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The lady at the property was very caring and professional.

A unique and beautiful hotel right in the middle of the action! One of the best features is the gated and locked parkade which is a couple doors down. The front desk staff was knowledgeable and made us feel very welcome. We took notice of the fact that EVERY staff member we ran into, took the time to make eye contact, smile and greet us. The hotel itself is absolutely beautiful and it was extremely quiet. There’s a lovely courtyard flanking either side of the spacious rooms. You’re able to help yourself to water, tea, coffee and an assortment of sweets throughout the dsy. The small, white, powdered sugar dusted cookies were my absolute favourite! Our room had a king bed which was very comfortable with crisp, white hotel linens. The room stays cool all day and night and inside the closet, was a large, cream coloured blanket which was soft, fuzzy and warm. It was put to very good use each night! Completing the room, there were 2 wing backed chairs, a small table, long dresser, 2 night stands and a good sized TV. I would definitely stay here again due to the above mentioned points as well as the close proximity it is to everything including the busy, shopping square which is only a couple blocks away. Very impressed - thanks very much and we’ll most definitely be back again sometime❤️

Beautiful hotel with amazing hospitality service.

Great staff and beautiful hotel

The room was very clean and the staff were courteous and helpful. The hotel itself is a colonial gem. The location can’t be beat.

Unfortunately, our experience did not meet expectations. The staff was very unresponsive—after ordering room service, it never arrived. When booking a pontoon ride, we were initially quoted one price, but on the day of the excursion we were asked to pay more, which led us to cancel altogether. Mayra at the front desk was particularly dismissive and unhelpful when we raised concerns. While the hotel itself is nice, the food was overpriced and lacked authentic Mexican flavor. We stayed in the Four Islands room, which had a terrible, pungent sewer smell that made the stay uncomfortable. Overall, the property has potential, but the service and maintenance issues significantly impacted our experience.