 5.3 mi (8.5 km) from North Beach.
View more Resorts in Punta SamOpens in a new window

What's nearby

  • Punta Sam Ferry Terminal - 13 min walk - 1.1 km
  • Punta Sam Beach - 13 min walk - 1.1 km
  • Playa Mujeres Golf Club - 4 min drive - 3.9 km
  • Isla Mujeres Ferry Terminal - 44 min drive - 7.7 km
  • North Beach - 44 min drive - 8.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 34 min drive

Restaurants

  • Hiroshi Bar
  • ‪Don Fernando Lobby Bar - ‬5 min drive
  • ‪Restaurant Flamingos - ‬20 min walk
  • ‪Caprichos Villa del Palmar - ‬9 min walk
  • ‪Davinos - ‬8 min walk

About this property

Villa del Palmar Cancun Luxury Beach Resort & Spa

Luxury resort on the beach, with 5 outdoor pools
Villa del Palmar Cancun Luxury Beach Resort & Spa offers 415 accommodations with MP3 docking stations and minibars. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

5 outdoor swimming pools and 4 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 7 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 415 individually decorated guestrooms, featuring MP3 docking stations and minibars. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature bathtubs or showers with rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers body treatments and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, 4 hot tubs, and a sauna. Additional amenities at this resort include complimentary wireless internet access, concierge services, and an arcade/game room.
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at La Casona, one of the resort's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 5 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.

Featured amenities include complimentary wired internet access, limo/town car service, and dry cleaning/laundry services. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
La Casona - Overlooking the ocean, this steakhouse specializes in international cuisine. Guests can enjoy drinks at the bar.
Zama - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Legend - This sports bar specializes in Japanese cuisine and serves dinner only. Open daily.
Davinos - This restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.
Caprichos - Overlooking the ocean, this buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Villa del Palmar Cancun Luxury Beach Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

À la carte meals, snacks, and beverages included
24-hour room service

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 40 for adults and USD 20 for children
  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Caprichos
  • Davinos
  • La Casona
  • Legend
  • Zama

Things to do

  • 18-hole adjacent golf course
  • 4 hot tubs
  • 5 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Accessible airport shuttle
  • Front entrance ramp
  • Lift (120 centimetre wide door)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 3 buildings
  • 9 floors
  • Built in 2010
  • Communal living room
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Paper towels
  • Toaster oven

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 40 for adults and USD 20 for children
  • Airport shuttle fee: USD 50 per vehicle (maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Free in-room WiFi has a 2-device limit
Guests under 18 years old are not allowed in the spa

Property is also known as

Cancun Palmar
Palmar Cancun
Palmar Resort Cancun
Villa del Palmar Cancun Beach
Villa del Palmar Cancun Beach Playa Mujeres
Villa del Palmar Cancun Beach Resort
Villa del Palmar Cancun Beach Resort Playa Mujeres
Villa Palmar
Villa Palmar Cancun
Villa Palmar Resort Cancun
Villa Palmar Cancun Luxury Beach Resort Playa Mujeres
Villa Palmar Cancun Luxury Beach Playa Mujeres
Villa Palmar Cancun Luxury Beach
Villa Palmar Cancun Luxury Beach Resort
Villa del Palmar Cancun Beach Resort Spa

Villa del Palmar Cancun Luxury Beach Resort & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 587 out of 1007 reviews
Rating 8 - Good. 214 out of 1007 reviews
Rating 6 - Okay. 85 out of 1007 reviews
Rating 4 - Poor. 53 out of 1007 reviews
Rating 2 - Terrible. 68 out of 1007 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and the number of pools made it never feel crowded
Stayed 7 nights in Mar 2025

10/10 Excellent

William Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was amazing. The food was excellent and the resort views were unreal. We spent a week there and wished we could have stayed longer. We went over to the Tierra Luna Forum to complete the walking tour at El Meco. danced to "The Juanras" Live Band (the music was so good) and participated in Aqua Zumba. I don't understand how Villa Del Parma and Garza Blanca are connected but we had a wonderful time. The food from the buffet to the specialty restaurants were outstanding and the staff very very kind. The beach area is smaller but well kept.
Stayed 5 nights in Mar 2025

10/10 Excellent

Guy, Detroit

Liked: Cleanliness, amenities, property conditions & facilities
Upgraded to a nicer room with oceanview.
Stayed 5 nights in Mar 2025

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best! Time Ever

An incredible stay! The staff was exceptionally friendly, making us feel right at home. This was our first long trip after COVID, and choosing this place made it all worthwhile. The beachfront location was stunning, offering breathtaking views and easy access to jet skiing right on-site. Plus, the ferry was just a short two-minute walk away, making transportation a breeze. Truly a home away from home!
Stayed 4 nights in Mar 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

