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Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

5.0 star property

Photo gallery for Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

Aerial view
Sauna, steam room, body treatments, massages on the beach, body scrubs
Theatre show
Water park
Billiards

Reviews

9.0 out of 10
Wonderful

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Crta Federal Chetumal-Puerto Juarez, Km. 259-100 Predio 1, Kantenah, QROO, 77710
  • Akumal Beach
    ‪6 min drive‬
  • Yal-ku Lagoon
    ‪9 min drive‬
  • Half Moon Bay
    ‪9 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪85 min drive‬

Room options

View all photos for Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years)

Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years) | Balcony view

Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years)

9.6 out of 10
Exceptional
(11 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Suite Beachside (Up to 2 kids FREE under 17 years)

Family Selection Suite Beachside (Up to 2 kids FREE under 17 years)

Family Selection Suite Beachside (Up to 2 kids FREE under 17 years)

  • 103 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

8.0 out of 10
Very good
(8 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

  • 52 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Similar properties

Aerial view

Grand Palladium Kantenah Resort & Spa All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, 1,017 reviews
Grand Palladium Kantenah Resort & Spa All Inclusive

About the area

Kantenah

With a stay at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive in Kantenah, you'll be by the sea, within a 10-minute drive of Akumal Beach and Ecopark Kantun Chi. .This all-inclusive property is 12.4 mi (20 km) from Xel-Há Park and 7.6 mi (12.2 km) from Half Moon Bay.

What's nearby

  • Akumal Beach - 6 min drive - 7.5 km
  • Akumal Ecological Center - 6 min drive - 7.5 km
  • Xpu-ha Beach - 7 min drive - 7.8 km
  • Yal-ku Lagoon - 9 min drive - 5.7 km
  • Half Moon Bay - 9 min drive - 9.2 km

Getting around

  • Tulum Intl. Airport (TQO) - 73 min drive

Restaurants

  • ‪Sports Bar Sirenis - ‬7 min drive
  • ‪Lobby Bar White Sand - ‬9 min walk
  • ‪Xtra Time Sport Bar - ‬1 min walk
  • La Hacienda
  • ‪Helios Restaurant - ‬4 min drive

About this property

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

Luxury property on the beach, with 6 outdoor pools
Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive offers 170 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. Each accommodation is individually decorated. Smart televisions come with satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Kantenah property provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

A private beach and a complimentary water park with waterslides are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include facials, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Treat yourself to a stay in one of the 170 individually decorated guestrooms, featuring indoor private hot tubs and Smart televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature jetted bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 6 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at The Nest, one of the property's 15 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 18 bars/lounges, 2 beach bars, and 3 swim-up bars for a refreshing drink. A complimentary full breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a business center, express check-in, and express check-out. Free valet parking is available onsite.
A complimentary full breakfast is served each morning between 7:00 AM and 11:00 AM. A complimentary manager's reception is offered each day.
The Nest - This restaurant serves breakfast and dinner.
Es Niu Pool Bar - Onsite bar. Open daily.
La Hacienda - This family restaurant serves breakfast, lunch, dinner, and light fare. Open daily.
El Dorado - This fine-dining restaurant serves dinner only. Reservations are required. Open daily.
Portofino - This family restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 15 restaurants
  • 18 bars/lounges
  • 2 beach bars
  • 3 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Dorado
  • Es Niu Pool Bar
  • La Hacienda
  • Portofino
  • The Nest

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Kayaking
  • Mini golf
  • Outdoor pool (guest access)
  • Pilates classes
  • Segway rentals/tours
  • Tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room cot
  • Laundry facilities
  • Mini golf
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 4 buildings
  • Banquet hall
  • Built in 2002
  • Communal living room
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 34 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Family Selection At Grand Palladium Kantenah Resort Spa

Reviews

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 153 out of 225 reviews
Rating 8 - Good. 43 out of 225 reviews
Rating 6 - Okay. 17 out of 225 reviews
Rating 4 - Poor. 7 out of 225 reviews
Rating 2 - Terrible. 5 out of 225 reviews

Reviews

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stayed with a party of 8, 4 adults and 4 children ranging in ages from 5-11. We really enjoyed the butler service as it made dinner reservations very easy compared to other resorts we have stayed at. The resort is big and has a lot to offer, service was great except at the beach buffett/restaurant. Overall great stay and would definitely come back again!
Stayed 7 nights in Jun 2025

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was beautiful, from the lobby, grounds, the rooms, and the pool, everything was very well taken care of. My only suggestion is to keep an eye out for food and service in a la carte restaurants. Food quality is inconsistent across buffets and the a la carte restaurants can use more staff. Drinks were great , bartenders in lobby of FS were awesome! Thanks to Betty and Fernanda for taking care of my family and me!
Stayed 7 nights in Jun 2025

6/10 Okay

Crystal Amber

Stayed 7 nights in Jun 2025

8/10 Good

Heather

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 6 nights and had a great time. The property grounds are gorgeous- that was my favorite part. And seeing all of the local wildlife. There are iguanas and lizards everywhere and other small Mammals and birds. As advertised the property is very large and we didn’t even see all of it. They have transportation available whenever needed to get from point A to B. We used that regularly. Our kids preferred the main pool and the white sands pool over the smaller family selection pool so unfortunately we didn’t take advantage of the family selection bars or pool. The sargassum was horrible and we didn’t get to enjoy the beach at all. We did attend a UV party on the beach which was fun at night. The entertainment could use a little upgrade but we did enjoy the Latin Dancers and went to the tequila and taco party on the first night we arrived. I wish we would have not been so tired- that would Have been fun to dance and try some of the food and treats. The rooms were adequate and comfortable. We really only used our butler for making dinner reservations and setting up rides a few times. I didn’t have the what’s app and had to relay on others in our party to contact them. I tried to download it but had no cell coverage and I couldn’t get the app to work. The WiFi was decent throughout most of the resort. We food was average buffet fare and the Al A Carte restaurants we went to were very good. Overall we throughly enjoyed our stay and would definitely return!
Stayed 6 nights in Jun 2025

