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Emporio Veracruz Hotel

3.5 star property

Photo gallery for Emporio Veracruz Hotel

Front of property – evening/night
Interior
Terrace/patio
View from room
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Spa
  • Pool
  • Parking available
  • Breakfast available

Explore the area

View map
Paseo Del Malecon No 244, Veracruz, VER, 91700
  • Malecón de Veracruz
    ‪2 min walk‬
  • Veracruz Harbour
    ‪5 min walk‬
  • Zócalo
    ‪5 min walk‬
  • Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    ‪14 min drive‬

Room options

View all photos for Super Saver

Super Saver

Super Saver

8.8 out of 10
Excellent
(17 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

8.6 out of 10
Excellent
(65 reviews)
  • 27 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

8.4 out of 10
Very good
(22 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Privilege Double

Privilege Double

Privilege Double

7.2 out of 10
Good
(15 reviews)
  • 48 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View

9.0 out of 10
Wonderful
(20 reviews)
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View

9.2 out of 10
Wonderful
(43 reviews)
  • 27 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Privilege Suite, 1 King Bed

Privilege Suite, 1 King Bed

Privilege Suite, 1 King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 3
  • 1 King Bed

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About the area

Veracruz

A stay at Emporio Veracruz Hotel places you in the heart of Veracruz, just a 5-minute walk from Veracruz Harbour and within a 5-minute drive of Veracruz Aquarium. .This family-friendly hotel is 5.2 mi (8.4 km) from Plaza Las Americas Shopping Mall and 5.6 mi (9.1 km) from Mocambo Beach.

What's nearby

  • Malecón de Veracruz - 2 min walk - 0.2 km
  • Veracruz Harbour - 5 min walk - 0.5 km
  • Zócalo - 5 min walk - 0.5 km
  • Veracruz Cathedral - 7 min walk - 0.6 km
  • Veracruz Aquarium - 2 min drive - 2.3 km

Getting around

  • Veracruz Central Station - 11 min walk
  • General Heriberto Jara Intl. Airport (VER) - 30 min drive

Restaurants

  • ‪Gran Café de la Parroquia - ‬2 min walk
  • ‪Restaurant "El condimento" del Hotel Emporio - ‬1 min walk
  • ‪Mariscos Tano - ‬4 min walk
  • ‪Jochos De La Naval - ‬5 min walk
  • ‪Plaza gastronómica el refugios del pescador - ‬4 min walk

About this property

Emporio Veracruz Hotel

Family-friendly hotel with 3 restaurants and 2 outdoor pools
Emporio Veracruz Hotel offers 223 accommodations with DVD players and minibars. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. 32-inch plasma televisions come with cable channels and pay movies. Bathrooms include showers, bidets, and hair dryers.

This Veracruz hotel provides complimentary wired Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a health club, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 223 guestrooms featuring minibars and DVD players. Rooms have private balconies. 32-inch plasma televisions with cable programming provide entertainment, while complimentary wired internet access keeps you connected. Private bathrooms with showers feature bidets and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a health club, and a sauna. Additional features at this hotel include wireless internet access (surcharge), gift shops/newsstands, and wedding services.
Grab a bite at one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7 AM to noon for a fee.
Featured amenities include wired internet access (surcharge), a 24-hour business center, and express check-out. Planning an event in Veracruz? This hotel has 1787 square feet (166 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and noon.
Emporio Veracruz Hotel has 3 restaurants serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15 per night); free wired internet
  • Available in some public areas: WiFi (USD 15 per night); wired internet (surcharge)

Parking and transport

  • Parking on site (USD 2 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7 AM to noon for a fee: USD 18 for adults and USD 10 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's pool
  • DVD player
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,787 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • On the bay
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 9 floors
  • Banquet hall
  • Built in 1952
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch HDTV with cable channels
  • DVD player
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 18 for adults and USD 10 for children
  • Fee for in-room wireless internet: USD 15 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 15 per night (rates may vary)
  • Fee for wired internet in public areas: USD 15 per night (rates may vary)
  • Self parking fee: USD 2 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Emporio Hotel
Emporio Hotel Veracruz
Emporio Veracruz
Emporio Veracruz Hotel
Hotel Emporio
Hotel Emporio Veracruz
Hotel Veracruz Emporio
Veracruz Emporio
Veracruz Hotel Emporio
Emporio Veracruz Hotel Veracruz
Emporio Veracruz Hotel Hotel
Emporio Veracruz Hotel Veracruz
Emporio Veracruz Hotel Hotel Veracruz