4/10 Poor

kapil

Stayed 7 nights in Feb 2025

10/10 Excellent

Jazmyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a wonderful place to take family or just you and your spouse. My husband took me there for my birthday and all we can think about is how our grandson would’ve loved the pool and beach. The property is on the beachfront so definitely nice to walk out to your room and just a a few steps away from the beach.
Stayed 4 nights in Feb 2025

8/10 Good

Christina Marie

Stayed 5 nights in Feb 2025

8/10 Good

Sepehr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, excellent service and friendly staff, tasty and delicious food but limited dining options. Wait times for breakfast were long but we were able to get room service included in the all-inclusive plan. No night activities/shows and very limited entertainment.
Stayed 7 nights in Feb 2025

10/10 Excellent

Joseph S, Concord

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though it was all inclusive they wrote bills for each meal and solicited tips. The front desk told me tips were not included in all inclusive. There were no guidelines on tipping, but on our first day I hadn't noticed the tip line the waiter wasn't shy about complaining. After that I tipped everyone, so 7-nights, 3-measl per day family of 6 I ended up leaving $235 in tips just for meals ($5 for buffet and fast food-like meals, $10 for full service and $20 for the 2 ultra gourmet restaurants). Like I said I have no idea if they're all cursing behind me or pleased. If tips were supposed to be any higher than that I'd suggest it get written into the price estimate.
Stayed 7 nights in Feb 2025

8/10 Good

Young

Stayed 4 nights in Jan 2025

2/10 Terrible

Moshe

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Disappointing Experience – Poor Service & Long Wait Times I had a frustrating experience at Villa del Palmar. When my flight was canceled, I asked the front desk for assistance, but instead of offering any solutions, they only provided an option that was far too expensive. There was no empathy or willingness to help. To make things worse, I booked another room through Expedia after the front desk assured me it would be ready by 1 PM due to my child's sensitivity to the water. However, after booking, they changed their response and told me check-in wouldn’t be available until later in the afternoon. This lack of honesty and organization was very frustrating. Additionally, the resort seemed poorly managed. The buffet wait times were excessive—every morning, I waited at least 30 minutes just to get a table. This was not what I expected from a place that claims to offer a relaxing experience. Overall, the lack of customer care, misleading information, and long wait times left me very disappointed. I would not recommend this resort.
Stayed 1 night in Feb 2025

8/10 Good

Yi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff were nice, just the transportation was not good, no buses available around the area, had to take taxi or other transport which was expensive.
Stayed 8 nights in Feb 2025

2/10 Terrible

subhra Satamanyu

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No welcoming .Term and condion apply for everything .Make sure When some one book the hotel Please read properly what all inclusive or not
Stayed 3 nights in Feb 2025

8/10 Good

Tila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the the service and our stay
Stayed 4 nights in Feb 2025

6/10 Okay

Alex

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
This was a nice resort with friendly staff but don’t let the concierge staff convince you into doing a “no pressure” VIP breakfast or lunch sales pitch at the resort next door. It was a very stressful and disappointing experience I had to go through with my kids and wrecked the carefree vibes of having a vacation at an all inclusive resort. I would not go back.
Stayed 1 night in Feb 2025

10/10 Excellent

Rachel abigail

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff made you feel like you’re a rock star we loved that. The only think is the shower tub was not cleaned very well and the sheets had stains before we sleep on the bed. Otherwise everything else was amazing .
Stayed 6 nights in Feb 2025

10/10 Excellent

Aisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful , customer service was excellent from check in to everywhere you go on the resort, sitting areas on the beach or pool. Gorgeous, accessible for drinking on the beach or inside , many options for food. Travelled with family we loved staying there . Of course will plan to go back again.
Stayed 6 nights in Feb 2025

10/10 Excellent

aina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, i will be back!! 5⭐️
Stayed 5 nights in Jan 2025

10/10 Excellent

Syed Faizan, Morden

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was outstanding with all amenities. We loved it and out stay was amazing.
Stayed 6 nights in Jan 2025

10/10 Excellent

Shani

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything that was in the end the access to the Isla Mujeres island
Stayed 7 nights in Jan 2025

2/10 Terrible

Agustin Casillas, St. Cloud

Travelled with family
Liked: Property conditions & facilities
As soon as we arrived they were pushy trying so sell us tours. I paid for All-inclusive but everything was NOT included. Tequila an redbulls is not inclusive. They said anything premium is not included. WHAT! They push to sell you food that they charge for, for example, fish. The hotel is next to the beach and you charge for food that people look for. Their menus are minimal. When housekeeping came they didn't sweep. I noticed because under the table was wrappers. The hotel was nice but we certainly will not return.
Stayed 3 nights in Jan 2025

8/10 Good

Amaya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent. The people were very welcoming and so helpful Definitely would go back again.
Stayed 4 nights in Jan 2025

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2025