When my daughter and I arrived, the woman checking us in was very pleasant, but there was a strange sort of inappropriate conversation going on between another guest and another individual at the reception desk. The woman checking us in said "We're just joking around." either because she was uncomfortable, or because she could sense that we were uncomfortable. When we got to the room, I had to use the washroom and noticed that the spring-loaded toilet paper holder was missing and the toilet paper was sitting on the back of the toilet tank. I also noticed an unnerving off-white stain of something that dripped down the door next to the toilet. When I came out of the bathroom, my daughter showed me that the security door latch had been broken off of our door. It looked as if the door had been forced open before
I recognize that a missing toilet paper holder is a small thing, but I also know that they only cost about $5. It makes you worry what else has been skimped on if you don't even replace such an inexpensive item. Well, the absence of the security door lock answered that question and now it was a matter of safety.
Admittedly, when I checked out 10 minutes later, I didn't tell the receptionist about anything with the room, because the truth was that I was freaked out enough that I didn't want her to offer us another room. I just told her we had an emergency. I understand them keeping our money for that night, but they did not refund our money for the next 3 nights as well.