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Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

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6 outdoor pools, pool umbrellas
Property video
Private beach, white sand, sun-loungers, beach umbrellas
Sauna, steam room, body treatments, massages on the beach, body scrubs
15 restaurants, breakfast, lunch, dinner served; Italian cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included

Explore the area

View map
Crta Federal Chetumal-Puerto Juarez, Km. 259-100 Predio 1, Kantenah, QROO, 77710
  • Place, Cenote Azul
    ‪5 min drive‬
  • Place, Cenote Cristalino
    ‪5 min drive‬
  • Place, Akumal Beach
    ‪6 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪89 min drive‬

Room options

View all photos for Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

  • Garden view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

Free minibar, in-room safe, individually decorated, desk

Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

8.0 out of 10
Very good
(11 reviews)
  • Garden view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years)

Balcony view

Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years)

9.6 out of 10
Exceptional
(12 reviews)
  • Garden view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Selection Suite Beachfront

Free minibar, in-room safe, individually decorated, desk

Family Selection Suite Beachfront

  • Sea view
  • 103 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Selection Junior Suite Garden View Single Use

Free minibar, in-room safe, individually decorated, desk

Family Selection Junior Suite Garden View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Selection Junior Suite Rooftop Private Pool Single Use

View from room

Family Selection Junior Suite Rooftop Private Pool Single Use

  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Selection Junior Suite Swim-up Single Use

Balcony view

Family Selection Junior Suite Swim-up Single Use

  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Selection Suite Beachfront Single Use

Free minibar, in-room safe, individually decorated, desk

Family Selection Suite Beachfront Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Similar properties

Aerial view
Grand Palladium Kantenah Resort & Spa All Inclusive
Kantenah
  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.3 out of 5, Excellent, 1,012 reviews
The price is NZ$468
includes taxes & fees
26 May - 27 May
Grand Palladium Kantenah Resort & Spa All Inclusive

About the area

Kantenah

With a stay at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive in Kantenah, you'll be by the sea, within a 10-minute drive of Akumal Beach and Ecopark Kantun Chi. .This all-inclusive property is 12.4 mi (20 km) from Xel-Há Park and 7.6 mi (12.2 km) from Half Moon Bay.

What's nearby

  • Cenote Azul - 5 min drive - 7.8 km
  • Cenote Cristalino - 5 min drive - 8.1 km
  • Akumal Beach - 6 min drive - 7.5 km
  • Akumal Ecological Center - 6 min drive - 7.5 km
  • Ecopark Kantun Chi - 6 min drive - 8.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 73 min drive

Restaurants

  • ‪Pueblito Lindo - ‬7 min drive
  • ‪Xtra Time Sport Bar - ‬1 min walk
  • ‪La Hacienda - ‬1 min drive
  • ‪Lobby Bar White Sand - ‬9 min walk
  • ‪Arrecifes - ‬4 min drive

About this property

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive offers 170 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. Each accommodation is individually decorated. Smart televisions come with satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Kantenah property provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

A private beach and a complimentary water park with waterslides are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include facials, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Treat yourself to a stay in one of the 170 individually decorated guestrooms, featuring indoor private hot tubs and Smart televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature jetted bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 6 outdoor pools, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at The Nest, one of the property's 15 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 18 bars/lounges, 2 beach bars, and 3 swim-up bars for a refreshing drink. A complimentary full breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, express check-in, and express check-out. Free valet parking is available onsite.
A complimentary full breakfast is served each morning between 7:00 AM and 11:00 AM. A complimentary manager's reception is offered each day.
The Nest - This restaurant serves breakfast and dinner.
Es Niu Pool Bar - Onsite bar. Open daily.
La Hacienda - This family restaurant serves breakfast, lunch, dinner, and light fare. Open daily.
El Dorado - This fine-dining restaurant serves dinner only. Reservations are required. Open daily.
Portofino - This family restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site
  • Limited on-site valet parking

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 15 restaurants
  • 18 bars/lounges
  • 2 beach bars
  • 3 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Dorado
  • Es Niu Pool Bar
  • La Hacienda
  • Portofino
  • The Nest