Emporio Veracruz Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 987 out of 1493 reviews
Rating 8 - Good. 306 out of 1493 reviews
Rating 6 - Okay. 108 out of 1493 reviews
Rating 4 - Poor. 46 out of 1493 reviews
Rating 2 - Terrible. 46 out of 1493 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

anthony

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

flor de maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing central location, friendly staff and was very clear. Highly recommended.
Stayed 6 nights in Jun 2025

8/10 Good

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is conveniently located in front of the ocean. You can walk to downtown Veracruz, coffee shops and souvenirs markets. It’s the perfect location to visit Veracruz and it’s famous landmarks.
Stayed 1 night in May 2025

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
:)
Stayed 2 nights in Jun 2025

10/10 Excellent

Yomaira Y

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I booked this hotel on same day in an emergency as we did not like our other hotel. It was a relief to find availability at Emporio! We loved everything, details do matter and this hotel was full of them. From the shampoo and conditioner made with honey, to the awesome and delicious variety of baked goods, this hotel provided comfort, security and an awesome pool and hot tub to relax and refresh! Also, it is conveniently located at the port! Has an amazing view of mega ships coming and going, so free entertainment; also, it is close to all the important events, markets and museums.
Stayed 6 nights in May 2025

10/10 Excellent

Kevin

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Right in the port where everything happens!
Stayed 1 night in Jun 2025

10/10 Excellent

Juan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 4 nights in Jun 2025

8/10 Good

jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent
Stayed 2 nights in Jun 2025

10/10 Excellent

Ivan

Stayed 1 night in May 2025

10/10 Excellent

Roberto Carlos

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The best hotel and Beautiful view of the sea.
Stayed 1 night in May 2025

10/10 Excellent

Guadalupe

Travelled with partner, Travelled with group
Liked: Cleanliness
The staff was great the location was great we had a little problem with the air conditioner and they gave us another room immediately
Stayed 5 nights in Feb 2025

6/10 Okay

JOAQUIN

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The hotel is fine. But for its location and posibilitues, it left a lot to be desired. I had a room with a terrible view. I understand that you can’t always control what surrounds yo. My view was of the other balconies belonging to the hotel. The building needs a paint job and the balconies were black from mold or bird droppings. The resssurant used to be decent. Not anymore. There was no one in the restaurant and I called out. No one Came. I had to go into the kitchen and find someone. There was a young lady there who tried to make the best out of it. I have been staying there for close to 12 years if not longer. I don’t believe I will be staying there again.
Stayed 2 nights in May 2025

8/10 Good

HERBERTO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view to the Ocean.
Stayed 4 nights in May 2025

8/10 Good

Francisco Javier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time staying at the Emporio Hotel loved their pools and views. highly recommended !!!!
Stayed 1 night in May 2025

10/10 Excellent

Mahmood, chciago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and beautiful location. I love the fact that they have the pool, which in our stay. The big one was not working, but the indoor was nice and warm and outdoor little small, but fantastic for a Swim my hats up, especially for the manager Mr. Antonio, for a good service
Stayed 1 night in May 2025

10/10 Excellent

Tania Alejandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time
Stayed 2 nights in May 2025

8/10 Good

Eleazar

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel was excelent room was clean but we never had coffe at the room we called the front desk for that issue over 5 times and was never helped the ladys would juts mention they will be sending someone over but that person never showed up also the minifriged was not working and was also mention to them and front desk never send maintnace to get that fix
Stayed 4 nights in Apr 2025

8/10 Good

ANGELICA

Stayed 1 night in May 2025

10/10 Excellent

Francisco Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó que tiene buffet, la comida, estaba deliciosa👍
Stayed 2 nights in Apr 2025

10/10 Excellent

MARIA VIRGINIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantaron las smenidades, buen colchón y almohadas
Stayed 1 night in Apr 2025

10/10 Excellent

Martha Lilia

Stayed 2 nights in Apr 2025

4/10 Poor

Matthew

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Service was poor from the start
Stayed 2 nights in Apr 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time in Veracruz. Great location and decent price. The restaurant was very good.
Stayed 3 nights in Dec 2024