10/10 Excellent

KAMIL

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 7 nights in May 2025

10/10 Excellent

Crystal

Stayed 10 nights in Mar 2025

8/10 Good

Ismael Saldana, Tulsa

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room and facilities are new and great near Tulum. The pools and teens clud are also great. The butler service is not the best. I figured out that if I messaged him in Spanish, he could take up to two hours to respond but if I messaged him in English, he would respond much faster. The food variety was good but lacked flavor
Stayed 4 nights in May 2025

8/10 Good

Carey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful, 10 out of 10! You can spend all day exploring. It's huge! The beach has a lot of seaweed and smells like dead fish. The property was very clean. However, I had two cockroaches in my room and one on my table at dinner. The service was mostly wonderful, except when the bartenders were busy, which was understandable but sometimes they were even rude.
Stayed 4 nights in May 2025

8/10 Good

Hender, Broken arrow

Stayed 4 nights in May 2025

10/10 Excellent

Angel Alfredo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms size are great. building on great condition, pools are clean. Close to the bars, restaurant, and other options of food,. Grat room services, the beach is close to the room. Transportation is always on time to arrive to the others hotels. I would like to back and paid for VIP area. All the areas are clean, room services for clean and assitant are the best. All in the room is include, beers, waters, candies, water, etc. Restaurant like Bahia & Brasa, EL Dorado are the best and for show and restaurant Bravo is the best.
Stayed 6 nights in May 2025

10/10 Excellent

shannon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful time here! We loved our family butler Abraham, he was awesome!!
Stayed 6 nights in Apr 2025

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best all inclusive resort we have been to. The Family Selection is the best family centric high end experience at this price point. They made us feel welcome, special, and at home every day. It was amazing.
Stayed 8 nights in May 2025

10/10 Excellent

Amul

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great proprty, especially the Family Selection.. Lots of entertainment and varity of things to do for adults and kids.
Stayed 7 nights in Apr 2025

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first trip to a Grand Palladium resort. Family Selection was perfect for our family vacation & I cannot say enough good things about the service provided. Having the pool for family selection only was wonderful as it was much quieter than the big pools at the resort. The Nest restaurant was lovely for an a la carte option for breakfast. Our butler Abraham went above & beyond to make our trip unforgettable & help with my husbands birthday celebrations. The small details like the nightly delivery of sweet treats to the room was nice. The food at Bahia & El Dorado was too notch. Although the combined resort is quite large, shuttles are readily available to get you where you want to go. Drinks in the Kantenah lobby bar were great. We will be returning in October.
Stayed 6 nights in Apr 2025

10/10 Excellent

Ana, Colonia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort!
Stayed 6 nights in Apr 2025

10/10 Excellent

Anjalkumar, Etobicoke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

8/10 Good

Rick Edward, Medicine Hat

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our room was nice, except that the swim out deck was in direct sun from early afternoon until sundown, so was virtually unusable for anything except drying clothes. If you are going with young kids, the Family Selection is a good area. They start you off with beach toys and candies in the room; candy depots everywhere are cool if you keep track of how much your kids eat. Excellent activities are available and the staff are really kind to children. We chose the Family Selection so our granddaughter could come to our room and swim. Might not choose it again. The staff were mostly excellent. Our butler, Erick, handled all our reservations and additional requests. We came back to our room one morning while housekeeping was there. I witnessed my coffee cup being cleaned in the bathroom with a facecloth … presumably rinsed with sink water, rather than a replacement. We also spent two days with no hand towels … a minor inconvenience, but pretty basic stuff. Pools were good. The White sands pool is walkable for most people, the Colonial is about 5’ deep in most areas, so a little harder for shorter people (like me). Restaurants were hit and miss … although mostly hits. Italian, Helio, Sushi show, were all amazing. El Dorado steak was a little disappointing, but my wife said her salmon was amazing. The beach sandwich bar is pretty gross. I chose a hot dog as my best option. However, all of our other dining experiences were somewhere between good and fabulous.
Stayed 7 nights in Apr 2025

10/10 Excellent

Mladen

Liked: Cleanliness, property conditions & facilities
We just got back from a week stay at FS kantenah beachside Villa 4018. I have nothing but positive feedback to give to this resort. We have been to many other properties over the years and this will now be the one we recommend to family and friends. Claudia at the FS check-in was amazing at facilitating rooms that worked for our multiple families and was able to upgrade us due to our Expedia VIP membership. We had two butlers Emmanuel and Luis who answered any questions we had immediately via the what’s Up app and were able to book activities for our children as well as book all our a la carte restaurants for our two families. We will definitely be back!!! Our expectations were definitely exceeded!!!
Stayed 8 nights in Apr 2025

10/10 Excellent

Deanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our best vacation, the resort, the staff, the food, the pools, the room, butler service was all five star.
Stayed 8 nights in Apr 2025

10/10 Excellent

Shaun David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Sophie Elissa Grace Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we really enjoyed everything about the Family selection as well all other areas at the Grand Palladium
Stayed 7 nights in Apr 2025

8/10 Good

Eddie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family section was great. Overall the entertainment was not there for me and my family.
Stayed 6 nights in Apr 2025

10/10 Excellent

Shannon

Stayed 7 nights in Mar 2025

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing vacation with our kids. Great clean rooms, tons of baked in amenities including free room service. Great dining options. Loved out butlers Maximiliano and Abraham.
Stayed 7 nights in Apr 2025