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Kayaking
  • Mini golf
  • Outdoor pool (guest access)
  • Pilates classes
  • Segway rentals/tours
  • Tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room cot
  • Laundry facilities
  • Mini golf
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 4 buildings
  • Banquet hall
  • Built in 2002
  • Communal living room
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Family Selection At Grand Palladium Kantenah Resort Spa

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 191 out of 285 reviews
Rating 8 - Good. 53 out of 285 reviews
Rating 6 - Okay. 25 out of 285 reviews
Rating 4 - Poor. 10 out of 285 reviews
Rating 2 - Terrible. 6 out of 285 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jonathan

Stayed 6 nights in Feb 2026

8/10 Good

Maryna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Rooms and the whole property is very clean, quiet and beautiful. Amenities are unfortunately lacking, ai wish they would have some music on the pool and in the evening. Food was ok
Stayed 4 nights in Jan 2026

8/10 Good

Assaf

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Service was great, food was very good, staff were excellent! However, even though we chose the family selection, which built for families, it’s mainly families with kids 4-5 and up.. the place is not so accessible for younger kids, had to carry the baby and stroller up / down the stairs often and not much to do for younger age. No shallow water pools for babies..
Stayed 5 nights in Jan 2026

10/10 Excellent

Lindsay

Stayed 13 nights in Jan 2026

10/10 Excellent

Kathryn

Stayed 10 nights in Jan 2026

10/10 Excellent

Brent, Carson City

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff was excellent; always willing to lend a hand or direct you to where you needed to go. Every need was taken care of for my entire family of 20, including a special beach bonfire for my 70th birthday celebration. Food was great and butlers arranged dinners for 5 consecutive nights at different restaurants where we could all dine together. All guests had swim out rooms so we could visit each other in the pools outside our beach front rooms. Everyone raved about the trip and no one wanted to leave. Hats off to Grand Palladium Family Selection team, especially Gerardo and our butlers. We will be back!
Stayed 5 nights in Jan 2026

10/10 Excellent

Olga Petrovna

Liked: Cleanliness, amenities, property conditions & facilities
10-10
Stayed 7 nights in Dec 2025

8/10 Good

Girish

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Grand Palladium is one of the better resorts in the Riveria Maya region in Cancun. We were very warmly welcomed into the Family Selection lounge and they had honored all of our requests. The upgrade is definitely worth the extra money however the butler service is a hit and miss, depending on whom you get and how full the resort is during your visit. The place is huge so do take the time to explore and enjoy the surroundings. We were given the privilege of accessing all of the activities, areas and restaurants which was a bonus. Our favorites were of course the Nest and Al Hacienda for buffet and El Dorado for dinner. We had made reservations every night but the rest of the restaurants failed to leave a mark with Bamboo being the worst of the lot. The swimming pool area is very well maintained however the main pool is uniformly over 5ft deep so please bear that in mind if going in with kids. Our room was in Villa 49 and was extremely comfortable and roomy. We really appreciated the automatic lights in the bathroom and the seperation between the shower, toilet and washing areas. It's really helped accessibility. The nightly shows were the highlight though and the team went all out every night to make our trip very memorable. We are very grateful to Grand Palladium for their hospitality.
Stayed 6 nights in Dec 2025

6/10 Okay

Stacy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Overall, we probably wouldn't return, I think we are simply not all-inclusive people and would prefer to go out to a town and find authentic mexican food. Most of the servers at the buffets clearly don't want to be there. The restaurants were a lot better than the buffets. The room was nice, we had a pool swim-up. The Butler was very helpful using the App because we had a lot of questions and needed to make reservations at the restaurants. The sheets on the bed, though, were extremely thin. I don't think they understand what a true comforter/duvet is. I requested one and received yet another set of sheets. We were so happy to go to the Westin at Cancun after this because they know how to make a nice bed. The main issue with this hotel was the food was fairly mediocre, and we were pressured by a "concierge" when we checked in to book a tour with him of their time share. We went to the nearby hotel property and there were couples everywhere getting sales pitches. This is not what we expected from the hotel. The guy would see us and give us yet another pitch-a free massage, etc. The pluses were seeing a lot of cool animals like the mexican racoons everywhere and the monkeys. The food options at The Family Selection pool were fantastic and that pool was a nice quiet place to go away from the rest of the hotel. For food, I would be sure to go to the hibachi dinner at least one night. The beach area by Family Selection was the best part.
Stayed 4 nights in Nov 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of restaurants, food was good. Resort was big and lots of things to do.
Stayed 11 nights in Dec 2025

