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SureStay by Best Western Jacksonville Airport

2.0 star property

Photo gallery for SureStay by Best Western Jacksonville Airport

1 bedroom, desk, blackout curtains, free WiFi
Exterior
Lobby
Restaurant
Rainfall showerhead, free toiletries, towels

Reviews

7.0 out of 10
Good

Popular amenities

  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
1181 Airport Road, Jacksonville, FL, 32218
  • Place, River City Market Place
    ‪12 min walk‬
  • Place, Jacksonville Zoo and Gardens
    ‪10 min drive‬
  • Place, St. Johns Town Center
    ‪25 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, blackout curtains, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, blackout curtains, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

1 bedroom, desk, blackout curtains, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

1 bedroom, desk, blackout curtains, free WiFi

Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds, Smoking, Refrigerator & Microwave (Pet Friendly)

1 bedroom, desk, blackout curtains, free WiFi

Standard Room, 2 Double Beds, Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds, Smoking, Refrigerator & Microwave

1 bedroom, desk, blackout curtains, free WiFi

Standard Room, 2 Double Beds, Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

1 bedroom, desk, blackout curtains, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

1 bedroom, desk, blackout curtains, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Jacksonville

With a stay at SureStay by Best Western Jacksonville Airport, you'll be centrally located in Jacksonville, within a 10-minute drive of Jacksonville Zoo and Gardens and River City Market Place. .This hotel is 14.2 mi (22.9 km) from EverBank Stadium and 1.5 mi (2.3 km) from UF Health North.

What's nearby

  • River City Market Place - 12 min walk - 1.0 km
  • Jacksonville Zoo and Gardens - 10 min drive - 14.7 km
  • St. Johns Town Center - 25 min drive - 42.0 km
  • Jacksonville Naval Air Station - 30 min drive - 41.7 km
  • Mayport Naval Station - 38 min drive - 42.9 km

Getting around

  • Jacksonville Station - 18 min drive
  • Jacksonville International Airport (JAX) - 6 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪McDonald's - ‬19 min walk
  • ‪Circle K - ‬10 min walk
  • ‪Starbucks - ‬17 min walk
  • ‪Taco Bell - ‬3 min drive

About this property

SureStay by Best Western Jacksonville Airport

SureStay by Best Western Jacksonville Airport offers 62 accommodations, which are accessible via exterior corridors and feature washers/dryers and coffee/tea makers. 25-inch LCD televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include rainfall showerheads and complimentary toiletries.

This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Make yourself at home in one of the 62 guestrooms featuring refrigerators and microwaves. 25-inch LCD televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have rainfall showerheads and complimentary toiletries. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and a vending machine.
A complimentary continental breakfast is served daily.
Featured amenities include a 24-hour front desk, laundry facilities, and coffee/tea in a common area. A roundtrip airport shuttle is complimentary (available 24 hours).
Guests are offered a complimentary continental breakfast each morning.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 2 per night)
  • 24-hour free return airport shuttle on request
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • In-room washing machine/dryer
  • Laundry facilities
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Phone accessibility kit
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 25-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Phone
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 10 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 25.00 and a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 25 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Nearby parking fee: USD 2.00 per night
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 10 per pet (varies based on length of stay) plus USD 25.00 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Jaxport Inn
Jaxport Inn Jacksonville
Econo Lodge Jacksonville Hotel
Econo Lodge Jacksonville
JAX Airport Hotel Hotel
Econo Lodge Jacksonville
JAX Airport Hotel Jacksonville
JAX Airport Hotel Hotel Jacksonville

SureStay by Best Western Jacksonville Airport Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 91 out of 244 reviews
Rating 8 - Good. 49 out of 244 reviews
Rating 6 - Okay. 31 out of 244 reviews
Rating 4 - Poor. 26 out of 244 reviews
Rating 2 - Terrible. 47 out of 244 reviews

6.8/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

4/10 Poor

Marie-Claude

Stayed 1 night in Feb 2026

10/10 Excellent

Thomas

Stayed 1 night in Jan 2026

6/10 Okay

Christopher

Yes
Stayed 2 nights in Feb 2026

10/10 Excellent

Olivier

Stayed 4 nights in Feb 2026

2/10 Terrible

Arturo

Disliked: Cleanliness, amenities, property conditions & facilities
They did not have room i pre paid for also i checked in late i called to let them know close to 12 am they gave me a room that was not clean beds where made but floors where dirty sticky have not been clean in a long time checked out at 6 am sleeped n room fir 5-6 hrs and still was charged a $50 dollar deposit on a dirty not well maintained room …Front desk has no care in world about accommodating the customer oh well attitude!!
Stayed 1 night in Feb 2026

10/10 Excellent

Olivier

Stayed 7 nights in Jan 2026

10/10 Excellent

Rashaina

Stayed 1 night in Nov 2025

6/10 Okay

Jeffrey

Liked: Cleanliness, amenities, property conditions & facilities
I was told that my reservation had been cancelled when I arrived there last night. I was able to get a room but it was a non-smoking room. I brought some food that needed to be refrigerated with me and a few bottles of water. The refrigerator in the room didn't work. I'm not sure if it was even plugged in or not but nothing in the fridge was cold. I had been considering staying at the motel for another night but I decided against it.
Stayed 1 night in Jan 2026

10/10 Excellent

Jose

Stayed 1 night in Jan 2026

2/10 Terrible

Shelby

Stayed 2 nights in Jan 2026

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price, close to the highway and airport.
Stayed 2 nights in Jan 2026

10/10 Excellent

Olivier

Stayed 3 nights in Jan 2026

4/10 Poor

Andres

Stayed 1 night in Jan 2026

10/10 Excellent

greta

Stayed 3 nights in Jan 2026

10/10 Excellent

Michael

Stayed 2 nights in Dec 2025

10/10 Excellent

Vanessa

Stayed 1 night in Dec 2025

8/10 Good

Trudy Ann

Travelled with family, Business traveller
Liked: Cleanliness
My stay was ok. The outside of the property was sketchy but the room was clean and nice. The breakfast was minimal. Also they charged me $30 to check in early. But overall it was a quick convenient stop right off I-95.
Stayed 1 night in Dec 2025

10/10 Excellent

Gelder

Stayed 1 night in Dec 2025

10/10 Excellent

David

Stayed 1 night in Dec 2025

10/10 Excellent

Londrea

Stayed 1 night in Nov 2025

8/10 Good

Jeff

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the bed was comfy. The shower pressure was great!
Stayed 1 night in Dec 2025

8/10 Good

Robert

Stayed 1 night in Dec 2025

6/10 Okay

Bkkk, Davisburg

Business traveller
Liked: Staff & service
Hotel was ok. Room was nice but had leftover towels and soap wrappers from previous guest
Stayed 1 night in Dec 2025

10/10 Excellent

Angela

Stayed 1 night in Nov 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Spotless, comfy bed, staff was awesome, spacious room
Stayed 1 night in Dec 2025