What should have been a great stay turned disappointing quickly. My wife had booked a room early in the week, but never received a confirmation. As we were driving in, she went and booked again, to make sure we’d have a room. When we checked in, she explained that we may have 2 reservations. They checked and said no, only 1. We checked in and then on our way to dinner later, checked again with the front desk and they assured us we had only one reservation.
The next day, lo and behold, we were charged for both reservations. When we contacted Expedia, they said they checked and Harrahs said they had to charge for the second reservation (Expedia), since we didn’t cancel in time.
This will be our last stay with Harrahs. We clearly showed for our reservation, they assured us at the desk they wouldn’t and did nothing to resolve our issue.