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SureStay by Best Western Jacksonville Airport

2.0 star property

Photo gallery for SureStay by Best Western Jacksonville Airport

1 bedroom, desk, blackout curtains, free WiFi
Rainfall showerhead, free toiletries, towels
Lobby
Exterior
Restaurant

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Laundry
  • Housekeeping
  • Pet-friendly
  • 24/7 front desk
  • Air conditioning

Explore the area

View map
1181 Airport Road, Jacksonville, FL, 32218
  • River City Market Place
    ‪1 min drive‬
  • UF Health North
    ‪2 min drive‬
  • Jacksonville Zoo and Gardens
    ‪10 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪4 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

1 bedroom, desk, blackout curtains, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

1 bedroom, desk, blackout curtains, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Smoking, Refrigerator & Microwave

1 bedroom, desk, blackout curtains, free WiFi

Standard Room, 2 Double Beds, Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Smoking, Refrigerator & Microwave (Pet Friendly)

1 bedroom, desk, blackout curtains, free WiFi

Standard Room, 2 Double Beds, Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

1 bedroom, desk, blackout curtains, free WiFi

Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

1 bedroom, desk, blackout curtains, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, blackout curtains, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, blackout curtains, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

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About the area

Jacksonville

With a stay at SureStay by Best Western Jacksonville Airport, you'll be centrally located in Jacksonville, within a 15-minute drive of Jacksonville Cruise Terminal and Jacksonville Zoo and Gardens. .This hotel is 14.1 mi (22.8 km) from EverBank Stadium and 1.5 mi (2.3 km) from UF Health North.

What's nearby

  • River City Market Place - 1 min drive - 0.7 km
  • UF Health North - 2 min drive - 1.7 km
  • UF Health Hospital North - 2 min drive - 1.7 km
  • Jacksonville Zoo and Gardens - 10 min drive - 14.7 km
  • Jacksonville Cruise Terminal - 13 min drive - 17.6 km

Getting around

  • Jacksonville Station - 16 min drive
  • Jacksonville International Airport (JAX) - 5 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪Circle K - ‬10 min walk
  • ‪McDonald's - ‬19 min walk
  • ‪Texas Roadhouse - ‬4 min drive
  • ‪Starbucks - ‬17 min walk

About this property

SureStay by Best Western Jacksonville Airport

Pet-friendly hotel with free breakfast connected to a shopping center in Jacksonville
SureStay by Best Western Jacksonville Airport offers 62 accommodations, which are accessible via exterior corridors and feature washers/dryers and coffee/tea makers. 25-inch LCD televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include rainfall showerheads and complimentary toiletries.

This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Make yourself at home in one of the 62 guestrooms featuring refrigerators and microwaves. 25-inch LCD televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have rainfall showerheads and complimentary toiletries. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and a vending machine.
A complimentary continental breakfast is served daily.
Featured amenities include a 24-hour front desk, laundry facilities, and coffee/tea in a common area. Free self parking is available onsite.
Guests are offered a complimentary continental breakfast each morning.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 2 per night)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • In-room washing machine/dryer
  • Laundry facilities
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Phone accessibility kit
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 25-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Phone
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 10 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 25.00 and a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 25 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Nearby parking fee: USD 2.00 per night
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 10 per pet (varies based on length of stay) plus USD 25.00 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Jaxport Inn
Jaxport Inn Jacksonville
Econo Lodge Jacksonville Hotel
Econo Lodge Jacksonville
JAX Airport Hotel Hotel
Econo Lodge Jacksonville
JAX Airport Hotel Jacksonville
JAX Airport Hotel Hotel Jacksonville

Reviews

SureStay by Best Western Jacksonville Airport Reviews

6.8

6.4/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness
Rating 10 - Excellent. 55 out of 158 reviews
Rating 8 - Good. 29 out of 158 reviews
Rating 6 - Okay. 21 out of 158 reviews
Rating 4 - Poor. 18 out of 158 reviews
Rating 2 - Terrible. 35 out of 158 reviews

Reviews

2/10 Terrible

Tracy

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Kaniya

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

lizbeth

Travelled with family
Disliked: Property conditions & facilities
Overall I do not recommend it. Since I paid for a double bed room and got a king size bed room. Was late so I didn't complain at the check in desk. Also noticed that I was not refunded the difference. The whole place needs upgrades and better service and suspicious people walking around the parking property when I left in the morning. The only good thing was working AC though loud and comfortable bed.
Stayed 1 night in Jun 2025

2/10 Terrible

Ashley

Travelled with partner
Disliked: Amenities
The room smelled horrible and it had bugs everywhere.
Stayed 1 night in May 2025

6/10 Okay

Luz

Liked: Cleanliness, staff & service, room comfort

Not the most comfortable

The room was spacious and clean just a little outdated. Bed was not comfortable at all . Just stayed one night because i had a really early flight out of JAX. The surrounding area was a little sketchy specially the back of the property. Staff was not in the lobby when i had to check out at 8am. I rang the bell for 10 minutes and noone came, i had to leave a sticky note with my room key to let them know i was leaving.
Stayed 1 night in May 2025

8/10 Good

Muhammad

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
The room is spacious and clean. The bathroom condition is not good, no bathtub. The bedsheets and pillows are too old and, for that reason, look unclean.
Stayed 1 night in May 2025

2/10 Terrible

anthony

Stayed 1 night in May 2025

2/10 Terrible

Pedro

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty
Stayed 1 night in May 2025

2/10 Terrible

CHERISE

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
You robbed me bc I never stayed at this hotel, I tried to get a refund and was told I had to wait 24hrs after booking, but that same time was In between the checking time
Stayed 3 nights in Mar 2025

2/10 Terrible

Gladys

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Aurienta

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and tidy. The staff was very courteous and accommodating.
Stayed 1 night in May 2025

6/10 Okay

Tasha

Travelled with family
Stayed 2 nights in May 2025

4/10 Poor

Melissa

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am so glad I didn't listen to the reviews. Spotless clean extremely nice room.. Ice cold ac, comfy clean bed. Would definitely recommend.
Stayed 1 night in May 2025

6/10 Okay

Stephanie

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our AC was not working!
Stayed 1 night in May 2025

4/10 Poor

Rene

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint hotel .
Stayed 3 nights in May 2025

8/10 Good

Marlon

Liked: Property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Diego

Stayed 4 nights in Apr 2025

10/10 Excellent

Tonya, Jacksonville

Business traveller
Liked: Cleanliness, staff & service, amenities
Conveince
Stayed 2 nights in Apr 2025

10/10 Excellent

Tonya, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Apr 2025

8/10 Good

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay no c
Stayed 2 nights in May 2025

10/10 Excellent

Stephania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay, the place was cery clean & comfy. Ms. Cony was amazing.
Stayed 3 nights in May 2025

8/10 Good

Anthony

Stayed 1 night in Apr 2025