10/10 Excellent

Brent, Carson City

Stayed 1 night in Jan 2026

8/10 Good

Eric, Hoboken

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort is beautiful and expansive, filled with beautiful flora and fauna. The one drawback was the ala carte food, which left a lot to be desired. The best restaurant by far was Bravo, which is an add-on but free if you book through Expedia.
Stayed 6 nights in Dec 2025

2/10 Terrible

Sunil

Stayed 7 nights in Dec 2025

10/10 Excellent

Galina

Stayed 7 nights in Nov 2025

6/10 Okay

Kateland Marie

Stayed 7 nights in Dec 2025

10/10 Excellent

Nicholas Jacob

Liked: Cleanliness, amenities, property conditions & facilities
Food was excellent for the most part. Rooms were clean and ample beach chairs
Stayed 6 nights in Dec 2025

4/10 Poor

DANIEL

Liked: Cleanliness, property conditions & facilities
They SCAM YOU with the $600 hotel credit. Is nothing but a sad coupon book. I requested to change rooms because the room had a bad humid smell. They never called me back. I also requested a bottle sterilizer 3 times and I never got it. They pretend they care but they wont do anything like this guy that saw us leaving front desk to complain about the room and said: I can definitely help you out and will personally look into it; 4 minutes later was trying to sell us a time share and guess what? We never saw his face again. They gave us welcome fruits but they were rotten and had mold in it. I complained but then again no action to make things better for us. Food was a 6.5/10 Bed was very uncomfortable 3/10 What I did like was the property itself. Very green and lots of wild friendly animals to see around the property. I wouldn’t come back
Stayed 5 nights in Dec 2025

4/10 Poor

David, Minneapolis

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Restaurants overbooked so had to eat at buffet
Stayed 5 nights in Dec 2025

8/10 Good

Trevor, Markham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good to excellent. The only thing that is mediocre is the food esp the steaks.
Stayed 6 nights in Dec 2025

10/10 Excellent

Margot and Al

Our butler was awesome so very helpful And nice. Our room was very clean and everyone we met was great. The amenities were such a bonus. Thank you for everything . We loved our stay there
Stayed 7 nights in Dec 2025

10/10 Excellent

Sean Patrick

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
A+ Stay! Clean room, lots to do! Staff so friendly!
Beautiful scenery
Nightly turn down service!
Swim up pool- FS
Stayed 4 nights in Dec 2025

10/10 Excellent

YURIY

Stayed 2 nights in Dec 2025

6/10 Okay

Sasha

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
We stayed at the Family Selection Villas with our 20-month-old and 3-year-old. Overall, it was a nice stay with some clear positives, but also a few disappointments. Pros: Family Selection offers a more private experience, including a welcome beach bag with kids’ sunglasses and water bottles (a nice exclusive touch). There is a dedicated family buffet with a play area and an exclusive family pool with fun water features for younger kids. The rooms are beautiful—we had an upgraded beachfront swim-out room and highly recommend the upgrade. Staff were very kind, especially Emmanuel our butler and Edgar at La Paisana, which had the best food on the resort. The property was very clean, cart service was efficient, and access to multiple resorts (Kantenah, Colonial, White Sands, and TRS Yucatán) was a big plus. The White Sands pool was the best one. Cons: The Kids Club/Baby Club felt misadvertised—both age groups were combined with limited visible supervision, and we did not feel comfortable leaving our toddlers. The $600 resort credit advertised via Expedia was actually a coupon book with minimum spends, not true credit. The main pool is 6 ft deep throughout, pools were not heated (even in December), food was generally bland with limited kid options, and poolside buffet items were left uncovered with flies. Entertainment was limited and better for older kids, and drinks were watered down. Overall: Beautiful resort with great staff and amenities, but better suited for older kids
Stayed 5 nights in Dec 2025

6/10 Okay

Tony, Vancouver

Liked: Cleanliness, amenities, property conditions & facilities
Ok
Stayed 9 nights in Nov 2025

10/10 Excellent

nikole

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved our stay! Wonderful attentive staff and beautiful property!!!
Stayed 4 nights in Dec 2025